1. [Home](https://www.g2.com/) 2. ... 3. [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) 4. [SymphonyAI IT Service Management Discussions](https://www.g2.com/products/symphonyai-it-service-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f173b3012caa51786b9e68a8a3be11ee/symphonyai-it-service-management.jpg "Product Avatar Image") ](/products/symphonyai-it-service-management/reviews) [ SymphonyAI IT Service Management ](/products/symphonyai-it-service-management/reviews) (68)4.6/5 SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. Show More * * * ### 72.0 Nps Score Already have SymphonyAI IT Service Management? ### All SymphonyAI IT Service Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is ITSM system? ](/discussions/what-is-itsm-system) What is ITSM system? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Software Asset Management (SAM) Software ](https://www.g2.com/tags/software-asset-management-sam-software) [ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.&title=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Software Asset Management (SAM) Software ](https://www.g2.com/tags/software-asset-management-sam-software) [ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.&title=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Software Asset Management (SAM) Software ](https://www.g2.com/tags/software-asset-management-sam-software) [ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.&title=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.&title=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # What is the next major release planned? Currently we are in Denali HF01 ](/discussions/31668-what-is-the-next-major-release-planned-currently-we-are-in-denali-hf01) What is the next major release planned? Currently we are in Denali HF01 [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.&title=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # What is the best way to get templates for Scripting options? like if need to have a dropdown or checkbox as and when needed ](/discussions/31483-what-is-the-best-way-to-get-templates-for-scripting-options-like-if-need-to-have-a-dropdown-or-checkbox-as-and-when-needed) If i need to have scripting to be done on each page, do we have any default templates which will be useful when i need to customize the page. Also, the integrated reporting module izenda is having lot of restrictions, do we have any other integration vendor in roadmap to change from izenda. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.&title=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SymphonyAI+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%0aAsk+SymphonyAI+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+SymphonyAI+IT+Service+Management+Discussions+section.) 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Answer a few questions to help the SymphonyAI IT Service Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsymphonyai-it-service-management%2Fdiscuss%3Fsmall_ask%3Dsymphonyai-it-service-management) No