# tawk.to Reviews **Vendor:** tawk.to **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 202 ## About tawk.to tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. ## tawk.to Pros & Cons **What users like:** - Users love the **ease of use** of Tawk.to, enabling quick setups and smooth management of customer chats. (8 reviews) - Users love the **ease of use and quick setup** of Tawk.to, enhancing real-time customer engagement effortlessly. (4 reviews) - Users appreciate the **easy setup** of tawk.to, finding it simple to integrate and use with colleagues. (3 reviews) - Users praise tawk.to for its **affordability** , highlighting the valuable free features that save time and money. (2 reviews) - Users love the **easy integrations** of tawk.to, allowing for quick setup and effective collaboration with team members. (2 reviews) - Simple (2 reviews) - Users praise the **user-friendly interface** of Tawk.to for enhancing customer engagement and simplifying live chat support. (2 reviews) - Users appreciate the **easy communication** features of Tawk.to, enhancing real-time interactions and collaboration with team members. (1 reviews) - Users find Tawk.to **helpful and easy to use** , enhancing client interaction and improving response times. (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users experience **missed communications and limited customization** with Tawk.to, affecting their overall satisfaction and branding efforts. (2 reviews) - Users find **customization limitations** and basic analytics in Tawk.to, affecting their overall chat experience. (2 reviews) - Users find Tawk.to's **limited customization** options restrict their ability to tailor the chat experience effectively. (2 reviews) - Users find Tawk.to's **limited features** restrict customizations and insights, making it less suitable for advanced needs. (2 reviews) - Users find Tawk.to **expensive** due to paid upgrades for advanced features and limited customization options. (1 reviews) - Inadequate Reporting (1 reviews) - Not Intuitive (1 reviews) - Users report **quality issues** with tawk.to, citing poor design and buggy code that hinder usability. (1 reviews) - Time-Consuming (1 reviews) - Time Consumption (1 reviews) ## tawk.to Reviews ### 1. Interactive Interface with Helpful Automation and AI **Rating:** 4.5/5.0 stars **Reviewed by:** Sushmeet S. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about tawk.to?** The best thing about tawkto is that is has an interactive interface, it has not features like automated responses with Knowledge base setup and some AI too. Although the ring of tawkto is quite loud but I believe it is set that way to alert the person of an incoming chat. **What do you dislike about tawk.to?** I have been facing issues with tawkto around cache. It has been not loading properly for a while and it tends to get slow in a while. Not sure it is on my end or it is with everyone. Also the UI needs to be updated to look and feel a little modern now. there has not been any UI change in a long time. **What problems is tawk.to solving and how is that benefiting you?** It is solving the problem of creating a CTA source to leads to reach out to us on our website. ### 2. Great reliable Live Chat for Real-Time Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Bachchan J. | Director, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about tawk.to?** We’ve been using tawk.to to handle customer queries. The setup was quick, and being able to monitor visitors and respond in real time has improved both our support and our pre-sales engagement. **What do you dislike about tawk.to?** It would be helpful to see the exact entry page or link a visitor used to land on the website. Also, the AI agent could be more powerful if it could learn from external documentation or knowledge bases. **What problems is tawk.to solving and how is that benefiting you?** It helps us manage customer queries efficiently without adding operational overhead. It centralizes conversations, provides real-time visibility into visitors, and ensures we don’t miss potential leads. This improves both support quality and sales engagement with minimal cost. ### 3. Simple and Effective Live Chat Tool for Real-Time Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Eric . | Customer Onboarding and Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about tawk.to?** What I like most about Tawk.to is how easy it is to use and how quickly it can be set up. As a user, I didn’t need much training before I could start handling chats confidently. The interface is straightforward, and managing multiple customer conversations at the same time feels smooth and well organized. I also appreciate that it’s a free tool while still offering solid features such as chat history, visitor monitoring, and basic reporting. Overall, it’s especially useful for real-time customer engagement and for resolving issues quickly as they come up. **What do you dislike about tawk.to?** While Tawk.to works well for basic live chat needs, it does come with a few limitations. The customization options feel somewhat limited compared to more advanced or paid tools, so it can be harder to tailor the chat experience exactly the way you want. The reporting and analytics are also fairly basic, which may be restrictive if you’re looking for deeper insights into chat performance and trends. Occasionally, I’ve noticed notification delays during periods of high traffic, though it isn’t a frequent issue overall. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to helps solve the challenge of providing instant customer support through live chat. Before using it, responding to customer queries relied heavily on email, which slowed down communication and made it harder to keep conversations moving. With Tawk.to, customers can reach us immediately, and we can address questions or issues in real time as they come in. This has improved response times, increased customer satisfaction, and made support feel more accessible overall. For me as a user, it has made handling customer interactions faster, more organized, and much more efficient. ### 4. Is good and they give to may option for customization **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about tawk.to?