T.M.A.S. Reviews & Product Details

We have been very pleased with the T.M.A.S. system and the value it has provided in helping us better understand customer activity at our shelters. The system has given us reliable, objective data on foot traffic, which allows us to move beyond assumptions and make decisions based on actual customer patterns and something we use every day.

The installation process was straightforward. The equipment was easy to mount, and the setup was completed without impacting daily operations. Once installed, the system began collecting data immediately and did not require ongoing adjustment or troubleshooting.

Customer support has been excellent throughout the entire process. From the initial installation to ongoing use, their team has been responsive. Review collected by and hosted on G2.com.

One area that would further enhance the system would be expanded integration capabilities with external reporting tools. The ability to more seamlessly connect the data to platforms like Power BI would allow us to incorporate foot traffic into our broader operational dashboards and strengthen our overall analytics environment. Review collected by and hosted on G2.com.

T.M.A.S is very easy to set up, easy to use, and was a breeze to implement. We had great training buy the customer support team.

We have two retail stores and use a number of the features to give us real time information about store traffic and historic traffic counts to make sure we have the correct amount of staff at the right time.

The app is very easy to use and gives a tonne of information! Review collected by and hosted on G2.com.

We have not found any downsides yet, everything works great. Review collected by and hosted on G2.com.

The support. We were required to buy this by a fire marshal so this was a purchase not wanted at all, but needed.

Mike V. and Sayantani were both wonderful and gave me the best customer experience even under unfortunate circumstances. Review collected by and hosted on G2.com.

Nothing to dislike. I can imagine that others might think the software is overcomplicated so maybe look into simplifying some categories. For example, it looked like there were 20+ reports but I can't imagine anyone using all of those. Then again, we'll barely even use ours so it is what it is.

Again, nothing to dislike, just a preference of simplicity from me(which Sayantani helped with by hiding report options that I didn't need). Review collected by and hosted on G2.com.

TMAS has proven to be an acurate and acessable people-counting solution at our 2 venues. The product allows us to track how many people visit our sites, and generate reports to match any time window a user requests. This is useful when working with dates inbetween months, rather than just blocks of predetermined values. Email alarts notifying me when a device is obstructed or low battery ensures that I can quickly address and issues that come up, and maintain clean records. Review collected by and hosted on G2.com.

too many buttons and features create distractions and cause confution for less "technologically literate" users, leading too frustration. I personally dont have the problem, but others in my space unfortuenly cannot query the data themselves (I would not attribute this fault to the product, but rather the user). Review collected by and hosted on G2.com.

The team over there are extremely knowledgeable and efficient. I had 5 traffic counter calibrations done in one hour by a very skilled Mike V. over there! The Shopify POS integration is a nice touch. Review collected by and hosted on G2.com.

The solutions to mount the traffic counters are generic and third party. Our team is pretty handy so we manage but a streamlined telescoping mount would speed things up. Review collected by and hosted on G2.com.

This is such a wonderful tool! It allows us to track how many people enter our store, identify the days with the most traffic, and use that information to plan sales and marketing efforts more effectively. It was incredibly easy to set up, and the customer service team has been so helpful and responsive every step of the way. As a result, our thrift store can increase funding, which directly supports our teen center and helps us better serve the local community. Review collected by and hosted on G2.com.

It would be helpful for the PEARL to keep track of data for a longer amount of time. However, our business has created an Excel doc to make sure we always have these numbers. Review collected by and hosted on G2.com.

We consistently receive reliable, accurate data on foot traffic in our store, which means we can calculate our true conversion rate with confidence. With that insight, we’re able to make better-informed decisions about displays, staffing, and other day-to-day operational choices. Review collected by and hosted on G2.com.

There are many reports included in the subscription package that we don’t have a use for. I’d prefer a simpler subscription option that provides only traffic data. We already have our own way of interpreting that data in relation to our sales. Review collected by and hosted on G2.com.

I'm in a new director position and couldn't figure out why our T.M.A.S. data wasn't showing up. Sayantani not only found out why and helped me fix it, but offered to schedule a time to train me on reports to help meet my goals for our library and use of the software. She has stayed in communication with me through other, self-created issues. She's very patient, helpful, and understanding when helping me work through this learning curve. The software is great for helping me find out peak hours, hours we may need to adjust, most use areas of the library, and scheduling needs. I use the reports every day and highly recommend it. Review collected by and hosted on G2.com.

I don't like that one of my employees was able to delete two of our devices, but that's my fault because Sayantani asked if I wanted to adjust users' access. I should've deleted all other accounts then. Review collected by and hosted on G2.com.

We were looking for a traffic counter for our store and found T.M.A.S Traffic Counter, a Canadian company based in Montreal. We were hesitant at first but decided to give them a try.

Product Selection:

We ordered the 3D Scope II camera. Before ordering, we had demo meetings with their sales team. The sales representative was knowledgeable, polite, and answered all our questions. We took a month to decide, and the representative wasn’t pushy at all. In fact, they encouraged us to take our time. They were always available to address our questions and concerns.

Product Installation:

The product arrived quickly via UPS. A tech support person guided us through the installation and configuration process virtually. We had a small issue where the equipment wasn’t connecting properly. They sent a replacement within a week. We installed the new equipment, and it’s been working perfectly for the past 8 months. The tech team followed up after the initial setup. They provided a UPS return label for the faulty equipment, and the return process was hassle-free with no cost to us.

Customer Care:

Soon after installation, their customer care team reached out. A representative set up an initial call and walked us through the setup, app installation, reports, and other features. She helped us set up weekly and monthly reports. A month later, she followed up again and showed us more advanced features. Six months later, she checked in again and offered continued support.

Technical Support:

Three months after installation, we had an overcounting issue. We contacted technical support, got connected within minutes, and the issue was fixed in less than three business days. It was just a minor configuration problem.

We’re really impressed with the whole experience, especially since this was our first time using a traffic counter and dealing with T.M.A.S. The team handled everything virtually with minimal disruption.

Summary: Great product, excellent team, and amazing customer support. We highly recommend T.M.A.S Traffic Counter and will continue to work with them for our business. Review collected by and hosted on G2.com.

It will be great if they partner with local technicians just in case if someone needs help with installation or configuration. Not everyone is tech savvy so it will be great help for small businesses who doesn't have resources to get these things done. Review collected by and hosted on G2.com.

I like that I can get an accurate count of adults and children with T.M.A.S. It was extremely easy to set up, and our in-store staff managed it without needing outside professional help. Review collected by and hosted on G2.com.

The reporting feature is a little bit awkward and difficult, but accurate. Review collected by and hosted on G2.com.