Video Reviews
perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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Amazed with talkdesk possibilities for my team, right after the deployment had discovered a lot of new features wich were not even mentioned in the business case! It's the most user friendly contact center software i ever used both in agent and management team view. Review collected by and hosted on G2.com.
I was expecting multichannel for RRSS integration and a most powerfull tool when it comes to Outbound functions. It's also expensive and should have different pricing for different markets around the globe. Review collected by and hosted on G2.com.
The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues. Review collected by and hosted on G2.com.
The WFM product isn't my favorite, but it gets the job done. Review collected by and hosted on G2.com.
allows viewing information in real-time, and it is very easy to handle. Review collected by and hosted on G2.com.
It requires a very high internet connection. You have to pay so that an international number does not appear to the doctors when they are called. Review collected by and hosted on G2.com.
Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue. Review collected by and hosted on G2.com.
I have no experience with any problem and bug that make me dislike Talkdesk. Some loading issues has happen, but it is not a major problem for us. Review collected by and hosted on G2.com.
Talkdesk can combines all the support comminication channel into one management, which has make it easy for customer to connect and reach us. Integration with Slack help to simply communication between agents and peers into solving customer issues. Overall, Talkdesk is easy to operate and to installed. Review collected by and hosted on G2.com.
Nothing to dislike about Talkdesk. We have some issues on the first experience, but the community and documentation helps us navigating the problems. Review collected by and hosted on G2.com.
The team have been great understanding our needs, lot's off opportunity for improvement Review collected by and hosted on G2.com.
It's hard moving to the next level up, quite expensive and needs customisation. The team have been great at showing us what it can do Review collected by and hosted on G2.com.
Talkdesk enable us to achieve our objective in customer support. We want an advance tools but simple enough to operate by our employees and agents. We also connect the platform with Zendesk to manage all the support tickets . Fast installation process is what make Talkdesk the leading software for it niche. Review collected by and hosted on G2.com.
Nothing is least helpful in here. We have tried all the tools and features. Everything has working perfectly and returning the maxium result for us. Review collected by and hosted on G2.com.
Talkdesk is an easy call center application that has all what we need for managing customer service. The automatic call distributor help user to be able to connect with our agent quickly. Integration with Zendesk alllow us to manage digital support ticket and the process to implement it is easy. Review collected by and hosted on G2.com.
There is not least helpful subject with Talkdesk. All tools has it own importance to make our call center easy for daily use. We had no issues with Talkdesk for now. Review collected by and hosted on G2.com.
IVR Studio is very easy to use and business-friendly for basic functionality, platform is stable with very little down time. Has some great features that have the ability to do a lot but you need the right resources internally to make it happen. A specialist would get a lot out of the system. Review collected by and hosted on G2.com.
Reporting is very basic in terms of line by line data, need to be able to work with that data to get any insights. Some of the tools introduced are over complicated with little to no impact on businesses. Dialling system has limited visability on customer journey. Review collected by and hosted on G2.com.