** tawk.to is completely free, easy to use for beginner also and the features like real time monitoring, customization options, multiple agents options, in the Add-ons have special feature AI Assistant, hire live Agents, Virtual Assistant service and more. **What do you dislike about tawk.to?** Page views option, I think the give wrong information because I use Google analytics and in the Google analytics Page views report are to much different. **What problems is tawk.to solving and how is that benefiting you?** Problem is in notification option because I use takw.to in multiple site and I install tawk.to in mobile and I need to stop notification from my IP address, there is no potion to block the IP address, because I am the developer and I visit my site to many time and they give notification so I think tawk.to provide IP Address blocking option also. In this time I am create custom tawk.to script to block the notification form my IP address but if tawk.to provide itself so every one using this feature. ### 5. Effective Real-Time Chat, Needs Mobile App Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Bhargav A. | Information Technology Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about tawk.to?** I like that tawk.to is very easy to use and doesn't feel complicated. The real-time chat feature is really helpful for talking with website visitors, and it has a clean dashboard which makes managing chats easier. The real-time chat helps us connect with website visitors instantly, making support much faster. The dashboard also keeps all chats in one place, so it's easier for teams to manage conversations. The initial setup was quite easy and didn't take much time. We just added the chat widget code to the website, and it started working. **What do you dislike about tawk.to?** Overall it works well but sometimes the dashboard feels a little cluttered when many chats are active, and some settings are not very easy to find in the menu. One thing that could be improved is the mobile app because sometimes it feels a bit slow. Also, notifications could be more consistent at times. **What problems is tawk.to solving and how is that benefiting you?** tawk.to solved delayed response issues by enabling real-time chat with website visitors, making support faster. It's easy to use, with a clean dashboard that simplifies managing conversations, which enhances team efficiency. ### 6. Not just a chat widget, add on support agents too **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki E. | Email consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about tawk.to?** Great UI – looks good and works well, excellent service, great add ons like support agents **What do you dislike about tawk.to?** Nothing I can think of, genuinely happy with it though I wasn't the one to set it up **What problems is tawk.to solving and how is that benefiting you?** Being available for customers 24/7 without being on 24/7 ### 7. Simple Setup and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | E-commerce Excecutive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about tawk.to?** Simple and easy to integrate and setup - easy to explain and share with colleagues **What do you dislike about tawk.to?** Nothing - it does exactly what it needs to out of the box. **What problems is tawk.to solving and how is that benefiting you?** It helps link up our customers with our customer services agents - as well as making it simple to trigger some automated responses. ### 8. Effortless Setup and Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Julio R. | Customer Service Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about tawk.to?** It does what it does, it is very simple to set up and simple to use. **What do you dislike about tawk.to?** Features are very limited for the kind of tool it is. **What problems is tawk.to solving and how is that benefiting you?** It serves its purpose well; we primarily use it as a customer knowledge base, mainly through articles. ### 9. Free and Time-Saving—A Big Help for Our Website Launch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about tawk.to?** It’s free, and during our initial website launch it helped us a lot by saving time and money. **What do you dislike about tawk.to?** The UI design feels very basic right now and could use improvement, especially in terms of overall polish and usability. **What problems is tawk.to solving and how is that benefiting you?** With a free service and a fully accessible mobile admin app across all platforms, we stay seamlessly connected with our customers anytime, anywhere. ### 10. Super versatile! **Rating:** 5.0/5.0 stars **Reviewed by:** Julio E. R. | Gerente de Servicio al Cliente, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about tawk.to?** It is super easy to use and setup, along with having many features most of them being free. **What do you dislike about tawk.to?** I have had minimal issues with Tawk.to, probably the only things I would address is that you need to upload the knowledge base articles one at a time which is time consuming and the fact that the chat widgets stands in front of Wix pages making some links unclickable if they are behind. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to is currently my main source of selfhelp for customers. ### 11. Chat Window App **Rating:** 3.5/5.0 stars **Reviewed by:** Tim M. | Surveyor, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about tawk.to?** I have been using the tawk.to window chat app to communicate with visitors to learn what their needs are for the services that we offer. It is helpful because if the user wants a quote, they can immediately chat with the representative directly instead of navigating through the site to contact someone. **What do you dislike about tawk.to?** I really can't think of anything that I dislike but software can always be enhanced. **What problems is tawk.to solving and how is that benefiting you?