SysAid Reviews & Product Details

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you.

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SysAid

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SysAid Community

Languages Supported

Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified)

Overview by

Ami Shimkin (Director of Marketing at SysAid Technologies Ltd.)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

SysAid Media

A consolidated fully customized, and easy-to-navigate view of the entire ticket queue to help admins resolve issues more effectively and more efficiently.

Delivering always-on, 24/7 service, this conversational self-service experience uses Generative AI to help employees work through issues by delivering answers based on what it has learned by absorbing your knowledge base articles, internal data, and ticket resolution history – as well as verified...

Admins can deep dive into the history and context of a ticket, quickly, with ticket journey filters, while reviewing a chronological, consolidated view of everything to help reach a resolution, faster – including all actions taken, all communications, an audit log, and employee sentiment througho...

With easy-to-use drag-and-drop capabilities, admins can customize and configure templates using the Template Designer, and add hints to guide end users while filling out relevant fields.

Gives the admin control over the quality of answers that the AI Chatbot provides, through the ability to edit and fine-tune the answers.

SysAid AI Agents empower IT teams with intelligence that thinks, learns, and acts securely. Designed to enhance—not override—your IT operations, they anticipate needs, make informed decisions, and adapt responsibly.

Experience AI Agents that adapt, learn, and take proactive action for your IT team.

Deliver exceptional service. Automagically.

SysAid Copilot - watch generative AI implemented into every element of service management

A comprehensive platform with generative AI baked into every element of service management, delivering exceptional service. Automagically.

Official Downloads

(5)

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Learn how Dornan Engineering streamlined support with SysAid Copilot and Microsoft Teams integration.

Learn how Survitec rolled out SysAid globally in under an hour of training—cutting licensing costs, enabling AI-powered features, and driving instant value with SysAid Copilot.

Learn how Polar Beverages saved 5 hours a day and boosted IT efficiency by 30–40% by adopting automation and increasing self-service portal usage 4x.

Learn how Queen’s University boosted IT productivity with smart automation—saving 380 hours annually and improving performance just 4 months after implementation.

Learn how Mission Health cut ticket handling time by 10–15 minutes, reduced MTTR by 10%, and now resolves 75% of requests the same day — all while seamlessly migrating to the cloud.

Interactive Demo

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Hiten P.

Enterprise (> 1000 emp.)

12/5/2023

"The Tracking Machine"

4/5

What do you like best about SysAid?

Organize high volumes of requests in a centralized system.

Consolidate interactions into one thread.

Maintain customer service standards.

Context of previous customer communications.

Improved communication with customers.

Easy and efficient team collaboration.

Customer support

The best thing is you can access sysaid anytime, anywhere. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Cost

Difficult To Use sometimes if the user is not computer geeky. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

The main problem that SysAid is solving for us is it tracks everything from the starting point where we can go back and look at the tickets if need to be opened. It has improved the quality of our service delivery and IT support.

It increases the efficiency of the ticketing system, help desk, and IT operations and also saves money in terms of ticketing system software costs from other competitors, and improves the end-user experience. Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

1/18/2023

"AMAZING SUPPORT"

4.5/5

What do you like best about SysAid?

Easy navigation on the platform. Also the ability to generate reports. very easy to use! the support also receivbed from the Support staff is good Review collected by and hosted on G2.com.

What do you dislike about SysAid?

the occasional unavailability of the platform Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

9/5/2024

"ITSM Platform"

4/5

What do you like best about SysAid?

User interface, Self service portal, work-flows Review collected by and hosted on G2.com.

What do you dislike about SysAid?

integration with Identity provider could be better, Knowledge base lacks features Review collected by and hosted on G2.com.

Matej M.

IT GIS DSS Analyst

Enterprise (> 1000 emp.)

7/12/2024

"SysAid"

4.5/5

What do you like best about SysAid?

Easy access to review tickets from administrative perspective

easy to implement new functions.

I use SysAid on daily basis, helping me to complete varius tasks.

Customer support -end user friendly envinroment.

Ease of Integration. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

slightly longer response time when refreshing website.

I would be glad if SysAid came up with new features. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

5/13/2024

"Efficient and customisable"

4.5/5

What do you like best about SysAid?

Very efficient and customisable, easy to implement, fast response from customer support, love the chat AI bot. Integrates perfectly with Azure AD and MS Office single sign-on. Reporting is very easy to create and find the information you need. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

There is so much to learn and the system does so much. Review collected by and hosted on G2.com.

Verified User in Food Production

Enterprise (> 1000 emp.)

12/21/2023

"SysAid has been a great step in the right direction."

4.5/5

What do you like best about SysAid?

SysAid has helped us to provide a better end user interaction with their Self-Service Portal along with better auto categorization and work flow features for Admin use. SysAid also has a lot of potential and features for us to tap into. We switched to SysAid early 2023 and so far has a been the step in the right direction in meeting our needs. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

SysAid doesn't offer the remote capabilitiy among a few other features where we have had to keep Conenctwise Automate. Implementation when we switched to SysAid was a little rushed, but was pushed to higher frequency due to our admin. We have been lacking the time to fully implement a lot of other features that SysAid has to offer. Reporting could be better but i know there are improvements coming next year. Review collected by and hosted on G2.com.

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

2/26/2024

"my experience with sysaid"

4.5/5

What do you like best about SysAid?

One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing technicians to solve problems quickly and efficiently. Additionally, the ability to customize the dashboard according to individual preferences further enhances the user experience and increases productivity. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

The main drawback is the excessive price, which makes the product inaccessible for small teams or those with limited budgets. This limits its adoption and excludes an important part of the market that could benefit from its capabilities. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/6/2024

"Easiest App to implement Great SLM"

5/5

What do you like best about SysAid?

It is user friendly. Easy to learn for anyone eventhough they know nothing about it initially. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Not all design features are available. Some require professional service to do. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

5/7/2024

"Overall Solid Product"

4/5

What do you like best about SysAid?

The software is simple and will cover all of your basic needs. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

It is missing one major thing for me. The installer cannot be customized to automatically assign groups to assets which is annoying when you have lots of devices. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/28/2023

"Great Tool for Customer Management and Easy Ticket System"

5/5

What do you like best about SysAid?

The ease of creating tickets for the support team. The ability to review and monitor all activity for a customer and the ability to email through the system without providing a personal email address. The ability to have customizations (like we do) to monitor our hosting accounts with all hosting details. It's easy to update information for the support team by adding an activity to a ticket. There are many more features of the program that our support team use to monitor work done and the ability to track what each support tech has handled for the day. Great reporting with this software. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

I don't like that you cannot forward emails from customers. Once it's a ticket, you only get details. Review collected by and hosted on G2.com.