--- title: Taktile Reviews meta_title: 'Taktile Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how Taktile works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 82 scale: '5' date_modified: '2026-07-13' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Taktile Reviews **Vendor:** Taktile **Category:** [Decision Management Software](https://www.g2.com/categories/decision-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 82 ## About Taktile Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more of the right customers, reimbursing claims instantly, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Allianz, Mercury, Monzo, Faire, and Pleo. ## Taktile Pros & Cons **What users like:** - Users value the **ease of use** of Taktile, allowing rapid decision-making and seamless integration with various data sources. (24 reviews) - Users appreciate the **personalized customer support** of Taktile, which enhances their experience and efficiency. (18 reviews) - Users value the **flexible data integrations** of Taktile, enhancing fast decision-making through diverse data sources. (11 reviews) - Users value the **great UI** of Taktile, appreciating its ease of use and support for complex decision flows. (11 reviews) - Users appreciate the **dynamic decision tracking** of Taktile, enhancing transparency and control over credit strategies seamlessly. (9 reviews) - Users value Taktile's **decision automation** , enabling rapid, efficient updates with seamless integration and strong governance. (8 reviews) - Decision Making (8 reviews) - Customization (7 reviews) - Implementation Ease (7 reviews) - Speed (7 reviews) **What users dislike:** - Users express concerns about **data inaccuracy** affecting audits and reconciliation processes, complicating their overall experience. (3 reviews) - Users note that Taktile's setup requires **significant technical expertise** , making it less accessible for non-technical individuals. (3 reviews) - Users find the **learning difficulty** of Taktile challenging, especially for those lacking coding experience. (3 reviews) - Users face **difficult navigation** in Taktile, struggling to access variables and customizations efficiently. (2 reviews) - Users find **limited customization** options in Taktile, making navigation and variable management challenging and time-consuming. (2 reviews) - Users experience **limited functionalities** with Taktile, affecting workflows and requiring adjustments to original implementation plans. (2 reviews) - Users face **setup difficulties** with Taktile, needing substantial configuration and technical knowledge to get started. (2 reviews) - Slow Performance (2 reviews) - Time-Consuming (2 reviews) - Access Limitations (1 reviews) ## Taktile Reviews ### 1. Taktile: The Ideal Decision Engine for Non-Technical Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Taktile?** With my minimal technical background, I’ve found Taktile to be the most user-friendly decision engine compared to other providers I’ve tried. The flow overviews provide a clear picture of where the rules are within the process. Their support has been exceptional, going beyond contractual limitations. The pace of delivery has been ideal for our small team, and Taktile has been both patient and highly supportive throughout. **What do you dislike about Taktile?** I haven't faced any unsolvable issues, and I'm extremely satisfied with Taktile. **What problems is Taktile solving and how is that benefiting you?** Enhancing the time it takes to review credit applications will enable us to scale the business while keeping the cost per application low. **Official Response from Liz Gorson:** > What a wonderful review! Thanks so much for sharing. It’s exciting to hear that, in your words, Taktile is “the most-user friendly decision engine.” Empowering non-technical users to build, test, and make changes to your credit strategy is integral to what we do, so it’s rewarding to see this reflected in your experience. Also, you mentioned our credit decisioning engine is helping you scale while keeping costs low — thrilled to see such a positive impact for your organization! ### 2. Taktile is an awesome company that is willing to go above and beyond to help their clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Taktile?** The most helpful aspect about Taktile is their willingness to help onboard and teach people how to use their system. Robin from the Taktile team met with us every week and even twice a week sometimes to get us to our goal. Integrating Taktile to our internal system was relatively easy but when struggles did come up, Robin was right there to help. **What do you dislike about Taktile?** No major dislikes about Taktile. The team is great and their product works as promised. They have lots of goals for their product which will only make it better! **What problems is Taktile solving and how is that benefiting you?** The main problem we had was inefficiencies when altering credit policies and implementing it into the model. Most changes were heavily reliant on engineering which slowed us down. Taktile has allowed underwriting to make their own changes without the need of engineering resources which makes decisions faster and more efficient. **Official Response from Stefan Nandzik:** > Thank you for this review! It's great to read that you think of us as a true partner that helps you accomplish your objectives. It also sounds like your journey, moving off an in-house solution to unlock the power of rapid iteration & testing is spot on where we see the main value proposition for a next-generation decision platform. ### 3. Enables sophisticated credit policies for a small tech team **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara N. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Taktile?** - Implementation and ongoing support is unmatched. We have had the same POC through the duration of our engagement. They feel like a member of our team: super responsive; very knowledgable; and proactive. Taktile made training and getting our MVP up and running painless. - Easy to use and excellent documentation. - Reliable (never had an outage or major issue) - Integrating Taktile with our underwriting tech stack acclerated our credit risk roadmap by at least a year and removed significant mainteannce burden long term **What do you dislike about Taktile?** Roles and permissions are lacking a bit. Woudl be nice to have a "developer" role in between Admin and Editor that allows access to generate API tokens in production without poviding full admin access. **What problems is Taktile solving and how is that benefiting you?