** As mentioned before, it is effective in that the user would not have to scroll/navigate through the whole site in order to ask questions or get a quote on a job. ### 12. Crap of a software !!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about tawk.to?** Nothing. Absolute crap. I dont understand why they are providing things at free when they can do a better job in designing it well with paid plans **What do you dislike about tawk.to?** Nothing. Absolute crap. I dont understand why they are providing things at free when they can do a better job in designing it well with paid plans **What problems is tawk.to solving and how is that benefiting you?** Nothing that they are solving. Its a abosolute crap product. ### 13. Live chats and website stats all in one! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about tawk.to?** I like how easy and responsive the live chats are. I work in IT, and this makes my clients and my life so much easier. **What do you dislike about tawk.to?** I don't like that the "Getting Started" tips never go away. **What problems is tawk.to solving and how is that benefiting you?** It is allowing people to click on the chat from our website and get connected to a live agent. ### 14. An Efficient and User-Friendly Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about tawk.to?** What I like best about Tawk.to is its feature-rich platform combined with its free pricing model, making it accessible for businesses of all sizes. The intuitive interface makes it easy to set up and use, even for non-technical users. Features like real-time monitoring, chat customization, and multilingual support enhance customer engagement. The ability to track visitor activity and create tickets for follow-up helps maintain excellent customer service. Additionally, the option to integrate seamlessly with various platforms makes it highly versatile. **What do you dislike about tawk.to?** One downside of Tawk.to is the limited customization in terms of chat widget design, which may not align with all brand aesthetics. Additionally, the mobile app experience can feel clunky at times, with occasional delays in notifications. Some advanced features like white labeling require a paid upgrade, which might limit options for full branding control. **What problems is tawk.to solving and how is that benefiting you?** We use Tawk.to as our main and only live chat system, which allows us to be on hand to any question one of our online customer may have, and theis has gone to the next level when they introduced their free of charge AI upgrade, which allows us to preprogram Tawk.to with answers to frequently asked questions, and it handles them perfectly. ### 15. Best main experience for my customer support team **Rating:** 5.0/5.0 stars **Reviewed by:** Mr. Anand C. | Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about tawk.to?** User friend and free ho use. Even paid version is very cheap **What do you dislike about tawk.to?** Update is not making product good. It is making product worst **What problems is tawk.to solving and how is that benefiting you?** Support support for 3 different BD ### 16. Enhancing Real-Time Communication: A Detailed Review of Tawk.to **Rating:** 4.5/5.0 stars **Reviewed by:** Vishakha P. | Market Research Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about tawk.to?** Ithelp in real time communication, provides live chat functionality, allowing businesses to engage with visitors and address their questions in real-time. It is cost effective, The basic version of Tawk.to is free, making it a cost-effective solution for businesses of all sizes. It supports integration with multiple communication channels, including email and social media, helping to streamline customer interactions. The chat widget can be customized to match the look and feel of your website, ensuring a seamless user experience. It maintains a history of conversations, which can be useful for follow-up and understanding customer interactions better. **What do you dislike about tawk.to?** Downsides of tawk.to are like , The free version offers many features, some advanced functionalities and customizations are only available in the paid plans. The user interface can be overwhelming or cluttered, especially for users new to live chat tools, which may affect ease of use. Limited Branding as in Customization options for the chat widget are somewhat limited, which may not fully align with a brand’s aesthetic or specific needs. there are some customization options, deeper integration or advanced customization may require additional technical knowledge or be unavailable. There is some scalability issues also. Although Tawk.to has mobile apps, they may not offer the full range of functionalities available on the desktop version, potentially limiting mobile support capabilities. **What problems is tawk.to solving and how is that benefiting you?** It helps in Immediate Assistance, Improved Response Times for those who do inquire for any concern, We can easily access support directly from the website without having to switch between different communication channels or platforms, 24/7 Support, Real-time chats allow for more personalized and tailored responses, making users feel valued and understood and Quick Issue Resolution with enhanced communication. ### 17. Best Live chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Isha P. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about tawk.to?** Tawk.to is the best free live chat software I have used. We use it for my company website's live chat support and I am extremely happy after using it. It comes with a great customisation option and the implementation process is also very much easy. Now we can easily track the live visitors in our website and communicate with them in real-time. Through its user-friendly interface it helps us to provide a good customer support to our clients , they are easily able to create ticket and ask their small small doubts. **What do you dislike about tawk.to?** I have noticed the sound notification has some issues as it doesn't always emit the arrival of new customers. Many times when the connection is low or many tabs are opening I found this issue. Else nothing to dislike much about it. