Synthetix Knowledge: For Your Team Discussions

Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%. When users leave Synthetix Knowledge: For Your Team reviews, G2 also collects common questions about the day-to-day use of Synthetix Knowledge: For Your Team. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.