SweetHawk Pros and Cons

SweetHawk does everything that Zendesk doesn't. SweetHawk handles lists and approvals and it helps us run our IT effectlvly. Review collected by and hosted on G2.com.

If you turn off SweetHawk or let the trial expire it can break your ZenDesk. Review collected by and hosted on G2.com.

Their customer support is not outstanding. The software is non user friendly. The integration options are not impressive which does not allowing me to seamlessly connect with my business tools. Review collected by and hosted on G2.com.

I am a bit disappointed with SweetHawks customer service. They tend to have slow response times. Their representatives aren't always helpful. Furthermore the software lacks features, which limits its functionality. In addition to that the pricing is, on the side compared to their competitors. Review collected by and hosted on G2.com.

First, I like that implementing SweetHawk is easy and it comes with lots of helpful features

The software integrates seamlessly with other tools such as Zendesk and makes boosting business productivity easy

Using it is straightforward and it is cost effective making it ideal for business use. Review collected by and hosted on G2.com.

With SweetHawk, there has been nothing to complain about and it is very useful. Review collected by and hosted on G2.com.

Even though it is not the user friendly their customer support team is incredibly helpful. The notifications can get a bit overwhelming. Overall I dont have any complaints, about the integration. Review collected by and hosted on G2.com.

The lack of instructions lor tutorias makes it difficult to fully utilize all its features. It shows potential, for automation. Review collected by and hosted on G2.com.

Not only do they already have just about everything you might need when working with Zendesk, but their team is also very receptive to feedback, and often make changes based on what their customers are saying. Review collected by and hosted on G2.com.

Nothing really - only that they raise your expectations for applications and support that often other companies cannot match! Review collected by and hosted on G2.com.

We use 6 sweethawk apps and love them all but I personally use reminders the most as its helps me manage my customer support flow best Review collected by and hosted on G2.com.

Not a lot. They work solidly and seem like they are a part of Zendesk Review collected by and hosted on G2.com.

I love the automation aspect. It saves time and brain toil Review collected by and hosted on G2.com.

I don't think it is the easiest to use. I found it confusing to set up a ticket and to edit existing ones Review collected by and hosted on G2.com.

Solves ticketing issues and is able to flow easily Review collected by and hosted on G2.com.

Not that many APIS and sometimes it tends to be buggy Review collected by and hosted on G2.com.

I am able to get notifed on tickets when being tagged Review collected by and hosted on G2.com.

The notifications can get cluttered and not so effective Review collected by and hosted on G2.com.

The automation makes it a great tool in zendesk Review collected by and hosted on G2.com.

Configuration of the tool was a bit cumbersom Review collected by and hosted on G2.com.