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to is helping a lot in our website live chat. We can easily track our website live visitors through it. Our clients also giving good feedback after using it regarding the customer support. They can easily raise queries and ask small small doubts and getting the answers immediately inspite of waitting for emails reply which is a time taking process. ### 18. Free Live chat for every Website **Rating:** 4.5/5.0 stars **Reviewed by:** Manjula C. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about tawk.to?** Tawk.to is an free and robust live chat solution. Easy to use and add other team members. Best features is to read visitor's typing content which help to think prior the Message receives which reduces communication time. **What do you dislike about tawk.to?** Mobile app is helpful but sometime it miss important visitor communication / chat. **What problems is tawk.to solving and how is that benefiting you?** It enables us to communicate with website visitors instantly reducing response time and improves customer satification with prompt response. ### 19. Very good chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Marek M. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about tawk.to?** I like how intuitive tawk.to is. We have integrated this tool into our website and wanted to help customers touch base in case of urgent need and tawk.to works really well for us. Right now we are able to help our customer via chat anytime. And we also were able to create some auto-replies. **What do you dislike about tawk.to?** Currently, I think I do not have anything I would dislike. **What problems is tawk.to solving and how is that benefiting you?** Live chat with customers Automatic replies Capturing issues later converted as tickets in our helpdesk Everything mentioned above works well for us, so we are happy. ### 20. Disappointed, far from a free and functional solution **Rating:** 1.0/5.0 stars **Reviewed by:** Calin V. | Chief Technical Officer (CTO), Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about tawk.to?** The UX is better than the competition and made me test the service. **What do you dislike about tawk.to?** Despite marketing itself as a free service, I quickly discovered that the reality is far from the promise. First and foremost, the claim of being a "free" service is misleading. While they do offer a basic version for free, it's essentially a bait-and-switch tactic. Customization options are limited, and the design options for the chat widget are quite basic. The ticketing system only works with their knowledge base website and there is no option to import the data from your old knowledge base. One of the most disappointing aspects of my experience with Tawk.to was their inflexible and seemingly unfair refund policy. After realizing that the service did not meet my expectations, I decided to cut my losses and requested a refund on the very same day of purchase. To my dismay, Tawk.to outright refused any refund, leaving me stuck with a service that failed to deliver on its promises. **What problems is tawk.to solving and how is that benefiting you?** The live chat system on websites. ### 21. Tawk.to: Support Team Chat Magic **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about tawk.to?** It is user-friendliness and cost-effective. The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes. It's like having a 24/7 support team without a lot investment. The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable. Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome. My favourite is Automation Bot in free plan. I have integrated it with my Web Hosting providing website (Host Harbor). I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention. **What do you dislike about tawk.to?** I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc. I will highly recommend you to go for it. **What problems is tawk.to solving and how is that benefiting you?** There are some bugs in android app but I get frequent updated so its okay. Otherwise I didn't notice anything I am using it since 2-3 months ### 22. Tawk is a great app for when it comes to incoming calls **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe T. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about tawk.to?** Tawks notification sound cannot be missed. When using multiple services it gets a little complicated to sort through each window. With tawk it is easy to find with the pop up windows with incoming calls. **What do you dislike about tawk.to?** The notification sound goes on and on even when ignored on purpose while in meetings, and it can be quite deafening. I do just mute the sound now but in meetings it is difficult to do so. while needing to hear other parties. **What problems is tawk.to solving and how is that benefiting you?** It is easily accessible for all reservationists and allows for them to act quickly with chats- tracks their time and see the outcomes and flows of customers. ### 23. Terrible. Stay away **Rating:** 0.0/5.0 stars **Reviewed by:** Ekim Nazım K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about tawk.to?** Nothing really, because I regret signing up in the first place **What do you dislike about tawk.to?** Not prime time ready. Bad design, buggy code. **What problems is tawk.to solving and how is that benefiting you?** Supposed to solve customer support, but it doesn't really work. Awful support, too. Proof of use: https://capture.dropbox.com/KLwJDkYJdNeNBp2Q ### 24. Great Product to Manage Customer Chats Across different websites **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about tawk.to?** We have installed Tawk Chats on our multiple websites and offer our clients easy chat access to get in touch with us anytime. The Chat Widget can be integrated with multiple websites allowing our customers and prospective clients to get in touch with us **What do you dislike about tawk.to?** The notification alert settings are simple to set up but they do not work for some time, which causes us to miss the chat. However, we have worked around this issue by sending us an email for any missed chat **What problems is tawk.to solving and how is that benefiting you?