![Nokuthula X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nokuthula X.")
NX

Nokuthula X.

Dealer Support Specialist

Mid-Market (51-1000 emp.)

8/13/2024

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"It is user friendly."

5/5

What do you like best about Talkdesk?

Being able to check my quality scores on Quality Management. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk

[Editedit](https://www.g2.com/survey_responses/talkdesk-review-9996573/official_response/edit)

We're thrilled that you find Talkdesk helpful in managing your quality scores and evaluations. We apologize for the inconvenience with the outbound call ticket issue and will take steps to ensure a smoother process for you in the future.

Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 2477 reviewers think of Talkdesk

4.4 out of 5 · Verified reviews from real users

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