--- title: TARS Reviews meta_title: 'TARS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 171 reviews by the users' company size, role or industry to find out how TARS works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 171 scale: '5' date_modified: '2026-07-12' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # TARS Reviews **Vendor:** TARS **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 171 ## About TARS Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow. ## TARS Pros & Cons **What users like:** - Users value the **customization options** in TARS, enhancing brand consistency and engaging leads effectively. (1 reviews) - Users praise TARS for its **customer success** , experiencing increased leads and engaging, customized interactions with their audience. (1 reviews) - Users love the **customizability** of TARS, allowing bots to reflect their brand and engage users effectively. (1 reviews) - Users love the **extensive customization options** of TARS, enhancing brand consistency and user engagement effectively. (1 reviews) - Users appreciate the **ease of use** of TARS, leading to increased engagement and more completed forms. (1 reviews) - Users love the **easy creation** process of TARS, resulting in increased engagement and customized bots for branding. (1 reviews) - Users love the **ease of use and customizability** of TARS, leading to increased engagement and lead generation. (1 reviews) - Users find TARS' bot to be **intuitive and user-friendly** , enhancing engagement and lead generation seamlessly. (1 reviews) - Personalization (1 reviews) - Sales Improvement (1 reviews) ## TARS Reviews ### 1. Excellent Experience and Support to date **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about TARS?** The level of support, the direct replies, the quick turnaround and accessibility. Rwitam is amazing! **What do you dislike about TARS?** More forums to see new builds and get inspiration, show and tells and more thought leadership around what we could be doing **What problems is TARS solving and how is that benefiting you?** Helping potential buyers connect with our offering and simple and effective way ### 2. A very good NLP chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael O. | Data Scientist **Reviewed Date:** January 04, 2022 **What do you like best about TARS?** The gambit system is really well built and easy to use. Moreover, in case of difficulty with TARS, quick and efficient help is immediately provided. **What do you dislike about TARS?** I would like to have a way to loop over a gambit. **What problems is TARS solving and how is that benefiting you?** I made an NLP chatbot for my business very quickly and easily ### 3. Support is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about TARS?** The Tars team provides friendly support. **What do you dislike about TARS?** The chatbot has an old-fashioned style... **What problems is TARS solving and how is that benefiting you?** If in case of any issue related to a chatbot, the support team helps us in a short time period. ### 4. Great Conversational Marketing & Client Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mario R. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about TARS?** I appreciate their administration tools available to build conversational solutions, they are at the time capable to deliver powerful flexible solutions and simple to use. Hundreds of templates are available for anyone to speed up development of a nice useful chatbot. A special mention to their people, who are all the time willing to help. **What do you dislike about TARS?** Use to be the fact they did not have a native option to derive flow to a human agent, but it has changed now with their integration with Zendesk. I would say they need to continue developing their platform to provide other channels besides web and WA, and also rethink their game on WA in order to be more competitive. **Recommendations to others considering TARS:** At the moment TARS excels in web based chatbots, and as extension in chatbots for WA channel. Their team is always willing to help and support, their platform is very easy to use and they have a lot of templates and implementation examples that anyone can use to start their own chatbot. Check out their youtube database, is very useful as well as their knowledge database, easy to understand and use. **What problems is TARS solving and how is that benefiting you?** I am at my first project but with some opportunities in the pipeline, for now the subject is automation of client support in WhatsApp. Direct support from a TARS representative as well as tons of examples and templates has really helped. I am using it also for my own promotion and lead capture, and in fact all opportunities I have now are product of this. ### 5. Great chatbots and excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Karim M. | Product Manager LATAM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about TARS?** Customer Support and new features develoment **What do you dislike about TARS?** The UI and UX is not as good as i would expect, constructing chatbot flows in the platform is not comfortable **What problems is TARS solving and how is that benefiting you?** Whatsapp and website chatbots for our clients ### 6. Product fine but Service great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about TARS?** Your people and your service and Turn around time **What do you dislike about TARS?** The product is difficult and certain functions does not fulfill **What problems is TARS solving and how is that benefiting you?** Lead nurturing and increased conversion potential ### 7. All at Tars, especially Akshiti were friendly, helpful and had good ideas to improve our chatbot. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about TARS?** That Tars was trying to understand how they could best help us best. **What do you dislike about TARS?** I have nothing to complain about. Only the connection with zoom was bad sometimes. But I am not sure if that's something on our side or on theirs. **What problems is TARS solving and how is that benefiting you?** We implemented a chat bot on our website. So we do prefilter what our clients need instead that the clients that unfiltered emails to an email inbox. ### 8. Very intuitive platform and a stellar customer success team! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel W. | Content writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about TARS?** The TARS platform is easy enough to get the hang of, but feature-rich enough to make you stay. The TARS customer success team was very accommodating. I ran into an issue (which was not platform-related and entirely due to my incompetence), but customer success manager Rwitam went above and beyond to help with a fix. **What do you dislike about TARS?** There's nothing that I particularly dislike about TARS. **Recommendations to others considering TARS:** Give it a try! **What problems is TARS solving and how is that benefiting you?** Using conversational marketing and customer support. ### 9. Innovative and well designed chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TARS?** - Well designed chatbot application - Highly customizable (you can literally create your branching logics however you want) - Innovative company (it even integrates seamlessly with WhatsApp!) - Excellent customer service. They will help you ensure that your chatbot works properly. I once had an issue passing certain values from a particular bot to our CRM, and I was completely stuck. Their technical support team tried really hard to help, and they were able to make it work. To fully take advantage of it, you should test and experiment with different versions of your chatbot. That's when you'll start to see improvement in your conversion rate. **What do you dislike about TARS?** I haven't experienced any downsides so far. **What problems is TARS solving and how is that benefiting you?** - Improved conversion rate - TARS is one of the few chatbot applications that actually integrates well with our CRM ### 10. Great tool for user experience and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about TARS?** The interfaces are very user-friendly. The team has been very responsive to our questions and in addition to teaching us how to use the platform, they've done much of the buildout of the first phase of queries themselves. This has been very helpful! **What do you dislike about TARS?** Requires a lot of manual entry and there is definitely a learning curve when it comes to programming. **What problems is TARS solving and how is that benefiting you?** This product has helped us quickly direct our users to frequently asked/answered questions and resources to minimize their search time and has helped us free up customer service staff for higher-order interactions. ### 11. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Mike K. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about TARS?** The TARS team is very responsive and pleasant to work with. They actively recommend ways to improve performance and utilize the platform in additional way. The chatbot builder UI is simple to use and the chatbots themselves are easy to launch and modify. **What do you dislike about TARS?** Depending on your objectives and how you implement the chatbot, tracking can be a little tricky. The platform is intended for lead generation and sales conversions, so when you use it for things like just directing visitors to an informational page, the measurement of success requires a little creativity. **What problems is TARS solving and how is that benefiting you?** Our company utilizes a live chat platform to assist customers in real time during business hours. Our most effective use of the TARS chatbot has been supplementing live chat with an "off hours" chatbot when our team is unavailable. This enables users to have some questions answered immediately, and gives them the option to send questions directly to our sales team. ### 12. TARS has raised the bar and surpassed our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Ian L. | Strategy lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about TARS?** Aside from the amazing chatbot experience, TARS has helped us in every step of the way through onboarding to delivering our campaigns. The success of our communication relies on the speed at which you can solve issues with the TARS team and the availability even with the timezone difference. By far one of the best services we have received and worth every bit. **What do you dislike about TARS?** So far, we have not had any problems with the platform. The chatbot fulfills our necessities. **What problems is TARS solving and how is that benefiting you?** We use TARS mainly for their Whatsapp chatbots. TARS enables us to have a proactive communication with our customers and allows for various ways of customization. ### 13. has allowed me to increase the percentage of sales made **Rating:** 3.5/5.0 stars **Reviewed by:** Jimmy K. | senior software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about TARS?** Its ease of use is quite impressive, the fact that it allows me to easily configure the bot so that it can be used immediately is also quite impressive, not to mention the fact that it allows us to improve our customer service from In a much simpler and immediate way, the fact that it allows me to easily customize the chat is something that is very helpful to me to adapt it according to the personality of my brand, the fact that I have a very robust and complete documentation is something that It is of great help to us to solve any problem that could arise, and it was even of great support to us to learn to use the application in its principles. **What do you dislike about TARS?