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SYDLE ONE
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SYDLE ONE
By SYDLE
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4.5 out of 5 stars
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SYDLE ONE Reviews & Product Details

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MG
Improvement & Performance Manager
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about SYDLE ONE?

I believe the platform enables end-users to understand and improve many of its flows; the interface is user-friendly, it brings flexibility to create, test, and re-use flows, easy to connect with other corporate applications. Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

It requires time for the user to obtain the most of the platform, but it's connected to the cultural shift more than the technicity itself. For the first time, it doesn't sound easy if the end-user is not well educated on BPM or process-oriented. However, as the flows are created and optimized, the perception starts to change and have more engagement., Review collected by and hosted on G2.com.

Recommendations to others considering SYDLE ONE:

On top of the software, SYDLE has excellent knowledge of Process Management. Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

Mainly the network rollout and payment control on third parties, connecting different process contributors as the ONE workflow are robust. The control over the main flows has increased. Review collected by and hosted on G2.com.

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SYDLE ONE Overview

Editedit
What is SYDLE ONE?

SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: · BPM: business process automation and workflows. · ECM: centralized data and complete content and document management. · Analytics: real-time business indicators. · CRM: 360-degree customer relationship management. · Service Desk: complete management of your tickets and customer service. · Service Portal: next-level self-service and relationship portals. · SYBOX: solutions for shared services, such as HR, procurement, finance, and more. · E-commerce: an online sales platform with integrated front-end and back-end. · Billing: billing management, with pricing, invoicing, collecting, and more. Learn more at www.sydle.com.

SYDLE ONE Details
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SYDLE ONE Community
Languages Supported
English, Portuguese, Spanish
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Product Description

SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: · BPM: business process automation and workflows. · ECM: centralized data and complete content and document management. · Analytics: real-time business indicators. · CRM: 360-degree customer relationship management. · Service Desk: complete management of your tickets and customer service. · Service Portal: next-level self-service and relationship portals. · SYBOX: solutions for shared services, such as HR, procurement, finance, and more. · E-commerce: an online sales platform with integrated front-end and back-end. · Billing: billing management, with pricing, invoicing, collecting, and more. Learn more at www.sydle.com

Seller Details
Seller
SYDLE
HQ Location
Global, OO
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®
NB
Overview Provided by:
Nathani Baesso

Recent SYDLE ONE Reviews

AM
Amanda M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Gives useful information with analysis included"
To the extent of the company’s digitization process, SYDLE ONE has been beneficial. These consist of the CRM and Service Desk which have been instr...
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Jorge J.
JJ
Jorge J.Enterprise (> 1000 emp.)
3.0 out of 5
"Sydle is a good solution for small businesses"
Sydle one can be highly customizable, being adaptive for the business
Read more
HJ
Huzaifa J.Mid-Market (51-1000 emp.)
4.0 out of 5
"Achieving a more coherent Data Fabric"
SYDLE ONE presents an attractive proposition to many businesses interested in simplifying processes. The BPM and ECM features enabled me to easily ...
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SYDLE ONE Media

SYDLE ONE Demo - Next-level customer relationship and service portals
Configure customized service portals and manage the relationships with your audiences on a single platform. Provide your users with next-level self-service, including chats and chatbots. Get to know all SYDLE ONE applications - BPMS, ECM, Analytics, CRM, Service Desk, Service Portal, and more...
SYDLE ONE Demo - Powerful dashboards and CRM pipelines
Easily configure customized pipelines to manage customers, sales funnel, projects, and more. Use different analytics and dashboards – including charts, tables, and maps – to keep track of your business’s operation and KPIs. Take real-time control of your processes, activities, services, engaged u...
SYDLE ONE Demo - Full process management and automation in the cloud
Model, document, automate, execute, track, and manage all your organization’s processes – from simple to complex ones – by using SYDLE ONE’s BPMS application. Explore 360-degree views and see all the information related to a customer, employee, partner, or any other selected information on SYDLE ...
SYDLE ONE Demo - Automated processes for all your organization
Automate your processes and services and provide your users with a complete view of tasks and all the information they have permission to access. Get to know all SYDLE ONE applications - BPMS, ECM, Analytics, CRM, Service Desk, Service Portal, and more – at sydle.com.
SYDLE ONE Demo - Your data in 360-degree views
Explore SYDLE ONE’s 360-degree views and see all the information related to a customer, employee, partner, or any other selected information on SYDLE ONE. Get to know all SYDLE ONE applications - BPMS, ECM, Analytics, CRM, Service Desk, Service Portal, and more – at sydle.com.
SYDLE ONE Demo - Real-time visual management
Use different analytics and dashboards – including charts, tables, and maps – to keep track of your business’s operation and KPIs. Take real-time control of your processes, activities, services, engaged users, budgets, incomes, expenses, and more. Get to know all SYDLE ONE applications - BPMS,...
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7 out of 8 Total Reviews for SYDLE ONE

4.5 out of 5
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7 out of 8 Total Reviews for SYDLE ONE
4.5 out of 5
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7 out of 8 Total Reviews for SYDLE ONE
4.5 out of 5
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SYDLE ONE Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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HJ
Senior Sales Associate
Education Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SYDLE ONE?

