Shikhar V.
SV
Shikhar V.
Mid-Market (51-1000 emp.)
"Absolute gem of a Credit Decisioning System"
5/5
What do you like best about Taktile?

There are so many things that this company excels in:-

1. The way they onboard partners is phenomenal. You will never feel that you adopting a new system. Communication and collaboration is top class.

2. The product is so easy to use and yet so to the point.

3. Even the after support is unbelievable. Their team is always there to help you. I have never seen such a bunch of proactive people. You just have to mention a problem and it gets catered within minutes.

4. We have been using Taktile for 18 months now. Have never faced any outage or system disruption of any sorts.

5. Their Low code and No code stuff is amazing. It becomes super easy for non-technical people to work on the platform and make live changes to the policies.

6. Very futurstic and always eveolving. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

There is nothing yo dislike. Whatever they do not have gets built in no time. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you, Shikhar, for your review and all the details you provided here! And I'm glad you already experienced what we internally strive towards when thinking about how to drive "customer success". Without your expertise and voice the solutions we're building would not be half as good - so please continue to leverage your CS team to surface any new opportunities to continue pushing the boundaries.

Christoph N.
CN
Christoph N.
Managing Director
Small-Business (50 or fewer emp.)
"The decision engine empowering risk experts"
5/5
What do you like best about Taktile?

Setting up automated risk decision flows and constantly iterating on them was a key requirement for our risk engine. Taktile empowers our risk experts in doing just that themselves, without the need of a large tech team behind.

Off the shelf Integrations to third party data providers , ease of use and traceability of decisions is a key requirement for us.

Taktile fully delivers on this.

In addition the speed , quality and technical proficiency of the Taktile team is best in class and clearly helped us in onboarding in record speed.

Taktile promised a white glove service and they clearly delivered and continue to deliver on it. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

As early user not all functionalities we loved to have were there in the beginning.

Yet the team is listening to our needs and functionality improved vastly over the last 12 months and new features are provided on a monthly basis now. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you Christoph for this review! It's great to see that your risk experts were able to take full ownership to drive consistent iteration of your decision flows. And as you mentioned we are very carefully listening to our customers' needs as we make choices on the product feature roadmap - so I encourage you to continue working closely with your customer success manager to ensure your voice is represented.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Flexibility in risk decisioning, allowing us to build and iterate decisions quickly"
5/5
What do you like best about Taktile?

Taktile effectively combines powerful decisioning capabilities with an inuitive user experience more effectively than others I have observed in the market.

It was quick to set up and begin using, both as as a result of the quality of the design and the excellent customer support received throughout the process.

It has also been great that over the past year working with Taktile that we have seen consistent delivery of new features that closely align with our needs - it is reassuring as a customer when a company is delivering real value to you on a consistent and frequent basis. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

There are some challenges with testing - while testing capabilities are strong, it is somewhat admin intensive to set up tests for more complex decision flows, particularly involving custom connections. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you for your review! It's great to hear that our user experience is continuing to set us apart from other vendors in this space - as our core vision is to fully empower the domain experts. On that thought I'd encourage you to share any ideas how the testing UI & workflows could be enhance with your customer success manager. We're constantly looking for user feedback as we're thinking about how to further increase the value our platform delivers.

Ingmar S.
IS
Ingmar S.
Small-Business (50 or fewer emp.)
"Next generation of fully integrated risk process management"
5/5
What do you like best about Taktile?

The ability non-technical users to iterate fast through user-friendly design, test and deployment brings our risk management to the next level. Being a working-capital lender providing short-term financing, the ability to act fast on environmental changes is key to our risk management. Taktile basically cuts out engineering from the equation and allows us to bring process changes to production in no time. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

There is nothing to not like. Surely, the more off-the-shelf data integrations Taktile adds over time, the more valuable it will be for quickly scaling businesses, especially such that constantly experiment with new data sources while venturing into new segments, new geographies, or new products. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you for this review, Ingmar! It's great to read that you've seen our core idea realizing already: The ability for non-technical users to leverage a powerfully simple platform to design decisions and run data-driven iterations at scale to maximize performance. And as you phrased it, there is so much value in being able to experiment with new data sources via our pre-built integrations as you test new ideas for further performance enhancements. Please never hold back letting your customer success manager know whether there are any specific data sources you encounter that we might not yet have pre-built integrations for but that would be useful for your experiments. Our product roadmap is very much guided by the voice of our customers!

Andrew A.
AA
Andrew A.
Mid-Market (51-1000 emp.)
"Novo Excels with Taktile"
5/5
What do you like best about Taktile?