** Despite having integrations with Google applications, the synchronization with the Google calendar presents some problems, so this functionality of the application does not work perfectly. **What problems is TARS solving and how is that benefiting you?** It has allowed me to create a new channel of communication and attention to my clients in a quite simple and simple way by allowing me to generate a 100% practical and functional service channel to clarify doubts and assistance in a much more efficient, fast and practical way, This has allowed me to increase the percentage of sales made, so I can respond and attend quickly and practically to any questions or problems that may arise, not to mention the fact that we can respond quickly and immediately to any requirement or doubt that our clients may have, not to mention the fact that thanks to artificial intelligence our bot may be able to fully attend to all the requirements requested by the user in a much faster, more practical and immediate way. ### 14. The Chabot surpassed all my expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Willis D. | Deputy Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about TARS?** Product is very intuitive to use and I have no complaints about the price. **What do you dislike about TARS?** The reporting could be better. Date/times are in wrong time zone but they are working to correct this. **Recommendations to others considering TARS:** If your looking for a chatbot then I recommend this. It is easy to use right out of the box, but there is also a lot of depth to it. Don't assume it won't do something you need - ask, the support is great to work with. **What problems is TARS solving and how is that benefiting you?** Our calls and emails were incontrollable, and this chatbot was able to help lower that volume by a very noticeable amount. ### 15. Great Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Steve W. | Helping You Grow Your Law Firm by Positioning You as the Clear Choice Over Your Competitors, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about TARS?** It's really easy to use and customer service is great. **What do you dislike about TARS?** Not much I would say I don't like about it, at the moment. **Recommendations to others considering TARS:** Contact support if you need help. **What problems is TARS solving and how is that benefiting you?** Online chat and conversions ### 16. Excellent Chatbot Builders with Amazing Customer Success Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ojaswini K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2020 **What do you like best about TARS?** The design and user-friendly nature of the product are outstanding. The user interface is very convenient and is proving quite beneficial for our business with a great Customer Success team as well. The best part is the ease of building a chatbot and getting it deployed within no time. The Customer Success team helps in monitoring the chatbot and provides valuable insights to optimize the chatbot flow over a period of time to generate better results. **What do you dislike about TARS?** Currently, I cannot think of anything that's there to dislike with TARS! **Recommendations to others considering TARS:** If you're looking to generate quality leads by engaging the users via Chatbot, TARS is the best platform out there in the market. Give it a try and you'll see the results in no time. **What problems is TARS solving and how is that benefiting you?** Our purpose was to enable an AI-powered ChatBot for our business website. We have been able to satisfy our patients requests easily at the comfort of single clicks. The quality of leads generated through chatbots is great compared to the traditional forms we used earlier. ### 17. Incredibly easy to get started **Rating:** 5.0/5.0 stars **Reviewed by:** Navin N. | Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2018 **What do you like best about TARS?** The speed to get a fully functional BOT is less than 20 minutes. That is incredible speed. **What do you dislike about TARS?** The fact that I don't have a manual or a book to tell a newcomer how to get on board and do this. It is learning by experience. And some people need manuals too. It's not an either or. But needs both. Also, we use BOTs for quantitative research. And many survey type actions are not possible like Rank order. Limiting the number of choices on a multiple choice etc. I think BOTS are critical for survey design. Much better than questionnaires. So in future feature choices, do look at what a Qualtrics kind of firm offers. I'd much rather have a chatbot than something else. Maybe plugins I don't know. But there is an opportunity here for you guys. **Recommendations to others considering TARS:** If you are looking for better sales, customer inquiry etc. You don't need to go any further. Especially if you don't know how to program. **What problems is TARS solving and how is that benefiting you?** Getting people to chat instead of taking boring surveys. I think our completion rates have been amazing. ### 18. A ubiquitous chatbot to never miss a chance in reaching out to your patrons **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about TARS?