TeamDynamix IT Service Management Pros and Cons

Usuability and the shared ticketing application ability to onboard other departments in my organization. Review collected by and hosted on G2.com.

Some software limitations. Have to put in several enhancement requests. Review collected by and hosted on G2.com.

I love how easy it is to customize TD and integrate it with the other tools we use to manage our IT tools and services. We are able to automate processes and add data fields to our tickets that make our reporting a lot more effective. Review collected by and hosted on G2.com.

TD is highly customizable, but if you have a lot of groups all working in the same tool, it adds a lot of complexity to the customized fields. This has led to some confusion around which fields you want to include on various tickets or surveys etc... Review collected by and hosted on G2.com.

Easy to use from an admin and user perspective. Simple layout that covers all the needs. Review collected by and hosted on G2.com.

There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective. Review collected by and hosted on G2.com.

I like that this PMIS has the ability to track resource allocations and build reports for this. We currently use another product and it does not have the same ability. However, I would like to see TDX mature more into a Smartsheet look and feel for the PMIS side of things. I love that ticketing and PM could be together. Review collected by and hosted on G2.com.

I would like to see TDX mature more into a Smartsheet look and feel for the PMIS side of things. I do not think that TDX was built for Project Management and has attempted to add it but it is still not quite ready for this. Review collected by and hosted on G2.com.

The simplicity combined with nice, relevant, and robust functionality make the system very easy to use. You don't have to create an administrative nightmare with this solution. You can save your valuable time working on the projects that are important to your organization vs. getting entangled in useless reporting and administration. Review collected by and hosted on G2.com.

It is lacking in some end user capabilities related to reporting back task completions. Small item but would save a lot of time if the end users were enabled to do more with the system. Review collected by and hosted on G2.com.

TeamDynamix gives you the power to log service requests and incidents, create user forms, and manage assets. The dashboards and reports allow you to see the progress and statuses of existing tickets easily. Review collected by and hosted on G2.com.

Things can go south really quickly. Because there are so many options, some people will be tempted to overload their forms and tickets with required fields. The more things you add, the more likely people will give up and walk away. Review collected by and hosted on G2.com.

The platform is easy to navigate and user-friendly. Review collected by and hosted on G2.com.

There is nothing I dislike about the platform. Review collected by and hosted on G2.com.

The dashboard/desktop features are great. They let you get a good view of what is going on and show your workers what they should be looking at. Review collected by and hosted on G2.com.

This lacks good permissions controls and the ability to pass tickets between instances of TDX easily. Review collected by and hosted on G2.com.

How many different things you can do in tickets Review collected by and hosted on G2.com.

Complication of the different areas and wording Review collected by and hosted on G2.com.

i like the codeless platform and how easy it is to use and create modules Review collected by and hosted on G2.com.

the data imports could use some work and having to populate groups manually is very tedious for large orgs Review collected by and hosted on G2.com.