** We are a software product company and we have multiple websites but a common support team. Tawk helps us to receive chats from all sources in one common dashboard thus making it easy for me and my team to be able to respond to all queries. We can also set up response shortcuts which we can access with a shortcut key thus saving us time and to reply to the waiting customer fast. ### 25. TawkTo Review By Product Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu B. | Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about tawk.to?** One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and their chat bot **What do you dislike about tawk.to?** Its costing and other services are chargeable where you cant do any activity without paying also the customer support charges are very high where its per hour is very very high. The alertness needs to be there cause it logs our after a while when there are no queries running. The dashboard seems a bit complicated **What problems is tawk.to solving and how is that benefiting you?** we have a website but it didnt had any journey mapped or an AI chatbot to understand user queries, but after its implementation we can not understand user queries and can form respectively answers or guide users to the specific journey ### 26. Incredible AI Chat bot **Rating:** 4.0/5.0 stars **Reviewed by:** BALAJI K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about tawk.to?** The best about tawk.to is totally free. We can do live chats with clients imeediately after he made an enquiry with our website. tawk.to Virtual assistant support guides clients at maximum level, captures all the clients requirements, and then connecting with the chat agents. **What do you dislike about tawk.to?** It is not fair to comment any negatives on the services which benefitting many corportaes at zero cost. Little improvisation requires on User interface for better function. **What problems is tawk.to solving and how is that benefiting you?** With the help of tawk.to we can able to understand the customers requirement, tawk.to provides a platform for the clients to express their want easily with the system. Live agents communication with the clients are recorded and pinned in the CRM for future refernce. ### 27. Extremely Poor Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about tawk.to?** The app itself is good if you have your own live chat representatives **What do you dislike about tawk.to?** Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with them they still refused to give us a refund despite us attempting to cancel a week in after discovering how poor their tool was. **What problems is tawk.to solving and how is that benefiting you?** They are not solving any problems for us. We removed their widget and moved over to Intercom. ### 28. My Tawk.to review **Rating:** 3.5/5.0 stars **Reviewed by:** Brenna D. | Freelance Writing, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about tawk.to?** The chat is effective. It has everything you would expect in a chat. I mostly love the icon "We are here" on the chat displayed on websites' UI like on this page: Lord of the flies summary **What do you dislike about tawk.to?** There needs to be more visitor analytics in chat's back end. I know this is chat software, but this would be very helpful. Would greatly apreciate it if they included more visitor details. **What problems is tawk.to solving and how is that benefiting you?** Helps me talk to customers in real time. As a result, I am able to answer customers' questions and address any other concerns they may be having. I am happy with the service. ### 29. User Friendly Chat Program **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about tawk.to?** Tawk.to is super easy to use and understand. It is very customizable to fit a variety of needs and is easy to set up. I love the quick use of macro's when talking to customers and how easy it is to add, edit or update them. **What do you dislike about tawk.to?** The chime scared the crap out of me each time it goes off. It's good to know I have a new customer to talk to but it would be nice if the alert was a bit more mellow. **What problems is tawk.to solving and how is that benefiting you?** We used it to help connect to customers visiting out site. We found that the faster a customer question could get answered the more likely they were to buy our product. We did stop using the service, as our team is just too small after a recent downsizing for us to be effective at meeting customer needs, but as we have started growing again, I could see us starting to use it again. We just need more agents available to answer questions. ### 30. Best Live Chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about tawk.to?** I can easily manage my website visitors, easy to chat with them. **What do you dislike about tawk.to?** There is nothing to be dislike at the moment. **What problems is tawk.to solving and how is that benefiting you?** We are using this for our website and platform and we are happy to use it because we can provide the quick help supports to our customers. ### 31. The best real-time Chat for your Website **Rating:** 5.0/5.0 stars **Reviewed by:** INDIRA PATRICIA M. | Diseñador Grafico, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about tawk.to?** The advantages of using this real-time chat are that it allows interaction with the customer and clarifies doubts about the product or service being offered on your website. It is a dynamic and functional chat where you can also customize it to adapt it to your brand. **What do you dislike about tawk.to?** There is nothing I don't like about tawk.to, it is a very comprehensive software that meets all my expectations. It is very user-friendly and has a simple interface. Excellent software. **What problems is tawk.to solving and how is that benefiting you?** tawk.to allows effective communication with customers through real-time chat, it also has a pre-chat form when the widget is offline to contact the customer as soon as possible, and there is constant monitoring of what the customer wants. ### 32. Instant Website Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about tawk.to?