TeamDynamix IT Service Management Pros and Cons

They actively look for feedback and seem to be trying to develop toward the things the users care about. Review collected by and hosted on G2.com.

The APIs are not as good as I would like and the Asset management doesnt have multi select for every action. Delete is the most annoying. Review collected by and hosted on G2.com.

TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization. Review collected by and hosted on G2.com.

The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships. Review collected by and hosted on G2.com.

The flexibility and functionality of the solution: attribute dependencies, workflow features, and collaboration. TeamDynamix also listens to thier customers when determining what new enhancements to consider. Review collected by and hosted on G2.com.

The Project Management features are sufficient, but many features within the ITSM app that would be also beneficial in project module. Review collected by and hosted on G2.com.

Very nimble and easy-to-use platform. It allows us to perform our ITSM functions easily with very little overhead. Review collected by and hosted on G2.com.

The product currently doesn't auto-refresh, so our users have to do this manually to see new work coming in. The reporting could be more robust as well. Review collected by and hosted on G2.com.

Excellent customer support, fantastic knowledge bases and forums; they support their product very well. Review collected by and hosted on G2.com.

Could use more basic training for new users that need to spin up after an established product is in place Review collected by and hosted on G2.com.

The simplicity and usability of the Client Portal Review collected by and hosted on G2.com.

Unable to generate useful reporting directly from the UI. Review collected by and hosted on G2.com.

Great Product for keeping track of tickets and hardware Review collected by and hosted on G2.com.

The Asset manager can be a little clunky to use at the start Review collected by and hosted on G2.com.

TeamDynamix brings ITIL ticketing with the ability to expand to ESM, and it integrates a fully developed Project Portfolio Management suite. Review collected by and hosted on G2.com.

UI is dated and lacking of a mobile app. Both are scheduled to be released in a coming feature release. UI does dynamically form to mobile formats. Review collected by and hosted on G2.com.

Their integration and support teams are great! Supporting documents are good and readily available on their site. Review collected by and hosted on G2.com.

A few basic features are available in other products that are lacking in TDX. Form fields that should auto-populate based on user record, such as location, do not. Review collected by and hosted on G2.com.

Very user friendly and easy to use. Support is always there and willing to help with issues Review collected by and hosted on G2.com.

Wish more than one person could be assigned to a ticket at one time Review collected by and hosted on G2.com.