** Chatbots have helped us in reaching out to our patrons beyond the realms of the traditional forms. We were dependent on a traditional form-based approach for lead collection and conversion. With the introduction of the TARS chatbot, we are not capable of collecting leads, not just from the form page (like in the past) but in each and every page of our website, thanks to the dynamic chatbots of TARS. With the help of these, we are collecting leads from pages that we considered had no economic edge until the introduction of these chatbots. The staff too is ever ready to help out with any concerns you may face and will constantly keep a tab on the performance of the chatbots. All-in-all, I believe that the investment made on the chatbots was well worth it and we are happy with what we got. **What do you dislike about TARS?** There isn’t much that we dislike about TARS. Although a suggestion would be that TARS could have a more customer-centric approach in counting when a ‘conversion’ is complete. As sometimes, bot-engagement can be construed as conversion due to a standard approach. **What problems is TARS solving and how is that benefiting you?** With the help of these chatbots, we are collecting leads from pages that we considered had no economic edge until the introduction of these chatbots. The staff too is ever ready to help out with any concerns you may face and will constantly keep a tab on the performance of the chatbots. All-in-all, I believe that the investment made on the chatbots was well worth it and we are happy with what we got. ### 19. Excellent Platform for building Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about TARS?** Excellent Platform for building Chatbots. Super easy platform. Best part is its Customer Success Team. They are always there to help. Kudos to the to entire team. Great example of various industry bots showcased on the site. Would require more context based documentations and flows. They have taken suggestion our suggestion and building on it regularly. This is great!. Listening to customer is a sign of a good company. This will make it more accessible and easy to use for all. Product is still growing with addition of features on ongoing basis. **What do you dislike about TARS?** No Dislikes at the moment. All seems OK. But **Recommendations to others considering TARS:** Compare not just the features but Customer Service during creation of bots. We are not experts and need a helping hand to get the work done faster. This can only be done with help of product team support. **What problems is TARS solving and how is that benefiting you?** We have addressed a B2B use case for our customer, where store-in-store salesman need to place orders to central warehouse for delivery and providing customer live tracking of orders connecting to an existing ERP of a customer. We achieved this less than 30 days with help of customer success team. ### 20. Amazing and unique design. Easy to use interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about TARS?** The simple user interface makes it easy for anyone to just start creating their very own chatbot. Also, their video tutorials on how to do practically anything and everything to make your chatbot standout are really an amazing resource. **What do you dislike about TARS?** Nothing comes to mind! I find the application very easy to use and their support service is outstanding. **What problems is TARS solving and how is that benefiting you?** We are able to lighten our call center volume and are able to field FAQ right on our website. With TARS Chatbot we have able to gather what questions users are wanting to know more about and make our site/chatbot cater more to those FAQs. ### 21. TARS - Amazing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about TARS?** It's very user friendly compared to other type of platforms. Also, my experience as a customer couldn't have been better. They are always trying to be helpful. I used it as a resource to reach potential customers and validate the idea of my startup - Cubit- and the responses have been amazing. **What do you dislike about TARS?** I do not have any complains about the platform **Recommendations to others considering TARS:** Go for it without a doubt **What problems is TARS solving and how is that benefiting you?** I am trying to reach customers within a particular age range. I used it as a game, so children can make a Quiz in a fun way. It is helpful to build some familiar responses to children in different latitudes - you can customize it as much as you want. ### 22. Advanced integration, easy to use, very customizable. Fantastic team! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel R. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about TARS?** This chatbot does everything from AI integration to complete customizing and is excellent for lead conversion in most industries. I think the preformatted templates are an excellent boost to get started quickly. The team is also excellent. Reddy and Levi are very responsive and helpful with any questions. **What do you dislike about TARS?** There is nothing I dislike, other than not having enough time **What problems is TARS solving and how is that benefiting you?** We use the BOTS in various of our brands from AI to lead generation ### 23. Easy team to work with, helpful, and they know what they're doing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about TARS?** TARS has a helpful team of professionals and the tool is effective **What do you dislike about TARS?** Chatbot could be a little more customizable (background opacity slider) **What problems is TARS solving and how is that benefiting you?** 24 hour customer service ### 24. Best customer service, development and user support **Rating:** 5.0/5.0 stars **Reviewed by:** Dwayne S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about TARS?