** We use Tawk.to on our website for real-time communications with our visitors and existing clients and even for opening tech support tickets. We find it an invaluable tool for day-to-day operations and wholeheartedly recommend it. **What do you dislike about tawk.to?** The GUI and overall functionality could be improved somewhat to make it more intuitive for inexperienced users, as the learning curve is a bit steep for newcomers. **What problems is tawk.to solving and how is that benefiting you?** Real-time communications with website visitors seeking products and services from our portfolio Technical support chat and case management Pre-sales support Analytics ### 33. Best free live chat software **Rating:** 4.0/5.0 stars **Reviewed by:** Moatasem E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about tawk.to?** The grand mix it gives to you as a web master is unique. It's free and cloud-hosted, customizable without so much of limitations. **What do you dislike about tawk.to?** Customizing the widget implementation is a bit tricky to match with the websites theme. **What problems is tawk.to solving and how is that benefiting you?** Competing with Freshchat and zendesk (zopim previously), Tawk.to is providing almost typically the same feature set they provide. Having a live chat implemented at no cost. ### 34. AMAZING LIVE CHAT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about tawk.to?** Tawk is amazing, it is the best free live chat solution for any business. I have been using it for over 6 months now, and I couldn't be happier. It is packed with features and integrates with many big eccomerce apps. **What do you dislike about tawk.to?** The only thing I dislike is the emails. I only have one live chat agent and myself that replies to requests; whenever we miss a request, I recieve two emails, it isn't the end of the world but it's a pain. Going through the settings, you can't change it either. The customer service team is also okay; it's definitely not the best. All the things they say are just copy and pasted from a script they have. **What problems is tawk.to solving and how is that benefiting you?** Tawk is offering a free live chat service to smaller businesses like ours, it is free, has unlimited seats, and no features are locked behind paywalls. Our small business can't afford to spend $100 USD+ every month on a live chat service, and talk does everything plus more for free. ### 35. Live Chat at Par with tawk.to **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas G. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about tawk.to?** tawk.to integrated with our website which makes it seamless and rapid to communicate with online web visitors in real-time. **What do you dislike about tawk.to?** For the entire duration that I have been using tawk.to, I barely encounter errors at all. **What problems is tawk.to solving and how is that benefiting you?** Lead generation. Improves communication that help improve customer support from our website. ### 36. Tawk.to to stay connected while doing business on our APP. **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald José F. | Full-stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2022 **What do you like best about tawk.to?** It is an excellent tool to manage the flow of attention since as we interact with our clients, in a web application or mobile phone, we can record information about the pages they visit, what they search for within our platform, and the responses we make to each one of the clients. **What do you dislike about tawk.to?** The price of services for high volumes of transactions or intensive use may not be so low, compared to other competitors, however it is an extremely stable platform, with more than 9 years in the market and they have remained among the ones that offer the most a return on investment. **What problems is tawk.to solving and how is that benefiting you?** In the area of ​​customer services, it is very important to know where our customers are, in order to be able to analyze population behavior and define marketing plans. This is possible to manage through Tawk.to. ### 37. Best Live chat solution for every business **Rating:** 4.5/5.0 stars **Reviewed by:** Riya T. | Customer Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about tawk.to?** Tawk.to is the best live chat solution for every business website. It has many powerful features. For example, the knowledgebase is integrated within LiveChat, Canned quick replies, has many customisation options, and alerts when the agent is already serving the customer. **What do you dislike about tawk.to?** Data management needs to be optimised as the pre-filled form field doesn't store in a database. Or should provide an option to keep database via webhook or google sheets. **What problems is tawk.to solving and how is that benefiting you?** It helps us to provide support to our visitors/customers and turn them to convert into sales. Best tool for new agent onboarding and share knowledge base within for frequently asked questions. ### 38. Easy to use, effective chat assistant tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about tawk.to?** I appreciate the insights provided (how long people are on our page, where the traffic is coming from, how many visits, etc.), and the ability to view what the user is actively typing in chat requests. **What do you dislike about tawk.to?** Can experience some glitches with chats going missed stating that all users are offline while you are in fact online, but this occurs seldom. Sometimes there is a delay with these notices being sent to your inbox as well. **What problems is tawk.to solving and how is that benefiting you?** Assisting customers with any issues/questions they run into, live while using our platform. Tawk also allows us to understand our web traffic and our active user count. ### 39. Customer Chat Platform for Any Website **Rating:** 5.0/5.0 stars **Reviewed by:** Devin C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2022 **What do you like best about tawk.to?