The G2 on SysAid

SysAid Overview

What is SysAid?

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically.

SysAid Details

Product Website

Discussions

Official SysAid Community

Languages Supported

Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified)

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Product Description

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

How do you position yourself against your competitors?

SysAid stands out by embedding Generative AI throughout service management, enabling quicker issue resolution and improved CSAT scores. Our intuitive interface ensures swift adoption, while SysAid Copilot, trained specifically on each organization's data, offers unique, relevant, and verified solutions. With fine-tuning capabilities and a vast data pool, it supports end-user self-service via conversational AI, reducing repetitive tasks for admins and boosting CSAT scores. Additionally, Copilot's automatic alerts and suggested solutions enhance network management and agent productivity, setting SysAid apart for its comprehensive, tailored AI solutions and user-centric approach.

Seller Details

Seller

SysAid

Company Website

Year Founded

2002

HQ Location

Tel Aviv

Twitter

@sysaid
9,826 Twitter followers

LinkedIn® Page

www.linkedin.com
218 employees on LinkedIn®

Description

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster, smoother IT service. And IT service teams get a break from their repetitive manual tasks and some time to actually do the work they love.

Overview Provided by:

Ami Shimkin

Director of Marketing at SysAid Technologies Ltd.

SysAid Integrations

(1)

Verified by SysAid

Microsoft Teams

Recent SysAid Reviews

3/24/2025

Verified UserMid-Market (51-1000 emp.)

4.5 out of 5

"SysAid Service Desk (Spaces)"

Very customizable, can create many forms, categories and workflows tied to specific templates. Fully Cloud based, so accessible from anywhere with ...

3/20/2025

Verified UserMid-Market (51-1000 emp.)

4.0 out of 5

"SysAid AI Agent Excels"

I am most pleased about the integration of their new AI agent, and how it references our Sharepoint datapool. It makes the process of end users in...

3/19/2025

TIMOTHY S.Enterprise (> 1000 emp.)

4.5 out of 5

"Wonders of SyAid And its value for money"

SysAid is one of the best ITSM platforms in the market and they have a lot of features that offers better performance when it comes to ticketing an...

SysAid Pricing

See all 2 SysAid pricing levels

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SysAid Media

A consolidated fully customized, and easy-to-navigate view of the entire ticket queue to help admins resolve issues more effectively and more efficiently.

Delivering always-on, 24/7 service, this conversational self-service experience uses Generative AI to help employees work through issues by delivering answers based on what it has learned by absorbing your knowledge base articles, internal data, and ticket resolution history – as well as verified...

Admins can deep dive into the history and context of a ticket, quickly, with ticket journey filters, while reviewing a chronological, consolidated view of everything to help reach a resolution, faster – including all actions taken, all communications, an audit log, and employee sentiment througho...

With easy-to-use drag-and-drop capabilities, admins can customize and configure templates using the Template Designer, and add hints to guide end users while filling out relevant fields.

Gives the admin control over the quality of answers that the AI Chatbot provides, through the ability to edit and fine-tune the answers.

Provides admins with a real-time summarization of the ticket content and employee emotion (AI Emotion) from the Queue or Ticket Journey so admins can understand the context, history, and end-user sentiment at a glance.

Deliver exceptional service. Automagically.

SysAid Copilot - watch generative AI implemented into every element of service management

A comprehensive platform with generative AI baked into every element of service management, delivering exceptional service. Automagically.

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Official Downloads

Download

Learn how a successful migration to Cloud helped Mission Health Services drop their MTTR by 10%, save 10-15 minutes per ticket and close 3/4 of tickets the same day.

Download

Learn how St. George achieved a 90% improvement in routine software patch success rates.

Download

Learn how ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool.

Download

Learn how Lanseria International Airport improved their average MTTR by 92%, from 25 days to just 2.

Download

Learn how Centra Credit Union achieved a reduction of 50% of all IT tickets that are created independently by employees

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Video Reviews

Very intuitive and user-friendly

Sysaid is extremely cost effective for a business plan!

Why SysAid has no rival.

See all video reviews

G2 reviews are authentic and verified.

Here's how.

Mike S.

IT Services Manager, Greenville Operations

Insurance

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Apr 01, 2015

"My company was going through an acquisition and SysAid was a perfect fit."

What do you like best about SysAid?

Used SaaS implementation which allowed my company to leverage the End-User Portal for incident management. The Help content was a tremendous asset to me as the software administrator. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Implementing Change and Problem Management was less intuitive. More structure around conforming to ITIL standards and best practices would have helped me more with the rollout. Review collected by and hosted on G2.com.

Recommendations to others considering SysAid:

n/a Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

Incident Management; Change Management; Problem Management; Password Services Review collected by and hosted on G2.com.

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Helpful?

Admin Approval Link

Verified User in Information Technology and Services

"SysAid was good enough"

I liked that it worked most of the time. If nothing else, when I used it 5 years ago it was way better than not having a ticketing system at all. Review collected by and hosted on G2.com.

It didn't let you know who was actively working on a ticket. It may have changed since I last used it though. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Enterprise(> 1000 emp.)

"SysAid and I miss it"

Ease of use both onsite, remote and on mobile platforms. Review collected by and hosted on G2.com.

Nothing. As and admin you just need to ensure you set it up properly and lock it down. Review collected by and hosted on G2.com.

I am testing for my current role, we happen to use another unnamed platform that I am not too happy with. Review collected by and hosted on G2.com.

SysAid Reviews & Product Details - Page 72

SysAid Overview

SysAid Integrations

Microsoft Teams

Recent SysAid Reviews

SysAid Pricing

SysAid Media

Official Downloads

Learn how a successful migration to Cloud helped Mission Health Services drop their MTTR by 10%, save 10-15 minutes per ticket and close 3/4 of tickets the same day.

Learn how St. George achieved a 90% improvement in routine software patch success rates.

Learn how ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool.

Learn how Lanseria International Airport improved their average MTTR by 92%, from 25 days to just 2.

Learn how Centra Credit Union achieved a reduction of 50% of all IT tickets that are created independently by employees

Video Reviews

713 out of 714 Total Reviews for SysAid

SysAid Pros and Cons

Overall Review Sentiment for SysAid

SysAid Comparisons

Top Rated SysAid Alternatives

Explore More

SysAid Reviews & Product Details - Page 72

SysAid Overview

SysAid Integrations

Microsoft Teams

Recent SysAid Reviews

SysAid Pricing

SysAid Media

Official Downloads

Learn how a successful migration to Cloud helped Mission Health Services drop their MTTR by 10%, save 10-15 minutes per ticket and close 3/4 of tickets the same day.

Learn how St. George achieved a 90% improvement in routine software patch success rates.

Learn how ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool.

Learn how Lanseria International Airport improved their average MTTR by 92%, from 25 days to just 2.

Learn how Centra Credit Union achieved a reduction of 50% of all IT tickets that are created independently by employees

Video Reviews

713 out of 714 Total Reviews for SysAid

SysAid Pros and Cons

Overall Review Sentiment for SysAidQuestion

SysAid Comparisons

Top Rated SysAid Alternatives

Explore More

Overall Review Sentiment for SysAid