** TARS staff is responsive and friendly and follows thru on what they say they are going to do. It is pleasant surprise to receive emails from TARS developers demonstrating that they have been working on my projects in between contact and without prompting from me. Great partners. **What do you dislike about TARS?** They are not local enough me for to take them out for coffee or a drink to show my appreciation. Amazing team at TARS. **What problems is TARS solving and how is that benefiting you?** Integrating chatbot into my project, website, Developing a chatbot for my unique project application. ### 25. Top notch customer service experience **Rating:** 5.0/5.0 stars **Reviewed by:** Akash D. | Unit Manager (Insurance Services), Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2020 **What do you like best about TARS?** It has been a great experience to be associated with TARS. The team here connects really well with their customers and ensures a dedicated service in case a need arises. The team goes extra mile in keeping their customers happy and satisfied with their offerings. Through their regularly conducted webinars and sessions they ensure their newly launched and future innovations as well are communicated to their customer. Wishing them the best of success ahead as well! **What do you dislike about TARS?** As far as my experience goes it was good **Recommendations to others considering TARS:** Go for it. You won't be disappointed. **What problems is TARS solving and how is that benefiting you?** Ability to quickly pitch our new products to customers through their Bots. The platform is very user friendly. ### 26. Helpful Experts **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria K. | Web Developer & Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about TARS?** TARS has a blog and a Youtube channel with many useful tutorials, tips, links, and documentation. They are very responsive to requests for support and follow-up. They are very knowledgable in their field and understood our requirements without me having to explain every little process. **What do you dislike about TARS?** Integrations could be better, but TARS appears to be steadily releasing updates and improvements to this. **Recommendations to others considering TARS:** Subscribe to their Youtube. **What problems is TARS solving and how is that benefiting you?** I want to automate repetitive tasks such as lead sorting, qualifying, and answering FAQs. My organization has many different services, with overlapping features, all with complex beurocratic processes surrounding them. We have just deployed the chatbot and are expecting to improve our customer service, increase qualified leads, and shorten our onboarding process. ### 27. Great tool to prototype user flows **Rating:** 5.0/5.0 stars **Reviewed by:** Mathias L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about TARS?** The easy and quick way of creating a working prototype as well as the easy adjustment. Integration of services via API or HTML. Easy hosting on an external platform via HTML snippet. **What do you dislike about TARS?** Lack of subscription model taylored for smaller (educationial) projects (e.g. prototyping without extended customer interaction) **Recommendations to others considering TARS:** Fully recommend using TARS! **What problems is TARS solving and how is that benefiting you?** Protoyping of an user flow for a booking routine. Easy and quick adjustment of the userflow based on the conducted surveys/interviews. ### 28. Tars really does a awesome job **Rating:** 5.0/5.0 stars **Reviewed by:** Mercy G. | Senior Digital Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about TARS?** Tars really do an awesome job, there is no limit to the number of chatbot conversations. Tars have really helped in building a really effective conversational chatbot. The team here are the main assets who really help at every stage of integrations. I recommend it completely, **What do you dislike about TARS?** Whatsapp chatbot can be a little better. Need Updates for Whatsapp conversation **What problems is TARS solving and how is that benefiting you?** Tars helped in having more conversational chat with our clients. ### 29. Easy & Fruitful **Rating:** 5.0/5.0 stars **Reviewed by:** Parag B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about TARS?** Building chatbots using TARS platform is super easy. One will not need any technical background to build a chatbot. I was able to build a full-fledged chatbot in few mins. The best part about TARS is Customer Success. They have a dedicated CSM who constantly monitors the chatbots and come up with new ideas to optimise the chatbot flow and also helps in identifying new use cases. Kudos to the entire team at TARS, who always strive to provide excellence to their customers. **What do you dislike about TARS?** I do not have any complaints about the product or service. Probably adding more native integrations would be amazing. **Recommendations to others considering TARS:** Go for it. Worth a try. **What problems is TARS solving and how is that benefiting you?** We are able to build chatbots for our clients and help them generate more leads compared to the traditional lead generation forms. ### 30. Intuitive & Easy for Non profits! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about TARS?** It is very easy to build and customise for anyone without any technical background. The resources section with videos, webinars and help docs are really a great treasure house. **What do you dislike about TARS?** Currently! I have nothing to dislike..:) **What problems is TARS solving and how is that benefiting you?