** Tawk.to has lots, and I mean lots, of amazing features, most of which are free. For companies with multiple chat agents, you can transfer chats to other agents, which is a feature I like. You can also see the page of your website that the user is on so you can look at the same page while engaging with them. There are a lot of automated options too. **What do you dislike about tawk.to?** It was hard to adopt the chat platform with my colleague because he thought that it was overwhelming at first. It took a while to get a hang of, but they offer great support and tutorials in addition to their knowledge base. **What problems is tawk.to solving and how is that benefiting you?** This can help our company look bigger than we are by creating aliases. It allows us another avenue to talk to customers and win their business. A lot of times, customers that are just browsing, are not willing to call or email so this is a good alternative to losing them all together. ### 40. Tawk.to Review **Rating:** 4.0/5.0 stars **Reviewed by:** Rona M. | Virtual Assistant Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about tawk.to?** Tawk.to is free and easy to set-up, the dashboard is user-friendly; **What do you dislike about tawk.to?** If a client disconnects to chat, there's no way to contact them again. **What problems is tawk.to solving and how is that benefiting you?** chat support to clients going to our website. ### 41. Great Live Chat & Knowledge Center Solutio **Rating:** 4.0/5.0 stars **Reviewed by:** David F. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about tawk.to?** Tawk.to is very good software itself, the ability to have a live chat and help center all in one site is very appealing and the knowledge center function is very easy to use. I especially love the ability to create tickets or have users create tickets themselves. It really streamlines our help center process. The ability to interact with users that are currently on the site is nice to have as well. **What do you dislike about tawk.to?** The ability to use custom domains for $18 a month is a pretty steep price just for the ability to remove branding from a knowledge center. I believe $5 or maybe even $8.99 a month to link a domain should be a thing. I wish the live chat would tell us if they are using a VPN or Proxy, that would be a useful feature to have. Overall great software but there is more that could be present. **What problems is tawk.to solving and how is that benefiting you?** I haven't faced any issues, the UI is a little confusing for first-time users but it is really quick to learn. Tawk.to has increased our productivity and performance by allowing us to limit the number of emails we get from users and being able to help them in real-time without a phone call. I also see that you can hire live chat reps which is a nice benefit as well. ### 42. Easy to use and great features **Rating:** 4.5/5.0 stars **Reviewed by:** Leon T. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2022 **What do you like best about tawk.to?** A lot of features you would expect to pay for with others but not with Tawk. The live chat is great and we don't have to pay per user. **What do you dislike about tawk.to?** The UI is a little outdated but it does the job and exactly what we need. **What problems is tawk.to solving and how is that benefiting you?** We have multiple avenues for our customers to get in touch with us and Tawk is a great way for instant communication when browing on our website. ### 43. Easy to integrate and easy to use Chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav S. | Digital Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about tawk.to?** The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one. **What do you dislike about tawk.to?** It will sound a little funny, but I don't like the notification sound of tawk to; I mean we don't have the option to change the notification sound. If the team tawk to add this feature to customize the notification sound then it will be a nice thing. **Recommendations to others considering tawk.to:** If you want a hassle-free integration of the chat tool to your website, tawk to is the best option. **What problems is tawk.to solving and how is that benefiting you?** Tawk to eliminated the cost to built our in-house chat tool. It has all the features we need to install on our websites. And we can easily "talk to" our customers on 'tawk to' in real time and build relationships. ### 44. Good online chat for any business purpose and industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about tawk.to?** I know Tawk Chat very well since my first job. It appeared to be very helpful to communicate with online visitors and automate some of that communication. No I often use Tawk on my personal landing pages. For example if there is a vacancy on our website, I ask to add Tawk code on that page so I can reply to candidates immediately. **What do you dislike about tawk.to?** The best way to use Tawk is on the desktop. The mobile app is good, but I would prefer more "aggressive" notifications options, so I do not miss out on any of the messages. And believe me, I often miss them. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to is the code for online chat installed on some of the projects websites I work with. With a mobile app on my phone I can reply instantly to visitors. A good option for everyone. If I cannot reply, I just forward the visitor to another free agent. ### 45. Pathetic Customer Support **Rating:** 1.5/5.0 stars **Reviewed by:** Suranjit C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about tawk.to?** It's a great cost-effective Tool for interacting with clients. We have our FAQ & Help section built around this. **What do you dislike about tawk.to?** Their customer support is the worst. Seems like a mistake going with them as they don't seem to care after we based our customer support infrastructure on this tool **What problems is tawk.to solving and how is that benefiting you?