SYDLE ONE presents an attractive proposition to many businesses interested in simplifying processes. The BPM and ECM features enabled me to easily configure and implement workflows as well as archive documents. Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

SYDLE ONE has a problem in integrating data from some of its built-in modules. Raw data can be consolidated in a central location, often though, analyzing the data or creating a report entails using other BI applications. Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

SYDLE ONE helps manage business processes and documents more efficiently and improve collaboration among employees. The current integration of data hinders a smooth flow of information across all functionalities as observed today. Review collected by and hosted on G2.com.

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AM
Branding Manager
Insurance
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SYDLE ONE?

To the extent of the company’s digitization process, SYDLE ONE has been beneficial. These consist of the CRM and Service Desk which have been instrumental in handling customers and improving efficiency in service delivery. Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

Some features such as approval settings with intricate hierarchal working flows or fine-tuned content edition are not easy to employ on portable devices. Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

SYDLE ONE no longer requires separate, standalone software programs. It integrates the business processes, data, and analytics to give a unified 360 ° perspective of business for better decision making. Review collected by and hosted on G2.com.

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Jorge J.
JJ
Global IT and Cyber Security Manager
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SYDLE ONE?

Sydle one can be highly customizable, being adaptive for the business Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

Lacks frameworks that will allow you to just implement the solution in the company using the best practices in the market for a big environment Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

Sydle is capable of managing the internal process in a customizable way, where you can adjust the tool for the business itself. Review collected by and hosted on G2.com.

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Matheus I.
MI
Executive Sponsor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SYDLE ONE?

Developing complex and dynamic business processes on SYDLE ONE is easy, and the platform is very comprehensive. Besides the BPM and ECM solutions that have allowed us to automate processes and structure data, Analytics is a great feature and has been really helping our teams in tracking KPIs. We used to have some manual work, but now I can say that everything is quite automated because of SYDLE ONE. Their support team is also always available to help with any issues, and learning how to use the platform is an intuitive and fun process. Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

We really can’t find any features of the platform that we don't like so far. Review collected by and hosted on G2.com.

Recommendations to others considering SYDLE ONE:

Get in touch with SYDLE to check how the platform can fit your company’s needs. They'll be thrilled to find a way to help you. Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

In addition to using SYDLE ONE for all of our company's business processes, we have a partnership with SYDLE that allows us to use SYDLE ONE in our projects, delivering the platform to our customers. The platform is also proving to be very versatile as a tool for low-code development since it offers so many tools for processes, data analytics, and APIs, letting us focus on our customers’ particular needs and so accelerating project delivery. Review collected by and hosted on G2.com.

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Gian G.
GG
Commercial Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SYDLE ONE?

Our business requires a lot of communication, and we use SYDLE ONE mainly for service via chatbot and WhatsApp which, combined with the 360-degree view of customers that the platform provides, serves us very well. SYDLE ONE is also responsive, so we can all use it on our laptops, tablets, and even our phones. That’s very helpful when we need to do something but we’re not in the office. Additionally, the platform’s data analytics allows us to have more control over the company. Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

So far we have had no issues with the platform, and the support team has been very responsive. Review collected by and hosted on G2.com.

Recommendations to others considering SYDLE ONE:

Give a digital platform like SYDLE ONE that solves problems through automation a shot. Customizations that used to have a high cost and take a lot of time in our legacy ERP are way more agile and affordable in SYDLE ONE. Our own team is now able to create new process versions and deploy them in production. Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

Before migrating to SYDLE ONE, we were having a hard time finding a really modern and dynamic CRM that would meet all our business needs. We tried some other solutions, but we had several issues, like low availability, limited functionality, and lack of integration. With SYDLE ONE, we solved all of these problems, and we finally managed to find a CRM solution that is truly omnichannel and flexible, as our business requires. Review collected by and hosted on G2.com.

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TO
Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SYDLE ONE?

SYDLE ONE is a complete digital platform that provides multiple solutions, covering our business end to end. It’s an excellent tool for mid-sized and large businesses because it integrates the whole company. Having more than one team working on the same platform in an organized and easy way has considerably boosted our work and, as different teams in our company all use the same platform, we have all our information gathered in the same place. In short, it is as powerful as an ERP system, while being much more flexible and affordable. Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

We haven't had any problems with the platform. Some features could be upgraded, such as customizing some form layouts, but the company is constantly working on new releases. Review collected by and hosted on G2.com.

Recommendations to others considering SYDLE ONE:

If you are unsure if SYDLE ONE will solve your problem, ask them for a proof of concept (PoC) to see how the platform can fulfill your specific needs. As the platform covers a lot of ground with its different solutions, we weren’t quite sure how it would work for our business. They provided a free PoC in a short time and answered all our questions constructively. Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

We use the E-commerce solution to sell our plans, Billing to automate our billing cycle, one Service Portal for our customers and another for affiliates, CRM to offer omnichannel service, and BPMS for all our business processes. All that is in a single tool, in fully integrated and transparent form. Before, we used to have a lot of applications, and the data used to be scattered and repeated. SYDLE ONE has helped us reduce our costs while saving time and energy by taking advantage of everything it has to offer. Review collected by and hosted on G2.com.

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Carlos D.
CD
CTO & Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SYDLE ONE?

- Flexibile

- Powerfull resources

- Easy/Fast to implement

- Easy to integrated with other solutions Review collected by and hosted on G2.com.

What do you dislike about SYDLE ONE?

User Interface could be better, but it is ok Review collected by and hosted on G2.com.

What problems is SYDLE ONE solving and how is that benefiting you?

BPM organized and integrated with RPA, OCR, IA, Integration with legacy system Review collected by and hosted on G2.com.

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Pros and Cons Details
SYDLE ONE