Talkdesk
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Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 22

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Best call center software though"
TalkDesk is our call center software. We use it on a daily basis. Great agent experience! Its very easy to train agents on TalkDesk - the features ...
Read more
Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,410 Talkdesk Reviews

4.4 out of 5
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2,410 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jayshree P.
JP
Salesfroce Admin
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

Report view as it helps to monitor the performance of the agents and team on real time. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The support team sometimes delay the response rest all is amazing Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Reports which gives overview about live calls and helps understanding call flow Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Hi Jayshree, thank you so much for taking the time to review Talkdesk! We are thrilled to hear reporting is useful in understanding your real-time call flow.

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Thong T.
TT
Team Lead Sales Research
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

Easy to use in our salesforce, not need of a mobile phone Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

pop up window in salesforce, in our salesforce we can not close the pop up window and it is always available Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

calling the potential partner with talkdesk Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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We're glad to hear that you find Talkdesk easy to use in your Salesforce instances. Thanks for sharing!

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Verified User in Gambling & Casinos
UG
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

- user friendly, straightforward

- excellent capabilities

- integrated seamlessly with Salesforce

- overall very reliable Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

- audio call recording quality was not great

- certain features can only be changed by contacting TalkDesk directly

- technical support wasn't easily accessible Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that it helped you save time and increase efficiency in your role as a Customer Support phone agent. We understand the importance of audio call recording quality and accessibility of technical support, and we are working to address these areas.

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Admin Approval Link
Verified User in Gambling & Casinos
UG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

Talkdesk is a reliable platform and I rarely have any technology problems using it. I especially like the different filters you can use for creating a dashboard, and the Co-Pilot AI generator Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

It takes a long time for the recent phone number to show up in the activity log which impacts my time spent at work Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It allows me to quickly look up caller information without spending more time on the call going through name spelling, etc. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We appreciate your positive review and are happy to hear that Talkdesk is helping you efficiently manage caller information. We apologize for any inconvenience caused by the delay in recent phone numbers appearing in the activity log and will strive to resolve this issue promptly.

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AL
Team Lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

- ease of reporting

- custom dashboards

- TD Agent Assist Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

- TD Agent Assist accuary and ability to summarize long calls Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk is the primary software solution in our Contact Centre for all phone based client interactions. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you are enjoying the ease of reporting and custom dashboards in Talkdesk. We understand the importance of accurate and efficient call summarization, and we are constantly working to improve TD Agent Assist to better meet your needs.

Helpful?
Share
Admin Approval Link
Nthabiseng N.
NN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

The system can literally house almost all customer service requirements if some enhancements can be made. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There are delays in service depending on the continent that you are working from. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

They are currently working on enhancing their chat capabilities and metrix measurements - these will help in measuring productivity and the customer experience in general. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The thing I like most about Talkdesk is how easy it is to use Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There is not much that I do not like about Talkdesk Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk makes it easier for us agents by using its AI transcript for each call. It provides a summary of the call which can be very beneficial when you are on a long call and cant remember all details. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use! Our goal is to provide a user-friendly experience for all our customers.

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Talkdesk allows me to place a customer on hold and unhold them without having any latency when speaking to them. It also shows me the statuses of my collegues Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I love everything about talkdesk as it makes my life easy Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I'm able to interact with customers. I'm also able to hear them loud and clear. Talkdesk plays a huge role in making sure I see the correct status that I'm on Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has made interacting with customers easier for you. We're glad to know that you appreciate the ability to place customers on hold and unhold them seamlessly, as well as the feature that shows your colleagues' statuses. If you ever have any questions or need assistance with any aspect of Talkdesk, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience using our platform. Thank you for choosing Talkdesk!

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KK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Simplicity of the solution. It serves the basic and some advanced call routing requirements. it is easy to use solution.

Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Not easy to implement for the first time as the Pre-sales/ Sales & implementation support needs lot of improvements.

Advanced routing features are limited - e.g. Skill based routing not available. Workarond are lengthy and become too much to maintain.

Integration with other systems /platforms is again suffred by implementaion support and Customer Support is not equiped to handle Integration efforts. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We needed to get off Skype for Business as it was about to sunset and then implemented contact Center solution was not capable of working with UCaaS.

TalkDesk solution met the requirements and fit budget.

We are using it for Contact Center Solution for our Customers and Employees as well. Review collected by and hosted on G2.com.

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Helpful?
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Admin Approval Link
Verified User in Consulting
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

It's very easy to use even if you are not familiar with the system, and you are able to see most of your work including calls and your QA score Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Most of the time Talkdesk kicks me out I find my adherence ending up being bad due to that. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Having an easy way to communicate with customers and handle inbound and also about communication Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We appreciate your feedback about the ease of use and visibility of work in Talkdesk. We apologize for the issue with getting kicked out, and we will look into this to improve your experience.

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Admin Approval Link

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