SwagUp Reviews & Product Details - Page 8

When it comes to vendors for swag, or "stuff we all get" SwagUp is one of my favorites. Their platform is intuitive and easy to use and they help solve major issues when it comes to sending clients swag. They can ship to most countries across the globe and charge a flat rate shipping fee - which is ideal for many reasons as shipping items by hand can be a logistical and time-consuming nightmare. It's very nice to have a vendor with a fulfillment solution so I can order swag, warehouse it, and ship items as needed. And it's all done through a very user-friendly dashboard. Their support is very responsive and helpful when it comes to issues that need resolving and I've had a great experience so far! Review collected by and hosted on G2.com.

Sometimes our dashboard gets out of date with old orders. While it's nice to see the history of orders, the inventory section should be split into what's in current inventory and what's out of stock. We are waiting for the native Salesforce integration, which I've been told is in the works! Review collected by and hosted on G2.com.

The products themselves. They came out so well. Review collected by and hosted on G2.com.

We ordered swag and 3/4 of it was sent to our home rather than their place of business. One item we would have excused, but 4 items were sent in different packages to our house. We paid for the swag boxes to save us time, which will not occur at all. Review collected by and hosted on G2.com.

Shipping rates are clear and set in advance, it helps us gauge our costs and plan ahead. Also they were also to get our packages to Bali, Cape Town, and the no more difficult UK. Amazed and delighted.

Speaking to an AE is key because we have a beautiful and illustrative brand so just slapping on a logo wasn't enough for us. We went through a few variations in design and things were created and sent for my approval in record time, even with our time difference. Review collected by and hosted on G2.com.

I would love a more complex access system to the tool, I'd love for some different level of permissions so that the team can order their own for each department, right now I will need to keep the access and get involved with other teams who are interested in Swag. Review collected by and hosted on G2.com.

SwagUp checked a lot of boxes for us. First and foremost, I've been having issues for years, even at previous companies, with swag and collateral suppliers offering inferior products (even after the sample items they ship to you look great, the end product comes out entirely different). The last thing you want to do as an organization is look cheap, and sadly, that's exactly the message some of the major players in the collateral industry have sent to potential customers.

The quality of SwagUp's products have been great and their design team realizes, for example, that I might not know exactly where to best place a company logo on a t-shirt so they take care of it for you, which seems logical, but almost every other company requires your to make this determination for yourself!

Additionally, with sales and marketing operations decentralized for the past year, having the ability to explore products, design, order, warehouse, and ship from one online console (with the assistance of my awesome account manager!) has allowed us to physically engage with customers through our Swag Packs where we otherwise would not have been able to. Review collected by and hosted on G2.com.

I have no complaints related directly to SwagUp. All challenges we've encountered have had more to do with COVID-19 related supply chain issues and my account manager did everything in her power to make sure that our needs were taken care of. Review collected by and hosted on G2.com.

The SwagUp Platform:

- Ease of Use - As someone using SwagUp for the first time, I was able to build a bundle and ship to over 100 employees (all with different addresses) using less than 2-3 hours of my time.

- Secure - Uses Okta login / Securely stored address and size info

- Billing - Was transparent and easy to understand

- Integrations - Easy to upload employee information and the platform helped me to double check sizes and addresses too

The SwagUp Account Managers:

- Consistent - Answered my questions within 24 hours

- Friendly - I could tell each person that I spoke with either chat, phone, or email cared about their customers/wanted to provide excellent service

- Turnaround Time - I expected for my swag shipping/procurement process to take longer than it actually did. Went above my timing expectations Review collected by and hosted on G2.com.

I can't think of anything to dislike here. Review collected by and hosted on G2.com.

SO glad I found SwagUp. There's no way I wanted to manage multiple vendors, have numerous deliveries sent to the office, and then be tasked with packing and shipping each of the swag boxes out to our partners. SwagUp made the whole process fast and easy. Very price competitive too! Joycelynn & Brenda have been especially helpful on the support side. I have already had a ton of people reaching out to me to ask who does our swag. Five stars! Review collected by and hosted on G2.com.

I've had a great experience so far -- no complaints here. Review collected by and hosted on G2.com.

The variety of options that I had to put in my SwagUp box to send employees! Review collected by and hosted on G2.com.

The process was a little confusing- the site could be a bit more straightforward. Review collected by and hosted on G2.com.

I've loved my entire experience with SwagUp thus far. From their interface, ability to source additional merchandise, and the great products they offer. They're also very fast with turning around mockups and designs. What prompted me to live a review, though, is my wonderful experience with our AE, Jordyn. She's taken such great care of our entire process of ordering a lot of swag, and has been so incredibly responsive and helpful. Great tool, great team! Review collected by and hosted on G2.com.

I think the functionality of their interface could be improved — sometimes things don't allow you to approve mockups or it's not always clear which section is meant to accomplish which tasks. But it's pretty great as is, could just be optimized for a better user experience. Review collected by and hosted on G2.com.

- Quality of the items

- Options for customizable packs or pre-set (takes the analysis paralysis out of the equation)

- Super-responsive customer service

- Always have excellent feedback from our customers and partners Review collected by and hosted on G2.com.

G2 is trying to force me to put something here, but I have nothing to complain about yet. Review collected by and hosted on G2.com.

Their admin interface is very intuitive and easy to use. They can customize almost anything. Free mock ups and quotes. Review collected by and hosted on G2.com.

For smaller businesses under 100 employees their processes are error prone. On the back end things get lost from your project manager to the warehouse/fulfillment center so things are packaged wrong or missed all together. Unfortunately I have lost trust in their ability to ship correctly. Review collected by and hosted on G2.com.