Roy Arturo E.
RE
Roy Arturo E.
"Reliable and Intuitive, but Room for More Customization"
4/5
What do you like best about Talkdesk?

I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a

Verified User in Consumer Services
CC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"All-in-One Functionality with Email and Ticket Lookup"
4/5
What do you like best about Talkdesk?

It has all in one functionality, with email and ticket look up. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Learning curve is steep. User interface needs optimization. Would like private notes on tickets Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you appreciate the all-in-one functionality of Talkdesk, including the email and ticket lookup features.

To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a

Thank you for taking the time to leave a review!

Vivek G.
VG
Vivek G.
Team lead-Managed Services
Enterprise (> 1000 emp.)
"Nice Telecalling/Conferencing tool"
3.5/5
What do you like best about Talkdesk?

Talkdesk has been pushing a lot of good updates lately. A few that stand out:

Their new AI in Copilot feels smarter and more grounded. It helps agents handle tricky issues without getting lost.

The CXA platform is getting better at automating whole workflows, not just basic chat replies.

They’ve added industry-focused clouds for travel and hospitality, which makes the automation feel more practical.

Analytics now keeps unlimited historical data, which is great for long-term trends.

Digital channels got nice upgrades like better chat formatting, real-time translation, and clearer email controls.

They’ve also expanded in India, which is a good sign for faster innovation. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Reporting and dashboards could be more flexible.

Stability can dip at busy times.

Some features feel a bit limited to customize.

Pricing gets confusing when you add AI options.

Support can be slow for complex issues. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're thrilled to hear that you find Talkdesk to be a user-friendly and efficient tool for handling calls. Thank you for your positive feedback! Please reach out to your CSM directly if there is anything we can help you with.

WR
Willem R.
IT support
Mid-Market (51-1000 emp.)
"Happy Talkdesk(er)!!!"
4.5/5
What do you like best about Talkdesk?

efficient, easy to use, and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

In our configuration it is not possible to put a call on hold to take an other call. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're thrilled to hear that you find Talkdesk efficient, easy to use, and user-friendly! We appreciate your feedback about the inability to put a call on hold in your configuration and will share this with our team for future improvements. Thank you for choosing Talkdesk for your telephone communication needs!

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Clean Design That Makes Information Easy to Find"
4/5
What do you like best about Talkdesk?

The design. It's easy to have the information. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There are some bugs sometimes about the time indication. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you find our design easy to use and that it helps you access information efficiently. Thank you for taking the time to leave a review!

Edwin Adrian S.
ES
Edwin Adrian S.
Ingeniero de Servicio
Small-Business (50 or fewer emp.)
"Perfect Interoperability and Ease of Configuration"
5/5
What do you like best about Talkdesk?

I greatly appreciate Talkdesk's interoperability with various applications, which allows me to integrate it perfectly with other systems, such as our Salesforce CRM, turning it into a crucial control center for our operations. The ability to manage the system from both an agent's and an administrator's perspective is invaluable, as it integrates these experiences and facilitates a more holistic and efficient management of the call center. Additionally, Talkdesk's ability to adapt to the growth of our system is perfect, as it adjusts to the growing and complex needs of our call center. The initial setup of Talkdesk was surprisingly quick and easy compared to Avaya, which saved me significant time and effort, allowing us to get up and running without unnecessary delays. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Initially, it is complicated to manage Talkdesk. The logic of some components, especially when working with variables or custom integrations, requires a very good understanding of Talkdesk. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're thrilled to hear that you appreciate Talkdesk's interoperability and ease of configuration, especially its integration with Salesforce CRM. We understand that managing certain components may initially be complex, and we're continuously working to improve user experience and provide better support for custom integrations.

Verified User in Consumer Services
IC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Easy Ticket Visibility and Customer Tracking in One Place"
4.5/5
What do you like best about Talkdesk?

the ability to see other tickets and keep track of customers details and calls Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

takes alot of space and needs to be fully open on desktop Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you find our ticket visibility and customer tracking features helpful. Thank you so much for taking the time to leave a review!

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Not User Friendly - many issues"
0/5
What do you like best about Talkdesk?

The softphone ability to take phone calls from your computer. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

When Talkdesk changed to Workspace, it still was never fully complete with the transition from Legacy to Workspace. It still does not have the functionality of seeing who is assigned to what number. I have to open every number record and then see who is assigned to it. There are always outages, issues with the Workspace app, and poor sound quality. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

Thank you for your honest feedback. We’re sorry to hear about your experience and the frustration caused by Workspace functionality, visibility into number assignments, and issues with outages and call quality.

We understand how critical reliability and ease of use are for your day-to-day operations, and this is not the experience we want for our customers.

We’d really appreciate the opportunity to help troubleshoot and address these issues directly. Please reach out to us at customer_marketing@talkdesk.com so we can connect you with the right team and work toward a resolution.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"well designed"
3.5/5
What do you like best about Talkdesk?

the format of the inboxes and the ease of use also the timeline of cases is great Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

the looking up of cases should have a wider range such as more than just phone number name or case yes I agree need more ways to find a case Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you find our inboxes and timeline of cases easy to use! We appreciate your feedback about the search functionality and will take it into consideration for future improvements. Thank you for taking the time to leave a review!

Ayush S.
AS
Ayush S.
Technical Support Engineer
Small-Business (50 or fewer emp.)
"Talkdesk: Call centre that actually works"
4/5
What do you like best about Talkdesk?

First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

For some features it provide limited access .When adding features it is quite expensive. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're delighted to hear that Talkdesk has been a valuable tool for customizing all details in one place, integrating with other tools and CRM, and automating IVR and call routing. Thanks for taking the time to leave a review!