** We have a small and resource constrained engineering team; leveraging Taktile acclerated our credit risk roadmap by at least a year. 1. Enables sophisticated credit risk decision model(s) that our manual review team could not have executed 2. Accelerates time to dedcision application 3. Automates decisions for 85% of applications (previously 100% of applications required manual decision) 4. Enables multiple policies to be running to allow A/B testing or shadow testing 5. Enables credit risk model adjustments and launch with zero engineering effort **Official Response from Stefan Nandzik:** > Thank you for being a customer and this thoughtful review! I loved reading " They feel like a member of our team" - this is exactly what we're aiming for. We've been closely in touch with our customers to build the decision platform needed today and tomorrow exactly the way users need it to excel on their own journeys. I've already forwarded the idea for a develop role to R&D - but please also make sure your customer success manager knows about your requirements here as they have a lot of influence in manifesting the voice of the customer when it comes to our product roadmap. ### 4. Easy to use with super helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Taktile?** - User-friendly UI - Extremly helpful staff, helping us with the implementation and any questions we have have. Very quick in response time. (Thank you Ronja!) - Quick turnaround in implementing new features we may need. As our previous provider went into liquidation, Taktile made the transition quick and seamless. **What do you dislike about Taktile?** We've had some issues with getting users access to the platform, but Taktile have helped us get it sorted quickly. Nothing else comes to mind **What problems is Taktile solving and how is that benefiting you?** Enabling us to run our Credit Scorecard and integrate it with our database **Official Response from Liz Gorson:** > Thank you for sharing this review! I’m so glad to hear that you had a positive experience with the implementation. Also, appreciate you highlighting the quick turnaround on feature requests — we’re always evolving our platform to continually meet the needs of our customers. ### 5. Leverage any integration with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Taktile?** It allows us to utilize current market standards and providers without having the effort to fully integrate - it's like picking from a shelf. **What do you dislike about Taktile?** Currently, we underutilize the analys functionalities given its mostly inhouse. **What problems is Taktile solving and how is that benefiting you?** In essence, it allows us to configure decision making processes without having to worry (or script) the technical implemtation. We basically have endless possibilities with regard to individual configurations, backtesting or iterating decision flows. It allows us to move quickly to changes in the market or act upon changing risk parameters. **Official Response from Liz Gorson:** > Thank you for sharing this review! I love the “picking from a shelf” analogy — giving teams access to leading data providers without the heavy lift of the integration is something our customers consistently value, and I’m so glad to hear that’s been true for you as well. It’s also great to see your team taking advantage of the platform’s flexibility. The ability to configure tailored decision flows according to your team’s unique strategy is intentionally built into our risk decisioning platform. Please feel free to reach out to your customer value engineer with any additional feedback! ### 6. Taktile is a solid orchestration platform and a strong competitor to incumbent players! **Rating:** 3.5/5.0 stars **Reviewed by:** Sidharth S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Taktile?** 1. Taktile's sales, integration, and support teams are in sync. It makes the transition from pre-sales > post sales very easy and smooth. 2. Their engineering team moves quickly. We've seen features that we've requested get deployed within a few weeks. 3. Their account support team listens to our pain points and finds workarounds in the current product while they build things out more formally. 4. They are willing to work closely with us and really embody the fact that our success is their success and vice versa. 5. Month to Month contract. **What do you dislike about Taktile?** 1. Taktile is still up and coming. It's newer so it's still catching up to some of the challengers in the market. E.g., they just built out the DWH connection, which has been in the market for atleast a year if not longer. This is one of those pivotal features that make orchestration platforms effective. But I have confidence they will get there quickly! **What problems is Taktile solving and how is that benefiting you?** Taktile provides an orchestration platform for us to make customer decisons pertaining to product access and product use. **Official Response from Stefan Nandzik:** > Thank you Sidharth, both for having been a valuable voice on our journey on how to maximize the value of our solution for real-life customer scenarios as well as for your thorough review here! Happy to read you mentioning the fast & iterative approach we're following in how to leverage customer experience and voice to then build exactly the features needed to make our solution highly valuable. We're excited to continue this journey with you and unlock many more super interesting use cases by building the right features to truly master them! ### 7. Absolute gem of a Credit Decisioning System **Rating:** 5.0/5.0 stars **Reviewed by:** Shikhar V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Taktile?** There are so many things that this company excels in:- 1. The way they onboard partners is phenomenal. You will never feel that you adopting a new system. Communication and collaboration is top class. 2. The product is so easy to use and yet so to the point. 3. Even the after support is unbelievable. Their team is always there to help you. I have never seen such a bunch of proactive people. You just have to mention a problem and it gets catered within minutes. 4. We have been using Taktile for 18 months now. Have never faced any outage or system disruption of any sorts. 5. Their Low code and No code stuff is amazing. It becomes super easy for non-technical people to work on the platform and make live changes to the policies. 6. Very futurstic and always eveolving. **What do you dislike about Taktile?** There is nothing yo dislike. Whatever they do not have gets built in no time. **What problems is Taktile solving and how is that benefiting you?