Talkdesk
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Talkdesk
By Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 20

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Talkdesk review"
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting i...
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,409 Talkdesk Reviews

4.4 out of 5
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2,409 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MQ
Customer support agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The learing AI is great which picks up the converstaions more effectively and reduced hadle time for agents Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Talkdesk lags and screens dont load at time need to restart a few times Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk control sthe call volumes and also with the call backs easier and the AI is always learing and doing the script better Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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It's great to hear that Talkdesk is helping to control call volumes and streamline call backs for you. We appreciate your feedback on the AI's continuous learning and script improvement.

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Lauryna N.
LN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Customizability with Studio and Live. Studio allows us to create flows most suited to our company's needs. Live allows everyone working with the platform to see the metrics they need to perform well within the team. Also, customer support is swift to respond. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

A while ago when we were experiencing issues with the quality of calls, we were disappointed with the lack of solutions provided or action taken from support's side.

The knowledge base is a bit scattered and the search engine is not always providing relevant information. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk is a tool used to solve customer support queries via phone. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Talkdesk is fast and reliable, Sound quality is great, and if I need to go back to a call - I can use the recording feature. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There are frequent disruptions and updates that users are not aware of until the next business day or so Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

NA Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk. We are pleased to hear that you find our platform fast, reliable, and with great sound quality. We understand your concerns about disruptions and updates, and we are continuously working to minimize any inconvenience for our users.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

Being able to send Voicemail automatically instead of having to record one manually Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Calls sometimes can get disconnected with very minimal internet issues Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Being able to track calls

Monitor agent behavior.

Keep track of coaching Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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We appreciate your feedback and are pleased to know that you find value in our call tracking and agent monitoring features. We are committed to addressing any call stability issues to ensure a reliable communication platform.

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Nhlakanipho M.
NM
Quality Assurance Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

makes things easy with talking calls reporting sounds are clear log in time log out time is on par. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

nothing really it's has been working good for me Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

making sure the reporing is correct Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk. We're happy to hear that the sound quality and reporting features are working well for you.

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

I like the system and how it works and how it allows us to take calls Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The calling back function, it is not something that we use alot Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It is allowing us to take calls and get scores after we have been marked from our calls that we have taken Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

It's great to hear that Talkdesk is helping you take calls and track your performance. We're committed to continuously improving our platform to better serve your needs.

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DG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Talkdesk is a great, turnkey solution to power our custgomer success center. We route help desk calls through Talkdesk and get lots of infomration back in Salsforce to view and report on. We can create cases based on interactions and measure lots of detail with the Talkdesk integration. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There is some one-time setup to get all of the automations working properly with the integration. This took some time, and would love to see more out fo the box solutons here. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk solves the problem of reporting on our KPIs and SLAs for things such as talk and wait time. Review collected by and hosted on G2.com.

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Amanda P.
AP
Analista de Logística Júnior - International Business
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The helpful interface, style, service provided when needed, and immense possibilities. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The dashboard visual, and lack of features in it. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

The contacts can be managed by using it, and we also have everything inside the platform and can customize it along with our overall platform used to help customers. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for your positive feedback on our interface and service. We apologize for any inconvenience caused by the dashboard visual and lack of features. Your input is valuable to us as we strive to enhance our platform for our customers.

Helpful?
Share
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SP
IT Systems Administrator
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Ease of use for end users is the main thing I like about TalkDesk. It's a massive step up from our previous system, which makes TalkDesk look like it's from the future! Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Nothing so far. It goes above and beyond our previous system. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talk Desk helps our 20,000+ healthcare staff and clients to connect with our office teams.

It allows us to build out detailed flows to plan the route of a caller, so that it is answered by the most appropriate agent. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I do not like how sometimes it experiences slight technical issues. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk helps me to ensure I provide uninterrupted efficient customer service. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

It's great to hear that Talkdesk helps you stay alert and provide uninterrupted customer service. We're sorry for any technical issues you've faced and are dedicated to enhancing the platform's reliability.

Helpful?
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Admin Approval Link

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