Video Reviews
perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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It is easy to record support calls from customer by using Talkdesk. The sound quality is high which help to hear and understand the conversation better. Combining customer online and offline eperience is easy to implemented and we have an excellent outcome from it. Review collected by and hosted on G2.com.
I have no bad experience with Talkdesk. We manage to improve and better govern our customer support experience after integrate this platform with our business. Review collected by and hosted on G2.com.
What i like the most fromTalkdesk is that is cloud based and that allows for easy deploymentand scalability, reducing the extenisve on-premises infrastructure and maintanance. Review collected by and hosted on G2.com.
What I dislike is the pricing, some collegues may find Talkdeskpricing structure to be on the higher side compared to the other contact center solutions, especially for small business with a limited budget. Review collected by and hosted on G2.com.
Como en el rol de mi equipo se usa diariamente, como TL puedo realizar integracion con nuestro crm, se puede realizar el seguimiento facilmente de las llamadas realizadas por cada agente e incluso revisar su tiempo al aire, poder escuhar posteriormente la grabacion de las llamadas para efectos de auditoria. Review collected by and hosted on G2.com.
Que en este momento no puedo conectarme a la llamada en vivo. Review collected by and hosted on G2.com.
Talkdesk has a features that is suitable for automating all of our customer support needs. It has make it easy to install and deploy this platform with our business system and tracking all activity within the customer support platform. Review collected by and hosted on G2.com.
Nothing to dislike about Talkdesk. We had great support from the developer team in installing and integrate software that we use for our daily tasks. Review collected by and hosted on G2.com.
Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy. Review collected by and hosted on G2.com.
No dislike with this awesome platform. We have use TalkDesk daily for over two years and has nothing but satisfaction with their service and excellency. Review collected by and hosted on G2.com.
I love the customer support provided by Talkdesk. You will actually get connected with a live person who will look into your issue or question and provide support right away. Review collected by and hosted on G2.com.
One downside about Talkdesk is the AI Model for call transcription - it seems to provide the wrong Language & poor results. Review collected by and hosted on G2.com.
Easy and fast installation into our system is what make Talkdesk is likeable. Every contact center problem is able to be solved by this platform using its numerous integration option. The self-service AI channel help customer find information 24/7 using the live chat bot. Review collected by and hosted on G2.com.
I have no dislike about Talkdesk. Easy and fun to use daily. We have improve customer satisfaction in our customer support service after using this platform. Review collected by and hosted on G2.com.
Talkdesk is easy to operate and implement because they has a good call center features that is helping our agent to access the data and information they need quickly. Accurate information that we recall from plaform like Shopify can be access using the Integration connector. Review collected by and hosted on G2.com.
I have no dislike regarding Talkdesk. We manage to get all we want from this platform and has using it as our daily customer sevice manager. Review collected by and hosted on G2.com.
I like that Talkdesk has make our customer support service easy to operate with its modern features. The appconnect tools that integarate software like Slack make the data synchronization effective and easy to implement. Daily usage has no issue with Talkdesk. Review collected by and hosted on G2.com.
Talkdesk has helped solving issues with our customer contact center problem. We have no dislike with this platform and satisfied with the outcome. Review collected by and hosted on G2.com.