** Taktile is helping Novo to run our Underwriting decisions and policies on their platform. They also provide the ability to host our underwriting data models on their platform seamlessly. **Official Response from Stefan Nandzik:** > Thank you, Shikhar, for your review and all the details you provided here! And I'm glad you already experienced what we internally strive towards when thinking about how to drive "customer success". Without your expertise and voice the solutions we're building would not be half as good - so please continue to leverage your CS team to surface any new opportunities to continue pushing the boundaries. ### 8. The decision engine empowering risk experts **Rating:** 5.0/5.0 stars **Reviewed by:** Christoph N. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Taktile?** Setting up automated risk decision flows and constantly iterating on them was a key requirement for our risk engine. Taktile empowers our risk experts in doing just that themselves, without the need of a large tech team behind. Off the shelf Integrations to third party data providers , ease of use and traceability of decisions is a key requirement for us. Taktile fully delivers on this. In addition the speed , quality and technical proficiency of the Taktile team is best in class and clearly helped us in onboarding in record speed. Taktile promised a white glove service and they clearly delivered and continue to deliver on it. **What do you dislike about Taktile?** As early user not all functionalities we loved to have were there in the beginning. Yet the team is listening to our needs and functionality improved vastly over the last 12 months and new features are provided on a monthly basis now. **What problems is Taktile solving and how is that benefiting you?** Automating our proprietary risk decision flows. Taktile empowers our risk experts in doing what they are best: Letting them implement and iterate on our proprietary risk decision flows. All this without worrying on building data source integrations or having internal tech resources for that. **Official Response from Stefan Nandzik:** > Thank you Christoph for this review! It's great to see that your risk experts were able to take full ownership to drive consistent iteration of your decision flows. And as you mentioned we are very carefully listening to our customers' needs as we make choices on the product feature roadmap - so I encourage you to continue working closely with your customer success manager to ensure your voice is represented. ### 9. Flexibility in risk decisioning, allowing us to build and iterate decisions quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Taktile?** Taktile effectively combines powerful decisioning capabilities with an inuitive user experience more effectively than others I have observed in the market. It was quick to set up and begin using, both as as a result of the quality of the design and the excellent customer support received throughout the process. It has also been great that over the past year working with Taktile that we have seen consistent delivery of new features that closely align with our needs - it is reassuring as a customer when a company is delivering real value to you on a consistent and frequent basis. **What do you dislike about Taktile?** There are some challenges with testing - while testing capabilities are strong, it is somewhat admin intensive to set up tests for more complex decision flows, particularly involving custom connections. **What problems is Taktile solving and how is that benefiting you?** Helping us to build and iterate risk decisions quickly, across Credit and Fraud use cases. **Official Response from Stefan Nandzik:** > Thank you for your review! It's great to hear that our user experience is continuing to set us apart from other vendors in this space - as our core vision is to fully empower the domain experts. On that thought I'd encourage you to share any ideas how the testing UI & workflows could be enhance with your customer success manager. We're constantly looking for user feedback as we're thinking about how to further increase the value our platform delivers. ### 10. Next generation of fully integrated risk process management **Rating:** 5.0/5.0 stars **Reviewed by:** Ingmar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Taktile?** The ability non-technical users to iterate fast through user-friendly design, test and deployment brings our risk management to the next level. Being a working-capital lender providing short-term financing, the ability to act fast on environmental changes is key to our risk management. Taktile basically cuts out engineering from the equation and allows us to bring process changes to production in no time. **What do you dislike about Taktile?** There is nothing to not like. Surely, the more off-the-shelf data integrations Taktile adds over time, the more valuable it will be for quickly scaling businesses, especially such that constantly experiment with new data sources while venturing into new segments, new geographies, or new products. **What problems is Taktile solving and how is that benefiting you?** We integrate with third-party data sources through taktile. We design and iterate our decision processes on taktile. We deploy and operate our decision processes on taktile. We manage manual (human) fall-back decisions through taktile. **Official Response from Stefan Nandzik:** > Thank you for this review, Ingmar! It's great to read that you've seen our core idea realizing already: The ability for non-technical users to leverage a powerfully simple platform to design decisions and run data-driven iterations at scale to maximize performance. And as you phrased it, there is so much value in being able to experiment with new data sources via our pre-built integrations as you test new ideas for further performance enhancements. Please never hold back letting your customer success manager know whether there are any specific data sources you encounter that we might not yet have pre-built integrations for but that would be useful for your experiments. Our product roadmap is very much guided by the voice of our customers! ### 11. Novo Excels with Taktile **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Taktile?** With Taktile, Novo embraced automated decisioning which is critical to achieve Novo’s goal of eliminating the back-office burdens of small businesses. By partnering with Taktile, Novo benefited from Taktile’s extensive integrations and deep expertise in structuring complex, customer impacting workflows. Our customers get results immediately, replacing lengthy, burdensome manual reviews and inconsistent judgement calls. And the control is put in the hands of business owners (experts in their job, but not engineers), so we do not need to update our codebase when an immediate update to our decisions is required. The level of oversight, support, and guidance has been exceptional. Taktile is truly part of the team at Novo. **What do you dislike about Taktile?** Nothing. We needed a decision engine with complimentary technology to Novo's and got much more in our choice of Taktile. **What problems is Taktile solving and how is that benefiting you?