TDF CRM Pros and Cons

The main reason for purchasing was the account & contact info, sales info, & activity reporting and these features have exceeded my expectations. The email logging is a feature that I like much more than I thought I would. Review collected by and hosted on G2.com.

I would like for the mobile site to be a more user friendly. It's better than it was, but it's still too cumbersome to be usable on a daily basis. Entering expenses needs to be streamlined a bit as well. Review collected by and hosted on G2.com.

CRM offers visibility between departments, as well as allowing us to see trends, and giving us a holistic view of the customer. It is relatively easy to use on a PC. Review collected by and hosted on G2.com.

Currently, TDF is not optimized for mobile. In fact, it is nearly impossible to use in any capacity on a mobile device. With each upgrade, we experience glitches in the user experience that sets back adoption. Support is hit or miss. Sometimes we get a quick & helpful response to our support request, but more often than not tickets remain open without any update for weeks, or you'll get a response that they need to look into it and then you'll never hear back. The lack of consistent support is our #1 complaint with TDF. If TDF can resolve these issues, we would have nothing but positive things to say about the software. Review collected by and hosted on G2.com.

I like the TdF team, and most of the GUI interface. Everyone with TdF is very positive, friendly, professional, and eager to assist. Review collected by and hosted on G2.com.

Interface is not intuitive for admin tasks, or most end user tasks. Initial adoption and subsequent efforts to engage the user base have not been successful as a result. Review collected by and hosted on G2.com.

It seems relatively easy to use once you learn the program. I also like the integration with the other business systems it offers. Review collected by and hosted on G2.com.

The ability to do one thing multiple ways causes a ton of issues for us. It also is additional functionality, that I believe the program does not necessarily need. This creates inconsistencies within the data for us because the end users are all doing things within TdF differently. Review collected by and hosted on G2.com.

Integration with our ERP, ability to create our own custom reports/grids, email alerts Review collected by and hosted on G2.com.

Nothing! We are very happy with Tour de Force and its abilities. Review collected by and hosted on G2.com.

It is a powerful tool due to the customization capabilities. You don't have to mold your processes to meet the software, you can customize the software to meet your processes most of the time. Review collected by and hosted on G2.com.

The initial set-up is tedious and takes a lot of effort to self learn the tool. As an employee that joined the company after an initial launch (which wasn't very successful) there weren't really ways I could learn the tool easily (ex. Modules, videos, basic step information etc.) this has been improving and has helped. Review collected by and hosted on G2.com.

The versitility. There are often various ways one can perform a task. (neither one is wrong.) The Info Center Grid is a very powerful tool in this regard. Review collected by and hosted on G2.com.

They have grown very fast. Some of the newer Support Staff are not as well versed as the Veterans yet. Review collected by and hosted on G2.com.

The information extracted from TDF is awesome; especially when launching an email campaign. The BI has improved drastically allowing us to have confidence in the accuracy of the BI data. The support service is 100% attentive and responsive to our questions and ideas. Review collected by and hosted on G2.com.

Having to wait for changes until the next upgrade. Also, our use of the Lead Module is limited; therefore, we use the Opportunities to track leads. Extracting data for lead follow up is frustrating. Review collected by and hosted on G2.com.

Easy to read reports and charts. Connects to our existing ERP program with ease. Review collected by and hosted on G2.com.

Sometimes hard to find what you need. The reports are great but it is not intuitive to find what you are looking for. Review collected by and hosted on G2.com.

Easy to use after initial training. There is logic in how it all intertwines together. Customer service has see great benefit in using the system to keep the sales team aware of what they are doing for their customers. Review collected by and hosted on G2.com.

Our training seemed to be not where it should have been but I think that was an isolated personal issue versus reflection on the company as a whole. Review collected by and hosted on G2.com.