Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Synergis Adept is a reliable and capable piece of software"
4/5
What do you like best about Synergis Adept?

Adept comes with a wide range of features and settings straight out of the box that allows you to finetune your use of the software to best meet your needs, no matter your work environment. The Synergis team is continuously updating their product and getting user feedback to better develop the product to best meet the needs of their users and adapt to the ever changing real world. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Upgrading from version to version tends to be a little cumbersome. I expect there to be a few growing pains and hiccups during the transitions but there seems to be more than there should each time. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thanks for your review. and acknowledging that our product development team hears your feedback. We believe that your voice and perspective keeps us on course.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Adept setup for shared PC"
4.5/5
What do you like best about Synergis Adept?

The file history and audit trail tracing Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Need bigger thumbnails for CAD drawings. Review collected by and hosted on G2.com.

MB
Michael B.
Director Engineering & Quality Assurance
Small-Business (50 or fewer emp.)
"Adept makes it easy to control all types of documents."
5/5
What do you like best about Synergis Adept?

One very helpful item for me is that we are able to attach files from the Adept data base to our ERP system. This assures that manufacturing employees always have the most recent revision of documents. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

A complaint that I sometimes get is that using the transmittal function takes too long. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thanks Michael for all the praise! More importantly, we're thrilled to know that Adept has served you will for compliance and quality assurance. And congrats on going paperless! More people should follow your trailblazing.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Excellent Software to Manage Your Files"
4.5/5
What do you like best about Synergis Adept?

The ability to search for files beyond just words used on the file title. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I have found few issues as the software is very user friendly. As an administrator and user, I would prefer an easier way to swap between my user account and administrator account. Right now the program has to be completely closed and reopened. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you for sharing your review! It’s fantastic to hear how Adept’s advanced search capabilities are making it easier for you to find exactly what you need. That kind of efficiency can make a big difference in managing complex file systems.

Your feedback about switching between user and administrator accounts is valuable. It’s clear you’re looking for a smoother process, and insights like this help identify areas for improvement.

It’s also encouraging to see how Adept is streamlining your processes for controlling and tracking document and drawing changes. Having a more efficient system for managing these updates must be a real time-saver for your team.

Thank you for sharing your thoughts and experiences—it’s always helpful to hear directly from both users and administrators about how Adept is supporting their work!

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Adept Desktop"
4.5/5
What do you like best about Synergis Adept?

Being able to track the trail of all documents and be able to have people accountable for their work. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Viewer load up slowly and doesn't support as many engieering apps I we would like Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thanks for the positive feedback on Synergis Adept! We love to hear that revision tracking, the audit trail, and the viewer's date stamp feature makes your work easier.

Could you clarify which particular engineering file types you'd like us to include in the viewer? That way, our product managers can consider your suggestions for future releases.

Cheers for your comments about Adept's integration with AutoCAD and how easy to use and implement. And it's always great to hear that Adept 's ability to find files faster and tracking revisions makes your work day more efficient.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Adept has allowed us to track all the drawings and documents in a user-friendly interface."
5/5
What do you like best about Synergis Adept?

Adept is very intuitive in searching for documents. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

The viewer is a little slow in streaming documents. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thanks for sharing your experience with Synergis Adept. It’s impressive to see how you’ve been able to manage your 16,000+ documents with Adept's user-friendly interface. Having an intuitive search feature must make navigating that complexity far more manageable.

Appreciate your feedback about the viewer being a bit slow. It’s helpful to understand where performance improvements could make an impact, and I’ll make sure this insight is passed along.

It’s clear that Adept is providing valuable structure and organization for your document management needs. Thanks so much for taking the time to share your thoughts!

Chad T.
CT
Chad T.
Director of Facilities Infrastructure and Technology
Mid-Market (51-1000 emp.)
"Absolutely Organized"
5/5
What do you like best about Synergis Adept?

Adept allows us to get the right files to the right people quickly and efficiently Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Would like to see improvements continue on support and ease of use for mobile devices. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Chad

A big thank you for your great review of Adept...you hit on our super power for quickly locating and sharing information with everyone on a team.

Our mobile app is evolving daily. Make sure you reach out to the mobile app product manager, Chris.Fabri@synergis.com, for any more feedback on ways to improve the ease of use.

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Best Librarian Ever"
3.5/5
What do you like best about Synergis Adept?

Synergis Adept does an excellent job of safeguarding our technical files and tracking all user actions taken concerning the files, as though the program was the pickiest librarian on the planet. We rely on the files' content, but we also require a captured history of the file: it informs our present design decisions. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Though its "lockbox" function does exactly what we need it to do, we have had issues with markups on files or quickly creating similar groups of markups across tens to hundreds of files when needed. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Your Adept review truly brightens our day! It's fantastic to hear how Adept acts as your meticulous digital librarian, safeguarding technical files and meticulously tracking all user actions. Knowing that this recordkeeping informs your design decisions and benefits your projects is incredibly rewarding.

We appreciate your candid feedback regarding markups. Regarding the "lockbox" function: We understand the need for a smoother workflow when creating and applying markups across large file groups. Enhancing this capability is a priority for our development team, and we're actively working on streamlining the process to make bulk markup creation and application a breeze.

In the meantime, please don't hesitate to reach out to our Adept support team. They can provide valuable assistance to optimize your workflow while the enhancements are underway.

Thank you again for your stellar review and for being a valued Adept user! Your feedback is instrumental in helping us continuously improve the Adept experience.

Best,

Martha

TA
Tess A.
Documentation Specialist
Mid-Market (51-1000 emp.)
"Always there when I need them!"
5/5
What do you like best about Synergis Adept?

I have to say, lots of these systems have similar features - the best thing about Synergist is their team. The help there is always there when I need them, whether technical or strategic support. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

We have struggled with the user interface, but we are working through that. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thank you for your review, Tess. It’s always nice to hear that our team has been reliable when you’ve needed support, whether for technical questions or strategic input. We’re proud to be a partner you can count on.

We appreciate your feedback about the user interface. While it’s not perfect yet, it’s helpful to know where improvements are needed, and we’re always working to make the experience better for users like you.

Glad to know Adept is providing the controlled environment you were looking for to manage documents and document creation. If there’s anything more we can do to support you, please feel free to reach out.

Thanks again for taking the time to share your thoughts!.

AC
Alma C.
Senior System Administrator
Mid-Market (51-1000 emp.)
"Great Document Management Software"
5/5
What do you like best about Synergis Adept?

Adept makes it easier for us to manage our documents. Knowing easily who last modified a file is a plus. It is one of the critical applications we use in our company. Having the Synergis technical support makes it even better.

Synergis continue to give us fast and friendly technical support. They take care of you until the issue is resolved and the do a followup just to see if everything is good. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

There is nothing we dislike about Adept. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thanks Alma for the wonderful 5-star review. We so appreciate your willingness to take the time to share your experience with Adept.

Knowing that Adept is critical to your work and that it addresses all your file management needs is "pure delight" to everyone at Synergis.