Verified User in Facilities Services
AF
Verified User in Facilities Services
Mid-Market (51-1000 emp.)
"Always Know Where Your Files Are—Easy to Find When You Need Them"
5/5
What do you like best about Synergis Adept?

We know where all the files are and we can find them when we need them. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

The user interface is daunting to our less technical users. Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"We were better off before the upgrade."
1.5/5
What do you like best about Synergis Adept?

We do like the functionality of the search engine. However, a legend with the wildcards would be very helpful. Especially, to those who use the system less often. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I seem to be hearing a lot about the software as of late. In a recent incendent, we needed prints for emergency work and were not able to access them. This being a contributing factor to a nearly sitewide shutdown. Consensus at the plant is that we were in a much better position prior to the upgrade.

The new viewer has caused some fits.

Printing is always an issue I hear from users.

As you already know, the viewer is very sluggish and takes a considerable amount of time to open with the first file.

Sometimes our drawings don’t open at all. See below example. I can see the drawing in the thumbnail but it will not open in the view window. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

Thanks for sharing your experience. I have forwarded your concerns to the product development team, Helpdesk, and your account manager, all of whom are committed to making you whole after the upgrade. I promise to follow up with you.

JE
Jesus E.
It engineers
Enterprise (> 1000 emp.)
"Fast Access to Stored Information with Powerful Search"
5/5
What do you like best about Synergis Adept?

the facility to search store and keep the information at hand Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

slowness due the amount of data or maybe the capacity of software Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Thanks for the review! I'm glad Adept is helping you keep important information organized and easy to find when you need it. I appreciate your feedback on performance as well, and I'll be sure to share it with our team. Thanks again for taking the time to share your experience.

Ernesto H.
EH
Ernesto H.
Operations Manager
Small-Business (50 or fewer emp.)
"The future seems brighter than I thought"
4/5
What do you like best about Synergis Adept?

Keeping to the one document has the truth method. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Poor usability for remote CAD users with large data sets Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Thanks for sharing your thoughts! It's great to see Adept helping your team eliminate questions about which revision is the most current. Having a single source of truth for engineering information is so important, so I'm happy to see the value it's providing you. Your comments on usability for remote CAD users is appreciated and will be passed on to the product team!

Tyler C.
TC
Tyler C.
Drawing Supervisor
Enterprise (> 1000 emp.)
"Handling Large Datasets"
5/5
What do you like best about Synergis Adept?

Easy user interface for first time users Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I would like there to be a queue for when all the licenses are in use. Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Thank you for taking the time to leave a review! I'm glad to hear Adept is helping your team manage revisions across engineering drawings and project documents, and that you've found it easy for new users to get started with. I appreciate the feedback on license availability as well, and I'll be sure to pass that along to our product team. Thanks again for sharing your experience and for being part of the Adept community!

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Jaylin C review"
3.5/5
What do you like best about Synergis Adept?

It’s easy to use and has a pleasing interface. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Sometimes I have problems opening the viewer in solid works Review collected by and hosted on G2.com.

JF
Jeremy F.
Drafter/Designer
Mid-Market (51-1000 emp.)
"Great product, support, & people"
5/5
What do you like best about Synergis Adept?

Any time I have had any problems or questions they have been resolved very quickly. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I have no dislikes as of today. I have been using this software for almost 15 years. Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Thank you for your wonderful review - we're so glad you're loving Adept and are always happy to provide support.

I'm glad to hear you're looking forward to the Adept Cloud release - so are we! We're excited to introduce it at Adept Experience this year - hopefully you'll be joining us there! There's several sessions and training classes that will offer great insights for implementing it at your company.

See how Synergis Adept improved
Verified User in Electrical/Electronic Manufacturing
IE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Good experience"
4/5
What do you like best about Synergis Adept?

We like adept and the way our employees are utilizing to complete work.

We appreciate some of the fixes that were done during the upgrade especially the Plot.

Team is great to work with as they are trying their best to address newly identified issues. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

We had some issue with the embedded JIF. and the fact that we had to use work around for quite sometime. The fact that we have to wait for big releases for some of the fixes. Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Thank you for sharing your feedback! It's great to hear your team is finding value in using Adept to support their work, and that the recent upgrade improvements have made a positive impact. We truly appreciate your kind words about our team as well - supporting our customers and working through challenges together is the most important aspect of what we do!

I understand your frustration regarding the embedded JIF issue and the need for workarounds and appreciate the feedback. It's always valuable as it helps us prioritize improvements and continue refining the product so we can deliver enhancements as efficiently as possible. We hope you continue sharing your ideas and ways we can improve, and if you ever need help with a specific issue, a member of our team will always be available to assist!

Verified User in Mechanical or Industrial Engineering
AM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Excellent Document History Tracking and Access Visibility"
5/5
What do you like best about Synergis Adept?

The ability to track document history and who accessed the document. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

The viewer can be slow at times, however a simple restart helps fix the problem Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Thanks for taking the time to leave a review! It's always great to hear that features like tracking document history and access and full-text search are helping you work more efficiently. Your experience on the viewer performance is appreciated as well - we take all that feedback to heart as we work to continuously improve our products and features.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Adept’s Search and Document Control Supercharge Our Workflow"
5/5
What do you like best about Synergis Adept?

Adepts search capabilities and way of establishing document control allows us to speed workflow and control documents across our company. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

We have issues with the web based viewer for some dwg files. Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

Love this! Quickly finding information and maintaining document control is exactly what Adept is built for - "supercharging" your workflow is such a great way to describe it! I'm glad to hear it's also been beneficial in controlling drawings across teams and external partners.

Thank you for also sharing your feedback about the viewer - that kind of input helps guide future improvements and enhancements.