** FAQ section to search articles & videos plus the Help form link embedded ### 46. Killer of all paid online chats **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about tawk.to?** Tawk is an online chat which offers almost all PRO features like triggers, automation, agent management, and widget management for free. It also has a good mobile app. You can install TAWK to as many of your websites as you wish, and again - it's free. **What do you dislike about tawk.to?** It is unfair to complain about something you get as a freemium. If you use Tawk long enough to learn all of its features, there is nothing to complain. If they add a feature to integrate Tawk with some other messengers - that would be fantastic. **Recommendations to others considering tawk.to:** Be sure to use Tawk mobile app **What problems is tawk.to solving and how is that benefiting you?** If any of my websites or websites of my customers need an online chat, I install Tawk. For many years it is the most trusted service for online chat option both for online shops and for other commercial websites. Very informative, nice notifications, good statistics and user info. ### 47. tawk.to **Rating:** 2.5/5.0 stars **Reviewed by:** Dickens H. | Research Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about tawk.to?** Tawk enabled me to set up a chat on my website so that potential clients could communicate with me straight from the website. This would reduce rejections since they did not have to leave the website to communicate. **What do you dislike about tawk.to?** Tawk did not have a lot of options when it came to the auto-response system. Instead, it could only capture the visitor's personal information rather than all the details about what they wanted to buy from me. **What problems is tawk.to solving and how is that benefiting you?** Make sure that i don't have too many website bounces offs ### 48. tawk.to the best chat service for your site! **Rating:** 4.0/5.0 stars **Reviewed by:** Matteo M. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about tawk.to?** tawk.to is the best solution for chatting on your website totally free! Of course, there are additional packages that can be purchased separately and that add functionality to the basic chat. For example, you can hire a person for 1 $ / hour to answer chat requests for you, or you can delete the tawk.to brand. I consider it excellent especially for nonprofits who may not be able to afford to spend a lot of money in a year for a paid service. **What do you dislike about tawk.to?** However, this service has a lack, it does not have a service that allows the configuration of a chatbot. Especially in recent times, chatbots are depopulating and the lack is being felt. Obviously, however, it is not an essential service, and therefore we can do without it, but if we need it, we must necessarily look for some alternative service. **What problems is tawk.to solving and how is that benefiting you?** tawk.to allowed me to implement the chat service without spending a penny, but add an improvement to my site! You don't necessarily have to be a programmer, in a few simple steps you can configure everything you really need. ### 49. Tawk.to - online chat with anyone **Rating:** 5.0/5.0 stars **Reviewed by:** Akta (Pen name) K. | Writer and Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about tawk.to?** Tawk.to is an online chat app that lets you talk to people from all over the world without the hassle of finding a phone number or email address! It offers high-speed connections with seamless video streaming, and our video quality is second to none. You can also enjoy chatting with your friends using this app as it is available on iOS and Android devices. **What do you dislike about tawk.to?** It can be made more professional in looks. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to is the only free, high-quality and secure online chat service. Tawk.to has been designed with speed in mind, so you can connect with friends, family and business associates without any delay or interruption. Tawk.to is open 24/7 for your convenience and it guarantees a great quality experience on every visit. ### 50. Amazing Chatbot for Ecommerce Stores **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek B. | Associate IT dev, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about tawk.to?** The best thing is customization and easy integration with eCommerce platforms like Shopify and Woocommerce. It takes clicks to install the app on Shopify, and you are done. Android app is also really impressive with a very good interface for chatting with customers online. Its free :) **What do you dislike about tawk.to?** Animated Characters which are inbuilt for being used as an icon are not that great, and you need to upload your own. For example, if I am a dog accessories seller on Shopify, I need to upload custom-designed icons as good inbuilt options aren't there. Apart from that, by the time customers send an offline message and you are notified by mail, there is a lag that causes customers to leave the store. **Recommendations to others considering tawk.to:** Must try with Shopify stores. **What problems is tawk.to solving and how is that benefiting you?** The biggest problem we are solving on our platform www.pawful.in is trust issues. As we are an online store and a startup, so making online payments creates a lot of trust issues. Using chatbots like tawk.io makes it easy to interact with customers who are online. And it causes conversions most of the time. ## tawk.to Discussions - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment - [View tawk.to pricing details and edition comparison](https://www.g2.com/products/tawk-to/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+06%3A11%3A27+-0500&secure%5Bsession_id%5D=e5f51f8f-a09f-4311-ba8a-ace3110b1813&secure%5Btoken%5D=e3e55435cb1ea804c83fc9683292e016e980c9beb5e5384ab020ca14286a9d00&format=llm_user) ## tawk.to Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## tawk.to Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top tawk.to Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,545 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)