TeamDynamix IT Service Management Pros and Cons

Self-service portal, knowledge base, IT asset management, change management, and automations. Easy to create new applications for other groups and this is what we needed for cross collaboration. Review collected by and hosted on G2.com.

It can be a little cumbersome to learn, and the constant popup windows are insane, but I know TDX has heard this and is planning to change it. Review collected by and hosted on G2.com.

The ease of use for both users and admins. The customer service is unbeatable and the client community is great and helps drive improvements. Features are continuing to roll out making things easier to manage. Setting up new services and applications is quite easy and quick. The more we implement the more requests we get for more services, everything is frequently used. Review collected by and hosted on G2.com.

Not being able to fully customize to my organization Review collected by and hosted on G2.com.

There is very little that I like about TDX compared to other systems I have used. Review collected by and hosted on G2.com.

Lacking functionality to help technicians effectively and efficiently manage their workloads; is not truly "code-less" - there are areas that you need to know HTML or Java script; it is not as intuitive as other systems I've used, some of the admin functions don't make a lot of sense on where you can edit / modify them; "owners" really get in the way of being able to take over administration if the owner has left the org. Review collected by and hosted on G2.com.

The customer service team is amazing! They are very responsive to product enhancement requests, considering implementation of features and services that may be currently unavailable. It is also very intuitive to use as a client, technician, and administrator. Review collected by and hosted on G2.com.

Using integrations (iPaaS and AI) require additional fees and subscriptions. Review collected by and hosted on G2.com.

Ease of building forms, flows, and queues to manage ticketing in a multi-team department. Review collected by and hosted on G2.com.

We have so many portals throughout the college and university. Review collected by and hosted on G2.com.

The technical knowledge of the TDX team is incredible and the training is awesome. The product is very scalable and has a large number of features. The ease of use and customer support is very comforting. Review collected by and hosted on G2.com.

At this point the only real downside I see is the inability to assign tickets directly to individual positions out of the box. Review collected by and hosted on G2.com.

No code/low code, API Library, Upcoming UX upgrades and they consistently meet road map goals. Review collected by and hosted on G2.com.

non-applicable - they are constantly making updates and take in user suggestions. Review collected by and hosted on G2.com.

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time my techs take to resolve end users' tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help resolve the issue promptly. Review collected by and hosted on G2.com.

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. Review collected by and hosted on G2.com.

How closely it aligns with ITIL standards and the addition of a project management module. Review collected by and hosted on G2.com.

It can be difficult at times to make the system conform to practice requiring practice to conform to the system. Review collected by and hosted on G2.com.

TDX IT Service Management system is pretty solid. I really like that you can attach files and videos to the work order and love the upgrade for the text box where I can now add bold letters to my notes and when sending messages to client I can bold the important parts! Review collected by and hosted on G2.com.

Pretty hard to bulk update work orders and also work orders automatically opening as new window can be pretty frustrating cause I have many work orders and new windows are not going to help wish the work order can automatically open as a new tab instead! Review collected by and hosted on G2.com.