** We have used the chatbot to get daily reports from the teachers for one of our scale programs. We were on the look out for a solution where the submission of reports happens in few clicks and is conversational. In addition, we have used this to get feedback about our program from the stakeholders. TARS chatbot has been really been a perfect combo of a great user experience along with an easy to build and deploy options for non profits like us. ### 31. Intuitive, Easy and Customer Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Raiiv B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about TARS?** It’s simple to use and customer friendly. The ability to quickly change flows at the backend and chose how you want to customise are great features **What do you dislike about TARS?** None at the moment- all seems to be working well. **Recommendations to others considering TARS:** Go for it- it’s a great product at the right price! **What problems is TARS solving and how is that benefiting you?** Sales support to handle basic questions around our space, price plans, review of facilities including photo gallery ..with an aim of translating customers going to chat and becoming leads for customers conversions ### 32. Easiest DIY bot out there, **Rating:** 4.5/5.0 stars **Reviewed by:** Apurv S. | Campaign Manager & Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about TARS?** GUI is good , easy to use flow based design, surprisingly has almost all the features , data tracking is easy and good , swift API configuration available, you can load and customize almost any element Stable backend as well, no data loss **What do you dislike about TARS?** Initially takes about a day or two to figure out everything, to get upto speed, also could have keyboard shortcuts in the control pannel, voice mode could improve **What problems is TARS solving and how is that benefiting you?** We are sourcing loans from sms campaigns and tars is a suitable landing page with max customisation as per product needs ### 33. Great customer service and very easy to use Bot Builder. Highly recommendable **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh A. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about TARS?** Easy to use interface and responsive implementation team. **What do you dislike about TARS?** Nothing found of dislike as of now. its easy to use **What problems is TARS solving and how is that benefiting you?** Repetitive FAQs are easily handled without human intervention. ### 34. Awesome Experience with TARS **Rating:** 5.0/5.0 stars **Reviewed by:** Ajit Ku D. | Country Head-Business & Alliances, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2020 **What do you like best about TARS?** The builder is the best part of the platform! You can create chatbots within minutes with the help of the easy DIY platform **What do you dislike about TARS?** There can be more widget options......... **Recommendations to others considering TARS:** In case you’re generating leads via PPC campaigns, then I would recommend you to use TARS. It can be quite easily integrated with any CRM as well. You can use your own script for the conversation. **What problems is TARS solving and how is that benefiting you?** We are using TARS chatbots to help our customers (mainly in the education space) generate more leads ### 35. Extremely professional with an excellent support system for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about TARS?** Suggesting and finding solutions that suit you need rather than a cut paste offer. **What do you dislike about TARS?** The watermark on the chat bot and ui seems a bit limited, we should explore more to make the chat bot feel more like a messenger. **What problems is TARS solving and how is that benefiting you?** With tars vie mostly attempted at improving product discovery and lead capturing. They have worked fairly well. However if Tars were to introduce some basic AI into the bots I have used I believe they could work even better than showing menu options to the customer. ### 36. Excellent Chatbot and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about TARS?** Chatbot has all the features we required unlike others and the support we got setting it up was super fast and first class. **What do you dislike about TARS?** The price is high compared to others. But it has features we needed. **What problems is TARS solving and how is that benefiting you?** Using chatbot for automatic quotes for our clients. ### 37. One of the best chatbot platforms I have seen till date! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about TARS?** The chatbot frontend is the same for almost every other provider but TARS stands out in terms of the power it gives you to make complex chatbot with integrations. The bot maker dashboard with drag and drop functionality is really awesome and you don’t need to be tech savvy to build a chatbot. Kudos to the maker! **What do you dislike about TARS?** I don’t dislike anything but there should be options of changing the UI elements: font-style, widget size etc. **What problems is TARS solving and how is that benefiting you?** It is really easy to collect data and send it to a system using the chatbot. We are getting good numbers as compared to the forms which we were using earlier. Due to the intuitive UI, it makes the experience very engaging for the end users. ### 38. Flexible & Effective Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about TARS?** Most important aspects of Tars is the flexibility to effectively change chatbot flow on the go and this can be done via easy to use GUI **What do you dislike about TARS?** Payment Processing option as a module should be available to use Tars chatbot for last mile transactions with payment confirmation via the payment processing module **What problems is TARS solving and how is that benefiting you?