** Automating manual review of customer banking transactions Automating underwriting **Official Response from Stefan Nandzik:** > Thank you, Andrew! Both for this review and as well as for being such a great partner. We really appreciate the honor to be considered an extension of your team and we're excited about the shared journey ahead of us! ### 12. Very useful automation software & excellent technical support to help make it happen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Taktile?** - User freindly design, scope to self-serve once you've learnt the basics. - Very knowledgable and helpful experts on hand to take you through the whole process. **What do you dislike about Taktile?** - There are some edge case customisation options that are not yet available. Our example was that when processing business applications we have been unable to lable review cases by the company name which makes it harder to navigate the taktile portal. **What problems is Taktile solving and how is that benefiting you?** - It is helping us automate simpler credit checks. **Official Response from Liz Gorson:** > Thank you for your valuable feedback. I’m happy to hear you find the platform user-friendly and that you’ve been able to self-serve. Also, appreciate you sharing the challenge around edge case customization options. Your feedback is valuable as we continue to enhance the platform, and we continually take our customers’ considerations into account as we build our roadmap. Please don’t hesitate to reach out to your customer value engineer with any additional observations or questions! ### 13. Easy to use and supportive team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Taktile?** How enage the support/sales teams are. Very useful to have the support to get started. **What do you dislike about Taktile?** In out use case at Juni, Taktile provides the logic and the tenical capabilites of our process, but the ux is own in house, so to cahnge things sometimes I would need to change it in tactile and then contact the front end engineeres and ask them to adjust for the changes. **What problems is Taktile solving and how is that benefiting you?** Automating and documenting processes **Official Response from Liz Gorson:** > Appreciate your review! Your feedback is valuable to us as we're constantly working to improve our platform and streamline processes. ### 14. A thoroughly rewarding partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Taktile?** Their product is incredibly intuitive and easy to use. On the rare occasion that we've run into issues, the team are always on hand to help and are extremely responsive regardless of the time of day. **What do you dislike about Taktile?** As Taktile is a relatively young company, there are some product features/capabilities that are yet to be developed. That being said, the team are very receptive to feedback and will always attempt to prioritise what's important for us. **What problems is Taktile solving and how is that benefiting you?** We use Taktile for our onboarding decisioning and underwriting process. Since we migrated to Taktile, the iteration speed for our credit policy has increased immeasurably and we can be much more intelligent with our experimentation and optimisation startegy. **Official Response from Stefan Nandzik:** > Thank you for this review! It's great to read that you feel you can fully rely on our team to be there for you when needed. And as we'll continue to push the boundaries of what the next-gen decision platforms will look like I do encourage you to share any thoughts on either new feature ideas or gaps for your current processes with your customer success manager so they can make sure to prioritize them on our product roadmap for you. ### 15. Underwriting as a programming language **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Taktile?** Python principles to autonomously underwrite a company in the manner of seconds **What do you dislike about Taktile?** The options for reports is limiting and the lack of search through live-decisions **What problems is Taktile solving and how is that benefiting you?** Taktile solves the problem of underwriting businesses we may provide a principle amount to in the manner of a few minutes. By centralizing all of the crucial reports we need (i.e. KYB, KYC, etc), we can create an automated system that underwrites businesses, saving us time to focus on other components of the company. **Official Response from Stefan Nandzik:** > Thank you for your review! I like how you called out the "python principles" - which we basically paired up with a simple yet powerful user interface to quickly built, iterate and optimize decision flows for any use case. On the reports, please take a moment to connect with your customer success manager to sketch out what specific reporting capabilities across live-decisions you'd consider most useful. They will then take this feedback and ensure that it gets represented our product team evaluates what additional capabilities would be most useful to our customer base. ### 16. Fantastic workflow tool for KYC/underwriting and transaction monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Taktile?** We love the team at Taktile, they're the vendor we compare everyone else to. Their product is powerful but easy to understand, and exactly what we needed. We used Alloy previously and never made changes ourselves because it's... . With Taktile we're able to visualize the flow in a much more intuitive way, and make changes confidently. The team is extraordinarily responsive and collaborative. In our first few months on the product there's been meaningful progress on new functionality we hadn't expected that will unlock more use cases. **What do you dislike about Taktile?** No notes. Love these guys and couldn't recomend them highly enough. **What problems is Taktile solving and how is that benefiting you?