With Taktile, Novo embraced automated decisioning which is critical to achieve Novo’s goal of eliminating the back-office burdens of small businesses. By partnering with Taktile, Novo benefited from Taktile’s extensive integrations and deep expertise in structuring complex, customer impacting workflows. Our customers get results immediately, replacing lengthy, burdensome manual reviews and inconsistent judgement calls. And the control is put in the hands of business owners (experts in their job, but not engineers), so we do not need to update our codebase when an immediate update to our decisions is required. The level of oversight, support, and guidance has been exceptional. Taktile is truly part of the team at Novo. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

Nothing. We needed a decision engine with complimentary technology to Novo's and got much more in our choice of Taktile. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you, Andrew! Both for this review and as well as for being such a great partner. We really appreciate the honor to be considered an extension of your team and we're excited about the shared journey ahead of us!

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Very useful automation software & excellent technical support to help make it happen"
5/5
What do you like best about Taktile?

- User freindly design, scope to self-serve once you've learnt the basics.

- Very knowledgable and helpful experts on hand to take you through the whole process. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

- There are some edge case customisation options that are not yet available. Our example was that when processing business applications we have been unable to lable review cases by the company name which makes it harder to navigate the taktile portal. Review collected by and hosted on G2.com.

Response from Liz Gorson of Taktile

Thank you for your valuable feedback. I’m happy to hear you find the platform user-friendly and that you’ve been able to self-serve. Also, appreciate you sharing the challenge around edge case customization options. Your feedback is valuable as we continue to enhance the platform, and we continually take our customers’ considerations into account as we build our roadmap. Please don’t hesitate to reach out to your customer value engineer with any additional observations or questions!

Verified User in Financial Services
IF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Easy to use and supportive team"
4/5
What do you like best about Taktile?

How enage the support/sales teams are. Very useful to have the support to get started. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

In out use case at Juni, Taktile provides the logic and the tenical capabilites of our process, but the ux is own in house, so to cahnge things sometimes I would need to change it in tactile and then contact the front end engineeres and ask them to adjust for the changes. Review collected by and hosted on G2.com.

Response from Liz Gorson of Taktile

Appreciate your review! Your feedback is valuable to us as we're constantly working to improve our platform and streamline processes.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"A thoroughly rewarding partnership"
5/5
What do you like best about Taktile?

Their product is incredibly intuitive and easy to use. On the rare occasion that we've run into issues, the team are always on hand to help and are extremely responsive regardless of the time of day. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

As Taktile is a relatively young company, there are some product features/capabilities that are yet to be developed. That being said, the team are very receptive to feedback and will always attempt to prioritise what's important for us. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you for this review! It's great to read that you feel you can fully rely on our team to be there for you when needed. And as we'll continue to push the boundaries of what the next-gen decision platforms will look like I do encourage you to share any thoughts on either new feature ideas or gaps for your current processes with your customer success manager so they can make sure to prioritize them on our product roadmap for you.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Underwriting as a programming language"
4.5/5
What do you like best about Taktile?

Python principles to autonomously underwrite a company in the manner of seconds Review collected by and hosted on G2.com.

What do you dislike about Taktile?

The options for reports is limiting and the lack of search through live-decisions Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you for your review! I like how you called out the "python principles" - which we basically paired up with a simple yet powerful user interface to quickly built, iterate and optimize decision flows for any use case. On the reports, please take a moment to connect with your customer success manager to sketch out what specific reporting capabilities across live-decisions you'd consider most useful. They will then take this feedback and ensure that it gets represented our product team evaluates what additional capabilities would be most useful to our customer base.

Verified User in Banking
AB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Fantastic workflow tool for KYC/underwriting and transaction monitoring"
5/5
What do you like best about Taktile?

We love the team at Taktile, they're the vendor we compare everyone else to.

Their product is powerful but easy to understand, and exactly what we needed.

We used Alloy previously and never made changes ourselves because it's... <gestures to all of Alloy>. With Taktile we're able to visualize the flow in a much more intuitive way, and make changes confidently.

The team is extraordinarily responsive and collaborative. In our first few months on the product there's been meaningful progress on new functionality we hadn't expected that will unlock more use cases. Review collected by and hosted on G2.com.

What do you dislike about Taktile?

No notes. Love these guys and couldn't recomend them highly enough. Review collected by and hosted on G2.com.

Response from Stefan Nandzik of Taktile

Thank you for your thorough review! There is a lot in here and we're so happy to see that we've earned our place in your infrastructure stack - both as a technology but also as a customer-centric team. As you seem to have experienced based on your writeup we love learning directly from our customers when it comes to additional pain points they like to solve or other use cases they like to use our platform for. We value providing both transparency as well as flexibility to provide a platform that can grow with any current and future business needs for decisions all across the customer lifecycle.