Synergis Adept Reviews & Product Details

Adept has many upsides, but the biggest one is the pre-sales and after-sales support from the staff. Our implementation was in 2006, and we have been a customer since, and no implementation is without incident, but over the last 15 years we've has a few issues that Synergis has been very responsive about solving, even going so far as to send out on-site techs on their own dime to assist with issues specific to us. The software itself is easy to manage and integrates nicely with nearly ever application and document type we use.

There's finally a new viewer that works well (although is still a work in progress), we do like where it is going and being able to move away from the old viewer has been a boon for us. Review collected by and hosted on G2.com.

In a modern Web 2.0 world, the application is not the looker at the ball, the lack of customization and modernization in the interface takes some getting used to. The lack of non-linear workflows or condition based workflows was something we had to work around and have lost some fidelity over the years as we have had to simplify the way we do business (sometimes for the better, sometimes it feels like making a square peg work in a round hole). We don't let this detract from the application, its complex but simple and effective for what we use it for.

Unique to use, new features don't always pop or help us as more refinement to existing features would. Review collected by and hosted on G2.com.

My company has had Adept since 2009 and it has played a central role as an important drawing management and tool for engineering, contstructions and managing project design material.

Almost more than anything, the customer service at Synergis is second to none when comparing to any other engineering software company that I have ever dealt with in my 25 year career.

The best part is, the people who build it often reachout to ask customers how they can improve it and request ideas. #Adept_Is_BEST!

Corey Tanner Review collected by and hosted on G2.com.

I have been an advocate of Adept for more than 15 years and continue to work with Synergis as a power user to find more ways to utlize this tool. Review collected by and hosted on G2.com.

i was grandfathered into a Document management position at Toray and didn't know a thing about Adept until i was hired . I have a gift of being able to pick up and learn software so i wasn't worried. Everything from the Adept experience, the help desk, and my first System Upgrade these folks are top notch with customer service . they really want you to succeed. We recently in 2025 finished the install of our custom plugin and charlie and his team have been great to work with . Review collected by and hosted on G2.com.

i guess the only Dislikes are a few system limitations. Its a document management software and at Toray we try to use it and make it do things it was designed for. the viewer is another dislike however iv'e heard in 2025 release that is changing. The viewer curently doesn't have a option to print straight to a printer. I think once you learn the system there isn't a whole lot of dislikes. If you asked someone that doesn't understand the system there maybe more dislikes. Review collected by and hosted on G2.com.

Concise storage & retrieval functionality with very good integration with other business applications. Review collected by and hosted on G2.com.

File viewer & workflow functionality could use some improvement. Review collected by and hosted on G2.com.

We have used Synergis Adept as our Document control system for 10 years now. Being able to manage and track our Engineering documents (Drawings, ECN's, ECR's, Deviations, Start/Stop's) has been invaluable. I have also have been very impressed with the Synergis Help Desk, the Customer support is outstanding.

When I do submitt a Help Desk ticket they get back to me very quickly, sometimes within minutes of my submittal, and have always been able to help me correct my issues and answer my many questions with patience. Review collected by and hosted on G2.com.

The Workflows are a little generic, would be nice if they were a little more customizable. Review collected by and hosted on G2.com.

Adept supplies a method to manage all of our CAD documents from the design phase thru fabrication and implementation, as well as allowing maintenance to access drawings when needed after the equipment is in service. It also stores old versions of all revised files that can be accessed at any time to see what changes were made in the past, which can be extremely helpful with troubleshooting. I would also like to say that Synergis has a very helpful helpdesk and team to work thru any issues you may have with integration between CAD software and Adept. Review collected by and hosted on G2.com.

I wouldn't classify these as dislikes, but the viewer can be a little quirky, I know Synergis is developing their viewer currently and look forward to upgrading to it in the future. There is also a definite manner that CAD users need to learn to interact with Adept, but once you understand a few things not to do, it is very painless to use Adept to manage drawings. Review collected by and hosted on G2.com.

The support staff is just second to none. Professional and personable, they know their product inside and out and will go above and beyond to make sure they are providing the best support they possibly can. Implementation services run like a well oiled machine and even the developers will not hesitate to get involved to see any issue resolved. Being a small customer who has worked with Synergis numerous times, I am always very impressed with their process and dedication to the success of their customers. They are a pleasure to work with and we always have a few laughs along the way. In my many years working in IT and the countless vendors I've worked with in that time, I know that having reliable support is the most important aspect of any sofware and Synergis is truly the Gold standard. Review collected by and hosted on G2.com.

I am not a daily user of the software and only an IT member responsible for keeping it running. I know that the staff in my company who use it are very reliant on it for their daily processes and have never offered any negative feedback whatsoever. Review collected by and hosted on G2.com.

Adept is a very easy to use, yet flexible and highly configurable. It is extremly to implement and configure for specific uses. It give high degree control over security to meet a variety of different needs. And the Synergis Technical Support is outstanding Review collected by and hosted on G2.com.

There is not much to dislike about Adept. Review collected by and hosted on G2.com.

Adept is very customizable to fit the company's workflow. It's relatively easy to use, but it does have a steep learning curve. IT-wise, implementation is easy. But making the customization and rules so that it fits neatly into how the organization works requires a dedicated team. The ultimate goal is to have the whole organization working through Adept daily, otherwise the benefits quickly diminish. Review collected by and hosted on G2.com.

From my usage so far, Adept is not the ideal "Windows Explorer" replacement yet. It's very tedious to browse documents fast. We're still in the early stages of moving everyone to Adept fully, so it might be because not everyone is cataloging the documents as intended. Biggest shortfall, in my opinion, is that Adept requires a change in how people work. Review collected by and hosted on G2.com.

Adept has great version control and links well with our AutoCAD drawings. I also love the Metadata concept of flat storage and search criteria rather than a mess of folders. Review collected by and hosted on G2.com.

Adept has not changed much since we purchased. I see the tool getting passed up by the competition. There is also not much flexibility in our current setup, nor is there a way to quickly pivot the system to improve the layout. The viewer, however, is by far the most significant pain point. It is slow and cumbersome. We've gone to great lengths to create a viewing solution because the viewer had not changed. Review collected by and hosted on G2.com.