** Taktile provides our decision workflow for KYC, which integrates with multiple vendors, as well as sendgrid to send notifications as necessary. It's trivial to add another vendor. Because Taktile also allows you to go nuts and embed your own code (python) we're able to easily transform data where necessary, for example when composing slack alerts or customer emails based on outcomes. Taktile's manual review flow is exactly what our team needs, and allowed us to customize the experience for risk agents who are evaluating applications. Taktile comes with a good number of out of the box integrations, but also allows us to easily create our own custom api connections. We're also using Taktile for real time transaction monitoring, where we can run proposed transactions through a set of automated rules, run queries against historical data, and flag transactions for manual review. **Official Response from Stefan Nandzik:** > Thank you for your thorough review! There is a lot in here and we're so happy to see that we've earned our place in your infrastructure stack - both as a technology but also as a customer-centric team. As you seem to have experienced based on your writeup we love learning directly from our customers when it comes to additional pain points they like to solve or other use cases they like to use our platform for. We value providing both transparency as well as flexibility to provide a platform that can grow with any current and future business needs for decisions all across the customer lifecycle. ### 17. Taktile has been a joy to work and integrate with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Taktile?** The UI is very intuitive and easy to understand, there is a slight learning curve if you've never worked with a visual workflow tool but the docs (including the tutorial) are very helpful. Technical support has been awesome! They are very responsive to queries and questions, and every time we've asked about a missing feature, it's already on the roadmap, soon to be delivered. Integrating with the engine has been the easiest part of the overall project that led us to purchase Taktile. I also assisted with the implementation of workflows, and it found it very easy to do. There are multiple ways to combine nodes to deliver the functionality you might want, but support was always there chat about pros and cons and even provide a first pass if we were stuck. It's been a great partnership. **What do you dislike about Taktile?** There's nothing glaring that comes to mind. I feel confident that anything that might come up in the future can be addressed with support and they will work on helping. **What problems is Taktile solving and how is that benefiting you?** We needed a flexible, configurable decision engine that did not rely on having engineering resources available, but was powerful enough to handle increasing complexity as we grow. **Official Response from Stefan Nandzik:** > Thank you for this review! It's great to see that our conscious efforts to create a decision engine that is powerfully simple hits the mark in terms of your UI expectations. And as you know, we're are constantly looking for customer feedback on where we can make the end-to-end solution even more valuable, so I'm also glad to read that you've been already in touch with our team to get your feature requests prioritized on our roadmap. ### 18. Effective tool for enabling business users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Taktile?** Taktile has allowed our team of business users to very quickly and easily make updates to model logic with no effort needed from engineers (aside from initial setup). Our time from ideation to production has gone from weeks to hours. This has allowed our logic to adapt to match the business needs in an incredibly efficient way. Taktile employees are all very friendly and responsive. They put a lot of effort into making sure we are comfortable using the product, and really incorporate any feedback we have into future product releases. **What do you dislike about Taktile?** Sometimes testing and re-running decisions can take some time to load. **What problems is Taktile solving and how is that benefiting you?** Taktile allows us to make product offering decisions on customers in real-time, and allows us to easily change our logic as needed (as opposed to requesting enineering make changes to code). **Official Response from Stefan Nandzik:** > Thank you for this review! I'm happy to read that you're getting the core value, the ability to do fast iteration and unlock your creative potential to maximize the value your decision workflows provide to your business. And please keep your CS counterpart in the loop on any concerns on loading times, etc. as well as any additional ideas on how the overall solution could be even more valuable to you. ### 19. Decisioning Excellence **Rating:** 4.5/5.0 stars **Reviewed by:** Jared K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Taktile?** Really enjoyed working with the team from initial meeting all the way through POC, implementation, and beyond. Their support far exceeds the industry standard and they truly are innovators in the space. Use cases are much expanded via Taktile to help our business grow. **What do you dislike about Taktile?** Haven't had any negative experience as all has been very positive. **What problems is Taktile solving and how is that benefiting you?** Decisioning @ scale! **Official Response from Stefan Nandzik:** > Thank you Jared for this review! Great to read that you've had a good experience all the way through, including the POC. We always recommend to potential to go through a solid POC with us - particularly if you're evaluating multiple vendors. ### 20. Empowering Business Autonomy with Visual Intuitiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Taktile?** Taktile excels with its visual interface, fostering a quick learning curve for users. It empowers business teams to autonomously apply policies, backed by clear documentation and responsive technical support. The Taktile team's commitment to innovation and openness to feedback enhances its overall value. **What do you dislike about Taktile?** - We can´t create global functions to use on the entire flow - In more complex workflows, Taktile experiences occasional performance lags. **What problems is Taktile solving and how is that benefiting you?** Taktile is addressing our challenges by providing autonomy in crafting decision workflows, allowing us to navigate and adapt to changing policies with ease. The tool's user-friendly interface empowers us to make alterations seamlessly, reducing the dependency on technical teams for implementation. This autonomy not only streamlines our decision-making processes but also enhances our agility in responding to policy changes, ultimately fostering a more efficient and self-sufficient operational environment. **Official Response from Stefan Nandzik:** > Thank you for your review! It's great to read that our approach to building the decision engine that is powerfully simple hits the mark on your experience with our visual interface and clear documentation. And, after checking with our product team, I'm glad to share that global functions are already on our roadmap, so stay tuned on this one. On the performance lags I'd encourage you to reach out to your customer success manager if you feel this hasn't been addressed yet as latency and app performance are continuous, key priorities for us. Ultimately your voice matters most to us as our goal is to truly enable your business agility by enabling data-driven decision design at scale. ### 21. Taktile has made building decision workflows and integrating apps a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Taktile?