CC
Cristina C.
Servicedesk agent
Mid-Market (51-1000 emp.)
"Talkdesk: intuitive and easy to use"
5/5
What do you like best about Talkdesk?

Talkdesk is a very intuitive and easy-to-use tool. It helps a lot in daily work. It allows you to make and answer calls with great ease. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

In general, the tool is very good. I have no negative elements to highlight. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

Thank you for your positive feedback! We strive to make Talkdesk a user-friendly tool that enhances daily work productivity.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Friendly, Easy-to-Use Interface with Helpful Performance Tracking Tools"
4.5/5
What do you like best about Talkdesk?

I like the interface; it’s friendly and easy to use. There are many tools to check your performance over time, including past results, which is very helpful for double-checking our work. Overall, the app works fine, with only a few minor bugs. It’s a good app. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes it takes a bit too long to connect, and the app doesn’t always show our availability status very accurately. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you find our interface friendly and easy to use, and that the performance tracking tools are helpful for you! We appreciate your feedback and will take note of these areas for improvement. Thanks for taking the time to leave a review!

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Seamless Communication and Integration with AI Assistance"
4.5/5
What do you like best about Talkdesk?

I use Talkdesk at CCG and find it an easy tool to use that's not overly complicated. I appreciate that it has many add-ons, so we don't have to use multiple platforms to complete tasks. I love the new AI notation system that integrates with Zendesk; it's extremely helpful in summarizing our calls and texts, which saves time. The initial setup was extremely easy, with training and downloading only taking a few minutes. Additionally, it makes sharing our schedules with management simpler and allows us to live text/chat with customers, so we answer their questions faster. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

It frequently needs to be updated, and sometimes has technical issues, but it is not common. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're thrilled to hear that you find Talkdesk easy to use and that it has streamlined your tasks with its add-ons and AI integration. We understand the importance of seamless communication and are glad to hear that it has benefited your team's performance. Thank you so much for taking the time to leave a review!

Jadon E.
JE
Jadon E.
Tech Service Agent
Enterprise (> 1000 emp.)
"Fast, Convenient Customer Texting That Speeds Up Communication"
5/5
What do you like best about Talkdesk?

The feature of texting people which allows me to get info back and forth between customers quicker. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Glitches on app will sometimes not allow me to take a call Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

It's great to hear that Talkdesk is helping you keep track of everyone's statuses and improving your ability to collaborate with available managers! Thank you for taking the time to leave a review!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Metrics, AI, and Macros That Empower Support"
4/5
What do you like best about Talkdesk?

Talkdesk has so many features that are helpful to our customer service department, including metrics, AI option, macros and more. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Different features can sometimes be difficult to find. The Workforce management option is a great tool but it is very time consuming and there are no easy ways to adjust for certain things without redoing everything. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

It's great to hear that Talkdesk is helping you track important data and improve your customer service. We're committed to providing valuable insights and tools for your team, and we appreciate your feedback on areas for improvement.

Brian R.
BR
Brian R.
Tech Support engineer tier II
Enterprise (> 1000 emp.)
"Great for Customer Chats ."
4/5
What do you like best about Talkdesk?

I use it mostly for chat services with customers. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Templates for chat.. it use to got to list but not you have to click extra step. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

It's great to hear that Talkdesk's chat feature is helping you easily access previous chats by date. Thanks for taking the time to leave a review!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Great Transcription, but the Layout Needs to Be More Intuitive"
3.5/5
What do you like best about Talkdesk?

I like the transcription feature. It helps catch information I may have missed from the customer. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The layout could be more intuitive. It’s hard to find what I’m looking for unless someone who already knows where everything is shows me. I feel like I should be able to navigate and find what I need on my own, without having to look it up or ask all the time. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

Thank you for your feedback and taking the time to leave a review. We're pleased to know that the transcription feature is beneficial for you. We'll definitely take your comments about the layout into account for future enhancements!

In case you have not heard, to help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a

NB
Noelle B.
Mid-Market (51-1000 emp.)
"Autonomous Inquiry Resolution with Fast Setup"
5/5
What do you like best about Talkdesk?

I like how Talkdesk can autonomously resolve common customer inquiries without needing a live agent. It handles customer conversations naturally with human-like responses and eliminates long customer wait times by automatically resolving routing requests. The setup was fast. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I think Talkdesk could improve in supporting highly complex, multi-step customer requests by implementing deeper autonomous reasoning. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you appreciate Talkdesk's ability to autonomously resolve common customer inquiries and its fast setup process. Thank you for taking the time to leave a review!

Verified User in Building Materials
AB
Verified User in Building Materials
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Improving customer support"
5/5
What do you like best about Talkdesk?

When I started working at TOTO that when I encounter talkdesk. I have work in customer service setting for year, I have never used a platform so easy to work with. With Talkdesk, you can text someone while on the phone. You get the chance to see your activities(who you talk to, or who the customer was speaking with previously) Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I don't like the fact that I can't see who left me a review after the call. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're glad to hear that you find Talkdesk easy to work with and that it helps you manage calls efficiently. We appreciate your feedback and sincerely thank you for taking the time to leave a review!

Francisco C.
FC
Francisco C.
Director Contact Center
Mid-Market (51-1000 emp.)
"Reliable application for agents"
4.5/5
What do you like best about Talkdesk?

Their reliability when using the application by the agents Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

It has a large number of reports, but they are difficult to work with since they cannot be worked on from CRMs like Dynamics and Salesforce. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk
Edit edit

We're thrilled to hear that you find Talkdesk reliable for your agents and that the call management and IVR flows meet your needs.

Thank you for sharing your feedback on working with reports from CRMs like Dynamics and Salesforce.

If you have any specific suggestions or would like to discuss this further, please feel free to reach out to our support team or your customer success contact. We appreciate your valuable input and are committed to enhancing your experience with Talkdesk.