** Changing Marketing Landscape requires changes in marketing communication and product info communication. Tars is helping us effectively change our product proportions on the go basis varied customer interactions. ### 39. Excellent predisposition accompanying a product in early stage that evolves rapidly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about TARS?** Service and willingness of the entire Tars team **What do you dislike about TARS?** bugs or technical problems that may arise **What problems is TARS solving and how is that benefiting you?** Contact candidates for new jobs in Latin America ### 40. A powerful tool to automate business processes **Rating:** 4.5/5.0 stars **Reviewed by:** Shambhu P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about TARS?** This is a really interesting platform in terms of UI and functionality. The maker dashboard and ease of integrating with any platform using APIs make it stand out from other chatbot platforms. One can create complex automation engines using TARS and above that, they are constantly coming up with New and Exciting Updates almost every other week! **What do you dislike about TARS?** Nothing yet, but there can be improvements in the analytics section **What problems is TARS solving and how is that benefiting you?** We are using it to collect details of our potential buyers and automatically feeding it to the CRM. We are also using it as a front-end of our ERP software to manage employees. This has helped us automate a lot of processes. ### 41. Best chatbot developers and very good support **Rating:** 5.0/5.0 stars **Reviewed by:** Pravin P. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about TARS?** TARS chatbots are very user friendly to build and use. Simple way of user journey & data management **What do you dislike about TARS?** There is nothing to dislike in tars platform **Recommendations to others considering TARS:** If you are looking for chatbot and related services, trust me you will get what you need from tars platform... **What problems is TARS solving and how is that benefiting you?** We are driving sales through Tars and compare to other platform and medium so far the best performing platform ### 42. Excellent Chat Bot **Rating:** 5.0/5.0 stars **Reviewed by:** shubham K. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about TARS?** The Speed of the chat of us very fast while interaction. **What do you dislike about TARS?** Till now i have not disliked anything, everything is fine. **What problems is TARS solving and how is that benefiting you?** Nurturing leads ### 43. Great platform to convert cold visitors into potential leads by Educating with Q&A. **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2020 **What do you like best about TARS?** I have been HelloTars user for couple of years, and the team is really good at what they do. I was part of the product since the inception. I love how they shifted from chatbot assistance to chatbot for lead gen and even more. The team is totally doing great job in integration of cool stuff with ad platforms, CRM and more. **What do you dislike about TARS?** This isn't a deal breaker, but webPerf enthusiast. I check the speed performance of each tool to make the max out of traffic. Tars has Singapore AWS data center for their platform, I wish they can distribute the code all over the globe to speed up even more. Wish we can lazy load some marketing scripts to avoid the too many requests at the start of the chatbot. **What problems is TARS solving and how is that benefiting you?** Lead generation for the website as well as my personal brand too. I planning to use the tars chatbot on visiting cards, where I can qualify them and then setup an appointment. And other interesting use case is, educating the cold visitors what the services are offered, and how they can help. All this possible by asking couple of questions.. and the entire flow get personalised in later marketing phases. ### 44. Their support who is already there to help whenever you required. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about TARS?** An awesome product with a supporting team. The success team is always focused on helping you to get onboarded with the platform rather than selling-features. Really proactive team who make effort in understanding your business and give constant inputs on using the product efficiently. Very easy to learn builder with a large number of chatbot templates which you can use. **What do you dislike about TARS?** There is nothing which I don't like yet. **What problems is TARS solving and how is that benefiting you?** TARS helped us create really engaging chatbots. Multilingual feature helps you reach out to every kind of audience. ### 45. Great working with the team **Rating:** 5.0/5.0 stars **Reviewed by:** Manash K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2020 **What do you like best about TARS?** Seamless integration. Best support...... **What do you dislike about TARS?** Personally i don’t find any. But i think there some filter thing need to be added on admin view report panel **Recommendations to others considering TARS:** Just have it implemented for a month then see the results. **What problems is TARS solving and how is that benefiting you?** Basically we are trying to max to max customer to land to our consultation page. So we need tars to solve our conversion rate and it seems to be working. ### 46. Had a bot up and running on my website in a couple of hours **Rating:** 5.0/5.0 stars **Reviewed by:** Urooj K. | User Experience Writer (UX), Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about TARS?** Love the ease with which you can set up the bot. It's a simple, no-code, drag and drop product. Great for marketers who want to experiment with bots without having to wait on dev teams. **What do you dislike about TARS?