** The Taktile team's guidance and the software's capbilities are a formidable combination that empowered our team to efficiently streamline their workflow creation process saving time and effort when processing loan applications. **What do you dislike about Taktile?** We haven't had any negative experiences thus far. **What problems is Taktile solving and how is that benefiting you?** Taktile is automating some of the more rote decisioning done by our KYC and KYB partners as well as simplifying the way in which we express and apply credit policy. **Official Response from Stefan Nandzik:** > Thank you for this review! It's great to read that you're getting the value out of our solution that you'd expect. ### 22. Fintech Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Taktile?** User friendly low code interface, ability to visualise decision flows, ability to speed up iteration on risk scorecards, highly reponsive customer support **What do you dislike about Taktile?** Nothing particular to mention at this point in time **What problems is Taktile solving and how is that benefiting you?** Taktile allows to visualise and better structure credit decision flows; it also speeds up iteration on risk scorecards **Official Response from Stefan Nandzik:** > Thank you for this review - and I'm happy to read that our focus on enabling the domain experts by providing them with a clean and simply user interface to then build complex and powerful decision flows hits your mark! ### 23. New generation of credit decisioning engine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Taktile?** Flexible data structure, wast coverage of data integrations (include very local providers for smaller markets), easy integration **What do you dislike about Taktile?** Found no downsides so far - company is evolving quickly and whenever we were missing a feature (e.g. a specific connection) they added it within weeks. **What problems is Taktile solving and how is that benefiting you?** We started developing an inhouse decision engine, but found after a year that they effort of maintaining and further development the software was not efficient. Looked at a range of vendors then and settled for Taktile after longer due diligence by our risk, tech and compliance/security teams and a proof-of-concept phase. The integration was done quickly, as the platform allows you to customize the API. We started with credit decisioning for one product and market and then quickly extended to coverage of all markets and products. Now we are moving compliance and KYC/KYB checks as well as ongoing monitoring to the platform. While they market Taktile as a credit decision engine, it allows you to also build compliance, onboarding, monitoring as well as fraud flows. **Official Response from Stefan Nandzik:** > Thank you for writing our very first customer review here on G2! As you know and shared we're super focus on the success of our customers and hence their voice is what matters most to us as we steer our product roadmap. I love that you pointed out the other use cases you've been rolling out after your initial launch. As you noticed, we're just about to update this in our go to market messaging & website as well right now. Again, thank you for being our first reviewer here! ### 24. Very supportive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Taktile?** The ability for us to configure policy changes without engineering involvement **What do you dislike about Taktile?** I think taktile's capabilities is still in a fairly early phases which isn't something that I dislike but moreso just a fact and will mean to more things to come in the future. **What problems is Taktile solving and how is that benefiting you?** Mostly having to avoid a large engineering effort/resources in order for our underwriting team to make policy changes. **Official Response from Stefan Nandzik:** > Thank you for this review! And as you said, I hope will continue to drive innovation as we're re-inventing together with our customers what next generation decision engines or platforms will be like. ### 25. A mordern and evolving decision engine built and supported by a team with ever growing capacity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Taktile?** Their products are ever evolving. Since we started using their decision engine, they have launched two new components: a human-in-the-loop manual review process workflow and a sign-off workflow. The team is very supportive. They very helpfully tuned up and down their support capacity based on our release schedules. **What do you dislike about Taktile?** We have not experienced any downside of using Taktile. **What problems is Taktile solving and how is that benefiting you?** We use Taktile as a Decision Engine to automate our Credit product underwriting decision. **Official Response from Stefan Nandzik:** > Thank you for this review! We fully believe in co-designing with our customers what exactly a "next-generation" AI decision platform will need to be. Ultimately we'll learn that together as we built and iterate it. ### 26. Easy implementation and great onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Robin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Taktile?** - easy implementation - great support - good documentation - configure the flow on ur own - lot of connectors **What do you dislike about Taktile?** - need some experience with working with variables - doesn't check spelling mistakes in parameters **What problems is Taktile solving and how is that benefiting you?** Easy onboarding of different solvency checks without using own it consultants **Official Response from Stefan Nandzik:** > Thank you for this review, Robin! ### 27. Taktile pushes business decision model to the next stage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Taktile?** Taktile enables business logic to be updated in timely manner instead of waiting for engineering resources, thus helping us to grow and adapt to the market more effectively **What do you dislike about Taktile?** Nothing that I can think of. You will love working with the Taktile team because they take your feedback very seriously! **What problems is Taktile solving and how is that benefiting you?** Business logic launch and update. Taktile reduces the need of waiting for engineering resources to launch business logic updates in the product, and the UI helps non-engineers to navigate very easily. **Official Response from Stefan Nandzik:** > Thank you for your review! I'm glad to read that we seem to live up to our core promise: To give our customers agility for their decision design and the ability to interact with data to continuously enhance performance. And please continue to keep your success manager in the loop on any new ideas or use cases you like to tackle as we do - as you wrote - take customer feedback very seriously! ### 28. Taktile provides a great low-code platform for various decision workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Taktile?