Talkdesk
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Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 21

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Best call center software though"
TalkDesk is our call center software. We use it on a daily basis. Great agent experience! Its very easy to train agents on TalkDesk - the features ...
Read more
Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,410 Talkdesk Reviews

4.4 out of 5
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2,410 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I do not like how sometimes it experiences slight technical issues. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk helps me to ensure I provide uninterrupted efficient customer service. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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It's great to hear that Talkdesk helps you stay alert and provide uninterrupted customer service. We're sorry for any technical issues you've faced and are dedicated to enhancing the platform's reliability.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Talkdesk has quick and helpful customer support

Talkdesk is easy to use while also offering advanced features Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

None , Everything is good. I enjoy using it Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

utomate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use and that it helps you make calls and manage your breaks efficiently. Thank you for your positive feedback!

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Sduduzo M.
SM
customer sales specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

easy to use

not complicated

able to communicate with sellers easily with no hassle Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I appreciate it if we can change the status on our own not only on the management level Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk gives our organization the ability to communicate with clients as clearly as possible Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're happy to hear that Talkdesk is helping your organization communicate clearly with clients. We've noted your feedback about status changes and will take it into account for future enhancements.

Helpful?
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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

it is fast, effortless, and able to listen to your calls.Easy to use aux codes Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

the aftercall timer is short, system issue make calls dropped Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

it records calls,

enable to change aux codes

enables to review your quality management Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're thrilled to hear that Talkdesk is helping you with call recording, aux code management, and quality management. We apologize for any inconvenience caused by the aftercall timer and system issues, and we will strive to address these issues to improve your overall experience. Thank you for choosing Talkdesk.

Helpful?
Share
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Ntombikayise N.
NN
Documents specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

easy way of communication and it's very easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There is nothing that i dislike about talk desk Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

When I need to communicate with clients that I'm working with, it makes life very easy even with colleagues very to communicate with them Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use and navigate. Our goal is to make communication enjoyable and efficient for our users.

Helpful?
Share
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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

How our call flows assist with employee efficiencies and better customer satisfaction. The features that are available for our future growth. Customer support has been spot on. Talkdesk accademy has allowed our staff to used the product with ease. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

We have not experienced any downsides- Much better than our previous VOIP provider Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Improving our customer satisfaction with our overall service. We receive and make over 9000 calls per week and our CSAT score has been around 4.3 out of 5 since implementation. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're delighted to hear that Talkdesk has exceeded your expectations and improved your customer satisfaction. Thank you for choosing Talkdesk and great work with your CSAT scores! Those are impressive.

Helpful?
Share
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Verified User in Consulting
CC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Easy to use, we are able to consult each other. Customers can hear us clearly and it is time efficient. It has a lot of features which make it easy for us to use. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The new update doesn't have the live option.We are unable to see the live and unable to check our working progress which slows down the efforts. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Connection issues... It's beneficial because we won't be experiencing connectivity issues and will speed up the process of answering calls. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use and that it helps with clear communication and time efficiency.

Helpful?
Share
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Jorge V.
JV
Team Leader Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )
What do you like best about Talkdesk?

Easy to use, it is very intuitive for the agents, the information is quick and simple to extract Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

It does not have and alarm with sound when something is out of parameteres for live perations Review collected by and hosted on G2.com.

Recommendations to others considering Talkdesk:

Urgent to add alarms or interactive options to the dashbards Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Staffing and customer service needs, the transfers are easy and its a very stable platform to work with Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

The AI features are very useful for ease of use Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The system can sometimes have issues with the internet Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It it solving productivity issues in that we are able to track calls and also able the track quality scores and agent behavior Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for your positive feedback on our AI features! We're glad to hear that they are useful for you.

Helpful?
Share
Admin Approval Link
Verified User in Leisure, Travel & Tourism
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

Depth of capabilities, e.g. call logic, routing, out of the box integrations, powerful reporting Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Support offering can be confusing, solid technical expertise really required if you want to continue to grow Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Manages all inbound and outbound calls as our primary platform. We can keep track of all activities Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate the depth of capabilities Talkdesk offers, such as call logic, routing, integrations, and reporting. We understand your concerns about our support offering and the technical expertise required for growth. We are continuously working to improve our support services to provide a more seamless experience for our users.

Your success is important to us, and we are here to help you make the most of our platform. Thank you for choosing Talkdesk!

Helpful?
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