TCN Pros and Cons

I love their support team. They are always knowledgeable about their product. Always there to help us when we need it and very friendly. TCN's statistics are easy to get to and their Analytics Dashboard is one of a kind and customizable. We have been able to create our own in-house DR solution using TCN's inbound customizable templates with our Uniphore IVA. And we have experienced up-time as we have never experienced with past vendors that we have used. Review collected by and hosted on G2.com.

I don't have anything to date that I dislike about TCN. It is a great product created by great people who care about their customers. Review collected by and hosted on G2.com.

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. Review collected by and hosted on G2.com.

The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. Review collected by and hosted on G2.com.

With the newly added LMS feature, we can immediately pause or cancel the upload if we upload the wrong database. We can create multiple user IDs and manage them easily.

preparing the broadcast in advance. Review collected by and hosted on G2.com.

TCN may get stuck when we upload several campaigns at once.

If TCN indicates this before uploading, it might be useful to identify the column mismatch in the uploaded bases before uploading. Review collected by and hosted on G2.com.

TCN helped us to increase our call center effiencecy.The LMS feature is very useful to upload the database in ease way. Review collected by and hosted on G2.com.

uploading larger base is sometimes difficult Review collected by and hosted on G2.com.

Easily to upload dialler bases in TCN software and we will managing the group hunt in TCN Review collected by and hosted on G2.com.

We didnot segragte base in live dialler base Review collected by and hosted on G2.com.