** User-friendly system for building decisioning workflows. Easy way to build third-party integrations. Clean and simple deployment and rollout. Workflow versioning. Responsive and friendly support. **What do you dislike about Taktile?** On sandbox environment, we're sometimes facing AWS lambda cold start issues. **What problems is Taktile solving and how is that benefiting you?** Business and tech friendly decisioning workflow. **Official Response from Stefan Nandzik:** > Thank you for your review! It's great to see that our aspiration to fully empower domain experts shows in your experience. As to the issue with the sandbox environment I definitely suggesting bringing this up with your customer success manager to learn more about what might cause this. ### 29. Taktile helps Tilta manage complex Risk Decision flows in a user-friendly way **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Taktile?** UX-friendly web app High-quality ready data provider integrations Great and quick customer support via Slack Help with consulting us on risk and fraud prevention topics High-quality API documentation **What do you dislike about Taktile?** Collaboration features, like commenting, are a bit basic **What problems is Taktile solving and how is that benefiting you?** Tilta uses Taktile to automate branching Risk algorithms for our core product. We use Taktile during customer onboarding, KYC and order checkout. **Official Response from Stefan Nandzik:** > Thank you for your review, Vadim! It's great to see our approach to build a powerfully simple decision platform is living up to your expectations. And if you have specific ideas how to enhance our real-time collaboration features even more please don't hesitate to share with your customer success manager. Our product roadmap is very much taking customer feedback into account any time we prioritize the various options for feature enhancements. ### 30. Well positioned decision orchestration engine for SMB focused financiers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Taktile?** It is just so easy to use! The interface is super intuitive, I like the separation of sandox and production environments for experimental purposes, and access to customer support is only an email away. **What do you dislike about Taktile?** No downsides as of now, but do think continuous expansion of pre-built integrations is key. **What problems is Taktile solving and how is that benefiting you?** Taktile took us from working in elaborate excel files of heuristical models to a proper decision engine that can track, measure, and efficiently operate our underwriting. **Official Response from Stefan Nandzik:** > Thank you for your review! And I love reading that we've been successful in allowing your team to elevate your decision design processes by tapping into advanced capabilities to interactively work with your data and maximize your decision quality continuously. And as to the pre-built integration, please always keep your customer success manager posted on any needs you have for integrations we might not have yet. We're always using our customer's voice to prioritize what we should add to our product roadmap next! ### 31. The Easiest Software Decision You Can Make **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Taktile?** Aside from their excellent and easy to use software, the difference with Taktile is that they truly care about their users. Their support staff truly go above and beyond anything else I have ever seen. Simply put, they are fantastic. **What do you dislike about Taktile?** I am filling this out because I am required to, but there is really nothing. **What problems is Taktile solving and how is that benefiting you?** Taktile has helped us scale our underwriting flows and our transaction monitoring flows for our lending and payments operations. **Official Response from Stefan Nandzik:** > Thank you for your review and I'm happy to hear that our support and customer successful lives up to your standards. ### 32. A perfect solution for underwriting decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Taktile?** We can easily implement complicated decision making process without spending costly resources on developing the infrastructure. This allows us to focus on steering our business to drive growth in a timely manner. **What do you dislike about Taktile?** No downsides on Taktile but a contingency plan is probably needed for continuous operations. **What problems is Taktile solving and how is that benefiting you?** Taktile helps us deploy our decision flow faster to evaluate the risk characteristics of user so that we can more focus on business strategy, instead of implementation and operations. **Official Response from Stefan Nandzik:** > Thank you for this review! We're happy to see that our solution helps you to focus on what matters most to you. As to the idea of a contingency plan we'd love to learn more about your ideas on that topic - do you mind reaching out to your customer success manager and share your thoughts so we can learn more about this? - [View Taktile pricing details and edition comparison](https://www.g2.com/products/taktile/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+03%3A43%3A12+-0500&secure%5Bsession_id%5D=540518a9-45b8-4220-9527-efc472fc608c&secure%5Btoken%5D=e25ae546f2d550a71eef5fa4254076d9158eed1e1f31c6b389f80027c24b4c38&format=llm_user) ## Taktile Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AiPrise](https://www.g2.com/products/aiprise/reviews) - [Amazon Redshift](https://www.g2.com/products/amazon-redshift/reviews) - [Amazon SageMaker](https://www.g2.com/products/amazon-sagemaker/reviews) - [Anthropic SDK](https://www.g2.com/products/anthropic-sdk/reviews) - [Argyle](https://www.g2.com/products/argyle/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Baselayer Fraud Solutions](https://www.g2.com/products/baselayer-fraud-solutions/reviews) - [BigQuery SSIS Components by Devart](https://www.g2.com/products/bigquery-ssis-components-by-devart/reviews) - [Bloom](https://www.g2.com/products/bloom-io-bloom/reviews) - [BSA-E-Filing](https://www.g2.com/products/bsa-e-filing/reviews) - [ClearSale](https://www.g2.com/products/clearsale/reviews) - [CockroachDB](https://www.g2.com/products/cockroachdb/reviews) - [Codat](https://www.g2.com/products/codat/reviews) - [ComplyAdvantage](https://www.g2.com/products/complyadvantage/reviews) - [Coris](https://www.g2.com/products/coris/reviews) - [CreditorWatch