** On the whole, it's a great product. I'd love to have the ability to personalize the bot more to each respondent. Maybe a feature along those lines already exists. I'll need to explore more. **What problems is TARS solving and how is that benefiting you?** I'm using it on my website (www.prouxwriter.com) to showcase my UX writing skills and drive leads. ### 47. survey tars **Rating:** 4.0/5.0 stars **Reviewed by:** johan w. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about TARS?** easy to use interface, nice look 'n feel **What do you dislike about TARS?** The possibility to personalize more the chatbox. For example if you state your name, that it would personally adress the questions to the user **Recommendations to others considering TARS:** Very ease of use, fast results **What problems is TARS solving and how is that benefiting you?** We have been using the chatbox to identifiy quantitative testing for personas. Very usefull ### 48. Tars is easy to use and provides excellent results. **Rating:** 4.5/5.0 stars **Reviewed by:** Natasha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about TARS?** Easy to use and manage. The integration with Google Sheets is great. Help us to keep all the data organized. **What do you dislike about TARS?** Since we use different chatbots and make changes all the time, it would be nice if you could disable the chatbots and keep active the ones in use. **What problems is TARS solving and how is that benefiting you?** TARS has helped us in to accelerate the recruitment process by providing candidates an easier way to apply to vacancies while asking precise questions related to requirements. ### 49. Seamless integration, experienced setup and user interface driven. **Rating:** 4.0/5.0 stars **Reviewed by:** sumit r. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2020 **What do you like best about TARS?** Always open to execute changes. Quick turn around time. Proactive in communicating the updates. Technically experienced. Full time Help/support. Calls/discussions to help and guide us on the procedure/process. **What do you dislike about TARS?** -Onboarding/training of TARS account/settings could have been done simultaneously while being setup. Since unaware of the TARS technical effort on the changes, many at times felt we did not get timely updates from you. -Once the bot is live, would be extremely helpful to walk us through the strategies that can be planned from the user data that chatbot collects. Since you have abundant client experience, and already aware of what others have done with their data. -Rather than we composing the questions list to you, it would be great if you can give us organization level inputs/responses which a user would be delighted to interact to in a certain website. **What problems is TARS solving and how is that benefiting you?** -TARS chatbot data shows what type of users we can re-target. -The location where the users have shown interest. -Any responses related to website issues can be handled, as client CRM integration is in place and unique user data is collected for processing. -Wide range of user queries being collected, which gives abundant knowledge on the areas where business can be focused/diverted. ### 50. TARS: Fantastic Bots and excellent Customer Support!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo G. | Analista de Business Intelligence (por Concurso Público), Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2020 **What do you like best about TARS?** We started using TARS a couple years ago, we have used the integration with Google Analytics, Facebook pixel (for ads) and Zapier to send the leads to Google Drive datasheets. Zapier Integration open a lot of possibilities !! You can create a fully functional bot in less than 10 minutes!! Bots have increased the conversions in our website in comparision with landing pages!! Because People feel more comfortable when send us their data in a chatbot than in an ordinary form!! The support of all the team is Great and fast! Rwitam (success manager) is always ready to help you and he is very proactive! We definitely recommend TARS! **What do you dislike about TARS?** There are nothing found. I like TARS platform. **Recommendations to others considering TARS:** The support of all the team is Great and fast **What problems is TARS solving and how is that benefiting you?** We was trying to increase our conversion rates for lead gen campaigns. We accomplish this with TARS, people feel more comfortable with bots! ## TARS Discussions - [How soon can we expect AI Bot from Tars?](https://www.g2.com/discussions/25230-how-soon-can-we-expect-ai-bot-from-tars) - 1 comment, 1 upvote - [How to integrate TARs with CRM platform like Salesforce?](https://www.g2.com/discussions/16230-how-to-integrate-tars-with-crm-platform-like-salesforce) - 2 comments, 1 upvote - [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment - [View TARS pricing details and edition comparison](https://www.g2.com/products/tars/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+18%3A23%3A46+-0500&secure%5Bsession_id%5D=28904064-fb5f-4037-ae27-20b70f26ebcd&secure%5Btoken%5D=6c960d283576088f5ed131672858aa89c4cc76455a9368acb7c62c9556f7a862&format=llm_user) ## TARS Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Generative AI** - AI Text Generation - AI Text Summarization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TARS Alternatives - [Landbot](https://www.g2.com/products/landbot/reviews) - 4.7/5.0 (306 reviews) - [Verloop.io](https://www.g2.com/products/verloop-io/reviews) - 4.7/5.0 (226 reviews) - [Chatfuel](https://www.g2.com/products/chatfuel/reviews) - 4.4/5.0 (43 reviews)