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Talkie.ai Reviews & Product Details

Łukasz T.
ŁT
Chief Customer Experience Officer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Talkie.ai?

EVERYTHING! From the design, implementation, testing, and development of VoiceBOT with the Talkie.ai team, to the actual use of the platform, which is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

The level of analysis and reporting in the platform - no less the Talki.ai team is working to develop this area. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

We used the Talkie.ai platform to handle status calls on our hotlines. As a result, we have achieved:

- standardize communication about the stages of the service;

- transfer approximately 70% of the CS team's status calls from to VoiceBOT, allowing our CS team to deal with more complex questions from our customers. Review collected by and hosted on G2.com.

Talkie.ai Overview

What is Talkie.ai?

Never miss a patient call again with healthcare service voicebots from Talkie.ai Medical voice assistants from Talkie.ai are pre-trained with advanced conversational AI to handle a wide range of common clinical and administrative call-based tasks. Enhance and automate your patient contact center services with convenient 24/7 phone-based self-service options and instant call answering. ➡️ Reduce healthcare call center costs by up to 60% ➡️ Human-like interaction with intelligent contextual call routing ➡️ Reduce staff burnout and time pressures on clinic staff Talkie.ai also provides custom contact center voice automation solutions for other industries including logistics, hospitality, security and retail.

Talkie.ai Details
Languages Supported
German, English, French, Italian, Portuguese, Spanish, Chinese (Simplified)
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Product Description

Talkie is a platform that empowers you to create and manage AI voice assistants on your own. Those AI-powered agents take care of repetitive interactions with customers, while your team handles cases that need a human touch.


Seller Details
Seller
Talkie.ai
Year Founded
2018
HQ Location
Lewes, US
Twitter
@talkieai
517 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

Janusz W.
JW
Overview Provided by:
Head of Marketing at Talkie.ai | Content strategy | SaaS marketing | Organic growth | Product marketing

Recent Talkie.ai Reviews

Łukasz T.
ŁT
Łukasz T.Mid-Market (51-1000 emp.)
5.0 out of 5
"New level of telephone customer service"
EVERYTHING! From the design, implementation, testing, and development of VoiceBOT with the Talkie.ai team, to the actual use of the platform, which...
Kamil P.
KP
Kamil P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Easy campaign call automation"
Talkie’s voicebots saved our sales team valuable time calling potential sales leads
Ewelina B.
EB
Ewelina B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Virtual Assistant of the Poznan City Hall"
Cooperation with the Talkie.ai team is at the highest level. They are primarily open to ideas and customer needs and maintain good relations wit...
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Talkie.ai Media

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9 out of 10 Total Reviews for Talkie.ai

4.9 out of 5
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9 out of 10 Total Reviews for Talkie.ai
4.9 out of 5
9 out of 10 Total Reviews for Talkie.ai
4.9 out of 5
G2 reviews are authentic and verified.
Ewelina B.
EB
Kierownik oddziału
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkie.ai?

Cooperation with the Talkie.ai team is at the highest level.

They are primarily open to ideas and customer needs and maintain good relations with clients. The company provided us with comprehensive training in the use of the new tool, and frequent meetings prepared us to update the knowledge of the bot base on our own. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

It’s impossible not to like her. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

By using this tool we are relieves the hotline employees from repetitive topics.

Our robot is emotionless, he does not get sick and not taking holidays.

It shortens the time of waiting for a connection by redirecting the client directly to the right consultant.

An additional advantage of the voicebot is providing information about the benefits payment dates. At the beginning of the voicebot implementation, we noticed that our clients reacted differently to the contact with the robot, but after some time we observed that the length of the client's conversations with the robot was significantly shortened. Review collected by and hosted on G2.com.

Robert S.
RS
COO at Wolante Investments
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Talkie.ai?

The Talkie platform is easy to use. Editing voicebot scripts is intuitive and requires no coding skills. This allows our experts to make adjustments to voicebots without the need for technical support. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

It wasn't easy at first for me to add phone numbers to my outbound campaign, so I needed to rely on their support team a little to get it done. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

After implementing Talkie, our first call resolution rate went up but the costs for this process went down. In most cases, one conversation was all that was required to achieve the results we were looking for.

Talkie's platform offers excellent integration with external software solutions. Review collected by and hosted on G2.com.

Magdalena M.
MM
Marketing & Sales Expert at Casbeg
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkie.ai?

We were able to get up and running quickly with the voicebots. The Talkie consultants helped us throughout the set up. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

Some of the UI features for managing the database weren’t clear to us at first but the Talkie support was fast and helpful. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

We were looking for ways to automate some of our call center processes so we could offer 24 hour support for our customers. Talkie’s voicebots gave us a way to offer that support without pushing our customers into another channel. Review collected by and hosted on G2.com.

Kamil P.
KP
Sales Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Talkie.ai?

Talkie’s voicebots saved our sales team valuable time calling potential sales leads Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

Not much. We had great support from the Talkie team to get started. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

Our campaigns are important but time consuming for our teams to conduct. The voicebots are able to automate much of the prequalification process and capture important information from potential sales leads for further follow up. Review collected by and hosted on G2.com.

Mateusz H.
MH
Founder & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkie.ai?

Easy to use platform. Fast set up and good integration. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

We need custom stats that aren’t on the platform dashboard. Need to import data to a 3rd party solution. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

We wanted to automate phone-based lead qualification. Review collected by and hosted on G2.com.

Alek C.
AC
CEO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkie.ai?

Can choose male or female voices. Very natural sounding. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

Had some problems importing contacts into the platform at first. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

We wanted the voicebots to boost our lead generation efforts. We’ve been able to scale the outbound campaigns by prequalifying leads with Talkie. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkie.ai?

True customer-first mindset, and ease of creating campaigns. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

Statistics panel wasn’t fit for our business needs but they were able to provide us with custom-made insights. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

Our team was able to swiftly conduct a CSAT campaign that lead us to know to which features our clients respond best. It also helped us forecast which new features are needed from the user's perspective. Review collected by and hosted on G2.com.

Tom W.
TW
Chief Revenue Officer (CRO)
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Talkie.ai?

Talkie.ai saved us loads of time and money by automating multiple repetitive and low-complexity processes. Our team can now talk to customers who are already pre-vetted and want to speak to our Accounts.

Also, thanks to their third-party integrations, Talkie.ai offers a great variety of voices to choose from that can be assigned to a voice bot, so we could pick those that we felt go with our brand identity the best. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

Not something that I dislike, but it would be great if Talkie.ai offered an out-of-box integration with meeting schedulers, such as Calendly. Such an integration, as far as I know, needs to be custom-coded Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

Talkie.ai is a great platform that supports our team in outreach process and gathering information from customers. Their voice AI solution seamlessly engages with the customers and collects the information we need. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Talkie.ai?

Talkie’s voice AI platform makes it easy to run outbound call campaigns. Review collected by and hosted on G2.com.

What do you dislike about Talkie.ai?

We needed help from their customer support to set up the integration with the campaign software for the platform. Review collected by and hosted on G2.com.

What problems is Talkie.ai solving and how is that benefiting you?

We use voice AI for outbound marketing campaigns and CS surveys. The voicebots work like our own virtual contact center. Review collected by and hosted on G2.com.