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TaxCloud
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TaxCloud
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4.1 out of 5 stars
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24 TaxCloud Reviews

4.1 out of 5
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24 TaxCloud Reviews
4.1 out of 5
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24 TaxCloud Reviews
4.1 out of 5
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TaxCloud Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for TaxCloudQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about TaxCloud?

We liked that it had free and paid options, with the paid being the least expensive of similar softwares. But their cheap price tag didn't make up for their terrible customer support. Review collected by and hosted on G2.com.

What do you dislike about TaxCloud?

No customer support, and website has constant issues limiting functionality. Their support docs are for a previous version of site and are overall useless. We contacted them repeatedly by phone and email to resolve issue (site wouldn't let us add any states beyond the 'free' ones) and it took almost 10 days to receive a response. The same girl answers the phone and puts you on hold to 'contact' the tech department (and later, the manager), who are conveniently never available. We went with another company due to lack of support. Review collected by and hosted on G2.com.

Response from Patrick Riley of TaxCloud
Editedit

Hi Rachel - At the time you wrote the review, I can't argue with your bad experience. We implemented a new UI, new pricing and the Supreme Court decision was imminent. We apologize for your bad experience. Since then, we have hired additional customer support staff, rearchitected our processes and driven down our support tickets dramatically. Again, we apologize for the bad experience and glad that you at least liked that we are the FREE, state paid service!

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Shasta H.
SH
Director of Finance
Automotive
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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(Original )Information
What do you like best about TaxCloud?

Tax cloud keeps track of the multitude of tax rates all by itself and it is very simple to add additional nexus. Review collected by and hosted on G2.com.

What do you dislike about TaxCloud?

the reporting options are less than desired Review collected by and hosted on G2.com.

Response from Patrick Riley of TaxCloud
Editedit

Thanks for the review Shasta! Not certain that your written comments equate to a 1.5 star rating!! We have improved reporting and will continue to do more in that area. It's always possible to export data into a spreadsheet and build pivot tables on your own, but we hear you and will continue to work on our reporting options!

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Farhana Murad S.
FS
Research Officer
Insurance
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about TaxCloud?

Free to use and also calculates sales tax for every address Review collected by and hosted on G2.com.

What do you dislike about TaxCloud?

Not much that I dislike about this nice software Review collected by and hosted on G2.com.

Response from Patrick Riley of TaxCloud
Editedit

Thank you for the review! We appreciate the feedback!

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about TaxCloud?

I think it does what it needs to do and simplifies tedious work. Review collected by and hosted on G2.com.

What do you dislike about TaxCloud?

Work flows seem to lag quite a bit but it does well enough Review collected by and hosted on G2.com.

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TaxCloud