Take Command Reviews & Product Details

I like that it is a monthly contract, so I'm not locked in for a longer period as the experience is so poor I can easily leave. Review collected by and hosted on G2.com.

The customer service is a complete joke, being completely incompetent, inefficient, and unresponsive, requiring me to involve their executive leadership just to get a response, and often putting the burden back on me to do more work. The entire system is very amateur, clunky, error-prone, and bug-prone. Additionally, it has no integrations with any other tools, and the initial setup was not easy due to the team's slowness and incompetence or the need for too much self-setup work. Review collected by and hosted on G2.com.

Take Command is very easy to user friendly for employees. The ability to have auto-pay is one of the biggest reasons we moved to using Take Command. I also love the ability to tier premium reimbursements for the ICHRA based on employees age and location so that the reimbursements amounts are equal among all employees. Implementation process and renewal this year have been easy. I've had some really great customer support interactions and some that have not been very helpful. The renewal process has been smooth for his year but the communication from asking for new classes and uploadng our census was lacking. I had to follow up a few times to make sure we had done everything. A customer success person did finally reach out to set up a call and after that call I felt good about our renewal. Review collected by and hosted on G2.com.

I would like better reporting with Take Command. There reporting options are minimal and I don't feel like i can always easily get the view I am trying to figure see on what an employee has used, what employees are on auto-pay, etc. I've had some really great customer support interactions and some that have not been very helpful. Review collected by and hosted on G2.com.

We were referred to TakeCommand by ADP RUN. ADP mentioned them as a partner and I have enjoyed ADP Run and figured they would integrate someday (which they say is the case). So far, their education materials have been helpful and informative, but the platform is lacking significantly. Review collected by and hosted on G2.com.

Platfrom is not fully functional. There are attachements that I select that don't appear. They say they will review our employees benefits quickly to determine eligibility, and they have not done that. They have declined benefits without explanation. But they have their billing down as they charged me quickly for their services and the incorrect amount. Still waiting on a response there. Review collected by and hosted on G2.com.

Very responsive and informed. Very knowledgeable with all questions and available. Review collected by and hosted on G2.com.

I live in AK, so meeting times are early and rough. I'd also prefer a Zoom or Google Meet. Review collected by and hosted on G2.com.

Its user friendly-platform, which simplifies managing healthcare benefits and reimburse meant process. Review collected by and hosted on G2.com.

The lack of competitive high-end healthcare options and the difficulty in accessing and comparing plan details upfront, which limits flexibility for employees specific healthcare needs. Review collected by and hosted on G2.com.

Our enrollment specialist was a rockstart. Got us onboarding and rolling fairly quickly. The dashboard is easy to navigate and makes administering health benefits easy! Review collected by and hosted on G2.com.

The reimbursement process was a little confusing at first, but support helped us figure it out. Review collected by and hosted on G2.com.

TakeCommand gives us the flexibility to offer our employees a competitive healthcare plan. Review collected by and hosted on G2.com.

Cost. In 2021 it was $30 for our 2 employees, now it's $80 for 2 employees. Review collected by and hosted on G2.com.

The continued education piece of Take Command is the best part. Alongside the ease of onboarding, use of the platform and the customer support, it makes Take Command stand out among the crowd. Review collected by and hosted on G2.com.

There are no cons at this time related to its service for our business. Review collected by and hosted on G2.com.

They very helpful at first to get you signed up but then, you cannot get in touch with them when you need them. Review collected by and hosted on G2.com.

They will not answer emails or the phone. i applied for insurance in December 2023. Their site said it was approved but the insurance company has no record of it. Take Command will not answer my calls or emails in spite of repeated attemps. Review collected by and hosted on G2.com.

It barely works but I was able to download a report Review collected by and hosted on G2.com.

Their product is confusing and they do not offer any support when you have issues. Many members of my team are not being reinbursed becase they are not able to figure out how to provide the right documents. Review collected by and hosted on G2.com.