Top 10 Swivl Alternatives & Competitors

(16)4.2 out of 5

Explore the best alternatives to Swivl for users who need new software features or want to try different solutions. Chatbots Software is a widely used technology, and many people are seeking easily administered, time saving software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Swivl include features and user interface. The best overall Swivl alternative is Intercom. Other similar apps like Swivl are Drift, Zendesk Support Suite, SOCi, and Tidio. Swivl alternatives can be found in Chatbots Software but may also be in Live Chat Software or Help Desk Software.

Best Paid & Free Alternatives to Swivl

Intercom
Drift
Zendesk Support Suite
SOCi
Tidio
LiveAgent
Appy Pie
Sprinklr Service

Top 10 Alternatives to Swivl Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Swivl stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Accounting, and find the best product for your business.

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Messangi

(15)4.8 out of 5

Messangi is a Customer Engagement Platform or CPaaS (Communications Platform as a Service) that enables brands to deliver personalized content and brand experiences across the customer journey. Our powerful multi-channel platform orchestrates billions of interactions through WhatsApp, SMS, RCS, Push Notifications, Mobile Wallet, and more on behalf of the world's leading brands. By providing an open API, extensive documentation, and personalized human guidance, we help organizations improve interactions and enhance communication efficiency, driving growth and success.

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Reviewers say compared to Swivl, Messangi is:

More usable

Better at meeting requirements

Better at support

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Intercom

By Intercom, Inc.

(3,339)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Swivl:

Reviewers say compared to Swivl, Intercom is:

More usable

Better at meeting requirements

See all Intercom reviews

Drift

By Salesloft

(1,251)4.4 out of 5

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with Swivl:

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Reviewers say compared to Swivl, Drift is:

More usable

Better at meeting requirements

Better at support

See all Drift reviews

Zendesk Support Suite

By Zendesk

(6,150)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Swivl:

Reviewers say compared to Swivl, Zendesk Support Suite is:

More usable

Better at meeting requirements

See all Zendesk Support Suite reviews

SOCi

By SOCi

(2,810)4.5 out of 5

SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.

Categories in common with Swivl:

Chatbots

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Reviewers say compared to Swivl, SOCi is:

More usable

Better at meeting requirements

Better at support

See all SOCi reviews

Tidio

By Tidio

(1,619)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with Swivl:

Reviewers say compared to Swivl, Tidio is:

More usable

Better at meeting requirements

Better at support

See all Tidio reviews

LiveAgent

By QualityUnit

(1,510)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Swivl:

Reviewers say compared to Swivl, LiveAgent is:

More usable

Better at meeting requirements

Better at support

See all LiveAgent reviews

Appy Pie

By Appy Pie LLP

(1,386)4.7 out of 5

Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.

Categories in common with Swivl:

Reviewers say compared to Swivl, Appy Pie is:

More usable

Better at meeting requirements

Better at support

See all Appy Pie reviews

Sprinklr Service

By Sprinklr

(497)4.3 out of 5

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with Swivl:

Reviewers say compared to Swivl, Sprinklr Service is:

More usable

Better at meeting requirements

See all Sprinklr Service reviews

FreshChat

By Freshworks

(492)4.4 out of 5

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Categories in common with Swivl:

Reviewers say compared to Swivl, FreshChat is:

More usable

Better at meeting requirements

See all FreshChat reviews

#10

WalkMe

By SAP

(477)4.5 out of 5

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

Categories in common with Swivl: