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Very intuitive and user-friendly
Sysaid is extremely cost effective for a business plan!
Why SysAid has no rival.
713 out of 714 Total Reviews for SysAid
Overall Review Sentiment for SysAid
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Many detailed out of the box configuration options.
The solution is easy to integrate with other services, via out of the box integrations or using the REST API framework.
We use the system on a daily basis for ITSM.
The customer support is great. Very responsive and helpful helpdesk, biweekly chats with costumer care personnel. Review collected by and hosted on G2.com.
The UX on the admin side is now much improved, but it is a bit buggy at the moment. Thankfully a fallback to classic UI is possible. Review collected by and hosted on G2.com.
The support once issue is received with clear details, the team go above and beyond to help in providing a lasting solution. Years of usage and still kicking, the team are working hard to meet market trends by implementing AI, this is good for business continuity. Review collected by and hosted on G2.com.
Some Issues when raised, require immediate developer attention, however, one must go through level one support and after countless back and forth, issue is eventually not resolved, and we have to live with the consequenses till suddenly a developer picks it up and resolves or its resolved in updates. Review collected by and hosted on G2.com.
SysAid has allowed us to get a grip on our scattered tickets, asset management and how we communicate with our customers.
Having access to all this in one portal - not even mentioning the BI analytics that are also included Review collected by and hosted on G2.com.
Only downside I've come across is on occasion it can be a little slow but nothing major Review collected by and hosted on G2.com.
SysAid is quite intuitive. We have the request and issue tracking cloud version of SysAid and when I, as a Business Analyst, need to jump in and make changes, it's fairly easy to do.
We also use SysAid in both French and English. Translation is very easy to do. Review collected by and hosted on G2.com.
I would really like the ability to modify the format of the request (i.e. using columns, tables, etc) without having to have it done by professional services. Review collected by and hosted on G2.com.
Workflow automation: Streamlines processes
Asset management: View, secure, and manage assets
Case summary: Provides a full case summary, including sentiment analysis
Remote control: Allows service desk agents to resolve issues from anywhere Review collected by and hosted on G2.com.
End user interface and few enhancements that takes lot of time . Review collected by and hosted on G2.com.
SysAid simplifies IT service management with its intuitive interface and robust features, making it easy to track, manage, and resolve issues efficiently. Review collected by and hosted on G2.com.
The interface is so detailed that it makes me want to tweak things constantly. Review collected by and hosted on G2.com.
SysAid's comprehensive IT management capabilities, including incident and problem management, asset tracking, and remote control, are highly effective. The platform is intuitive, customizable, and integrates seamlessly with other tools, enhancing our overall efficiency at Republic Bank Ghana (PLC). Review collected by and hosted on G2.com.
SysAid's centralized dashboard offers a clear overview of all IT activities, making it easy to manage and track incidents and service requests. The Integraition into MS Team makes it more easy for end users Review collected by and hosted on G2.com.
This is cloud based, hence its easily accessble anywhere and anytime. It also has a user friendly platform, easy to navigate for end users. Due to its ease of implementation, this can be easily deployed to all users. It can be integrated with outlook, facilitating ease of cummunication Review collected by and hosted on G2.com.
Customer support tends to delay with their constant back and forth in the intent of trying to understand an escalated issue, eventually prolonging the support process Review collected by and hosted on G2.com.
We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and more, and the price of the solution was very competitive.
The tech enablement sessions offered by SysAid made the implementation and integration go without a hitch, and the customer support staff were friendly and helpful.
SysAid is intuitive and easy to use. Review collected by and hosted on G2.com.
So far, we have no complaints about SysAid, and have found everything to our satisfaction. We use the helpdesk evey day and have come across no issues. Review collected by and hosted on G2.com.
ITSM system has alot to offer although it might have small short comings in terms of managing softwares on certain assets, however it is capablity in managing devices is surprisingly good. Review collected by and hosted on G2.com.
the implementation is a very hard path to go through, and documents do not reflect their new GUI, and it can be cumbersome to find the options hidden in different places. Review collected by and hosted on G2.com.