Collect](https://www.g2.com/products/creditorwatch-collect/reviews) - [CreditorWatch Manage](https://www.g2.com/products/creditorwatch-manage/reviews) - [Creditsafe](https://www.g2.com/products/creditsafe/reviews) - [CredoLab](https://www.g2.com/products/credolab/reviews) - [CRS](https://www.g2.com/products/crs/reviews) - [Crunchbase](https://www.g2.com/products/crunchbase/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [DMS](https://www.g2.com/products/dms-digital-marketing-services-dms/reviews) - [Dun & Bradstreet Reports](https://www.g2.com/products/dun-bradstreet-reports/reviews) - [enigma](https://www.g2.com/products/enigma-technologies-enigma/reviews) - [Entrust IDV, formerly Onfido](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews) - [Equifax Ignite® for Financial Services](https://www.g2.com/products/equifax-ignite-for-financial-services/reviews) - [Equifax Multi-channel Prescreen](https://www.g2.com/products/equifax-multi-channel-prescreen/reviews) - [Exa](https://www.g2.com/products/exa/reviews) - [Experian Business Credit Checks](https://www.g2.com/products/experian-business-credit-checks/reviews) - [Explorium](https://www.g2.com/products/explorium/reviews) - [finAPI](https://www.g2.com/products/finapi/reviews) - [FinCEN](https://www.g2.com/products/fincen/reviews) - [Fingerprint](https://www.g2.com/products/fingerprintjs-fingerprint/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Footprint](https://www.g2.com/products/footprint/reviews) - [FrankieOne](https://www.g2.com/products/frankieone/reviews) - [GBG](https://www.g2.com/products/gbg/reviews) - [Google Cloud APIs](https://www.g2.com/products/google-cloud-apis/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [Heron Data](https://www.g2.com/products/heron-data/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IDnow](https://www.g2.com/products/idnow/reviews) - [Incode](https://www.g2.com/products/incode-technologies-incode/reviews) - [Inscribe](https://www.g2.com/products/inscribe/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [JuicyScore](https://www.g2.com/products/juicyscore/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Lambda](https://www.g2.com/products/lambda/reviews) - [LexisNexis Risk Solutions](https://www.g2.com/products/lexisnexis-risk-solutions/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Loan Management Software](https://www.g2.com/products/bridgelogic-software-loan-management-software/reviews) - [LoanPro](https://www.g2.com/products/loanpro/reviews) - [MANTL](https://www.g2.com/products/fin-technologies-inc-mantl/reviews) - [Markaaz](https://www.g2.com/products/markaaz/reviews) - [Mastercard API](https://www.g2.com/products/mastercard-api/reviews) - [Metabase](https://www.g2.com/products/metabase/reviews) - [Method](https://www.g2.com/products/method/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Middesk](https://www.g2.com/products/middesk/reviews) - [Mitek Systems](https://www.g2.com/products/mitek-systems/reviews) - [Moody's Analytics](https://www.g2.com/products/moody-s-analytics/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Ntropy](https://www.g2.com/products/ntropy/reviews) - [Ocrolus](https://www.g2.com/products/ocrolus/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [PAIR Finance](https://www.g2.com/products/pair-finance/reviews) - [Parallel AI](https://www.g2.com/products/parallel-ai/reviews) - [Persona](https://www.g2.com/products/persona-persona/reviews) - [Pinwheel](https://www.g2.com/products/pinwheel/reviews) - [Plaid](https://www.g2.com/products/plaid/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Prestatech GmbH](https://www.g2.com/products/prestatech-gmbh/reviews) - [Retool](https://www.g2.com/products/retool/reviews) - [Rutter](https://www.g2.com/products/rutter/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sanction Scanner](https://www.g2.com/products/sanction-scanner/reviews) - [SentiLink](https://www.g2.com/products/sentilink/reviews) - [Shufti](https://www.g2.com/products/shufti/reviews) - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) - [Signicat](https://www.g2.com/products/signicat/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SmartSearch](https://www.g2.com/products/smartsearch-2021-01-07/reviews) - [Smarty](https://www.g2.com/products/smarty-smarty/reviews) - [smileidentity](https://www.g2.com/products/smileidentity/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Socure](https://www.g2.com/products/socure/reviews) - [Statsig](https://www.g2.com/products/statsig/reviews) - [Sumsub](https://www.g2.com/products/sumsub/reviews) - [Tavily](https://www.g2.com/products/tavily/reviews) - [Telesign Intelligence](https://www.g2.com/products/telesign-intelligence/reviews) - [Thomson Reuters CLEAR Salesforce Integration](https://www.g2.com/products/thomson-reuters-clear-salesforce-integration/reviews) - [Tilores](https://www.g2.com/products/tilores/reviews) - [Tink](https://www.g2.com/products/visa-tink/reviews) - [TRM Labs Platform](https://www.g2.com/products/trm-labs-platform/reviews) - [TrueBiz](https://www.g2.com/products/truebiz/reviews) - [TrueLayer](https://www.g2.com/products/truelayer/reviews) - [Trulioo](https://www.g2.com/products/trulioo/reviews) - [Trully](https://www.g2.com/products/trully/reviews) - [Truora](https://www.g2.com/products/truora/reviews) - [Truv](https://www.g2.com/products/truv/reviews) - [TruValidate](https://www.g2.com/products/truvalidate/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veriff](https://www.g2.com/products/veriff/reviews) - [Vouched](https://www.g2.com/products/vouched/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zest AI](https://www.g2.com/products/zest-ai/reviews) ## Taktile Features **Integration** - Data - Applications **Fraud Detection** - Name Matching - Watch List - Scoring - E-filing - Workflows and Alerts **Business Logic** - Authoring Business Logic - Testing Business Logic - Model Development **Compliance** - Due Dilligence - Regulations and Jurisdictions - Internal Policies **Management** - Catalog - Collaboration **Monitoring** - Models - Simuation - Transaction Monitoring - Segmentation - QA **Analytics** - Impact analysis - Simulation **Reporting** - Compliance Reports - Suspicious Activity - Real-Time Dashboards **Deployment** - Application Development - Integration **Generative AI - Anti Money Laundering** - Risk Scoring - Pattern Recognition **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Anti Money Laundering** - Adaptive Learning - Decision Making **Agentic AI - Decision Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Taktile Alternatives - [Oscilar](https://www.g2.com/products/oscilar/reviews) - 4.8/5.0 (30 reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - 4.3/5.0 (767 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (374 reviews)