TaxCloud Pros and Cons

TaxCloud handles all of our Sales Tax filings and payments with all 50 states that we sell to. When I have a question their customer service team responds very quickly and they are very friendly. Review collected by and hosted on G2.com.

While their reports are thorough, they can improve some of the searching of transactions. Review collected by and hosted on G2.com.

We do about 50k transactions per month and needed a more cost effective solution. TaxCloud is that solution without skimping on anything else. It does exactly what we need. Review collected by and hosted on G2.com.

Nothing yet. It does everything we need it to do. Review collected by and hosted on G2.com.

Responsiveness to my questions by customer support Review collected by and hosted on G2.com.

I have not found anything to dislike yet. Review collected by and hosted on G2.com.

There are several things that businesses may find appealing about TaxCloud, including:

Real-time sales tax calculations: TaxCloud provides businesses with accurate sales tax calculations in real time, ensuring that businesses are collecting the correct amount of sales tax from their customers.

Easy integration: TaxCloud is easy to integrate with a variety of eCommerce platforms and shopping carts, making it a hassle-free solution for businesses of all sizes.

Free service for small businesses: TaxCloud's free service for small businesses provides access to essential tax calculation and reporting features, making it an affordable solution for businesses just starting.

Automated sales tax returns and remittance: TaxCloud takes care of the sales tax return filing and remittance process for businesses, saving them time and effort.

Exemption certificate management: TaxCloud makes it easy for businesses to manage exemption certificates, ensuring that they are collecting sales tax only from customers who are not exempt.

Overall, TaxCloud provides businesses with an efficient and affordable way to manage their sales tax compliance, and its many features make it a must-have tool for any business that needs to collect and remit sales tax. Review collected by and hosted on G2.com.

While TaxCloud is a useful tool for managing sales tax compliance, there are a few potential drawbacks to consider:

Limited customer support: Some users have reported difficulty reaching TaxCloud's customer support team, which can be frustrating for businesses that need assistance with the service.

Complexity of features: While TaxCloud's features are robust, some users may find them overwhelming or difficult to navigate, particularly if they are not experienced with sales tax compliance.

Limited customization: Some users have noted that TaxCloud's features and reporting capabilities may be limited, particularly for businesses with complex tax needs.

Dependency on accurate data: To get accurate sales tax calculations, businesses must ensure that their data is up-to-date and accurate. This can be a challenge for businesses that have a large volume of transactions or operate in multiple states or jurisdictions.

Overall, while TaxCloud has many benefits, it may not be the best fit for every business, and it's important to consider the potential drawbacks before deciding whether to use the service. Review collected by and hosted on G2.com.

Taxcloud is really wonderful in doing the sales collection and computation for various products with varying tax for each and integrates with various platforms for all the businesses Review collected by and hosted on G2.com.

Pricing is little higher as the way for calculating is per transaction and it really is more and the API is not sustainable, sometimes lags which can definitely be improved Review collected by and hosted on G2.com.

Easy to explore and understand. Tax filing was made easier. Review collected by and hosted on G2.com.

Nothing as far as I've explored and it's good for my purpose. Review collected by and hosted on G2.com.

I love how it doesn't cost you a fortune to get the services you need, kinda like how it is at other companies. With Taxcloud, their cheapest plan is super affordable for anyone. Review collected by and hosted on G2.com.

I don't think there is a downside, but if I had to say something, I would say to make it a little more user-friendly and easy to navigate and understand where everything is. Review collected by and hosted on G2.com.

They seem to calculate the tax rates correctly for most jurisdictions, although they had to fix a few for us. There are better services out there. Review collected by and hosted on G2.com.

1/2 baked functionality. The sales tax certificates exemptions do not work properly

Integration with systems is not fully vetted. We had to spend time troubleshooting API's

Customer service and support are absolutely horrible. Pray you never have an issue and have to contact support. You will get the runaround.

They messed up some tax filings for us, and even though they collected all the fees, they never paid it to the authorities nor filled the proper paperwork. For months we have been trying to resolve this matter. All of these matters are documented.

They collected more fees from us and promised a refund; they never fulfilled that promise. We have at least ten emails from supervisors and other employees committing to processing fees the NEXT week. These issues have been going on for almost 1 year.

Very expensive to use.

The software is buggy, they haven't thought of all the use cases. Review collected by and hosted on G2.com.

Ease to use . Tax line items easy to add, subtract Review collected by and hosted on G2.com.

Navigation to a different page. Understanding tax laws. Review collected by and hosted on G2.com.

The tax calculates correctly for our nexus on our online stores. Review collected by and hosted on G2.com.

If you ever have trouble setting up a new store it is impossible to get help. We have tried calling and submitting tickets online and there is no response from either avenue. Receptionist wont put you in touch with anyone when calling, will only pass along your message. I have never been so frustrated with a companies customer support. Review collected by and hosted on G2.com.