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Big selection of products to choose from, quick to provide proofs to review (although we did not use any of their proofs, they were a bit basic to be honest). Review collected by and hosted on G2.com.
- They lost thousands of dollars of 3rd party swag we sent to them to distribute for us. After weeks of back and forth (support is very slow to respond as are the sales reps after you pay them) they have just said they are not liable and have no resolution. They got very defensive and customer service went out the window.
-We bought branded boxes and when I sent out a sample box it arrived in a non-branded box, with the branded box inside. No heads up, no explanation. Why did we spend the extra time, energy, and funds on a branded box just for it to be on the inside?
-The communication is not great. There are no alerts to tell you the boxes are ready to be shipped out and I have to constantly ask questions to get any information.
-The process has taken 6 months so far, and there are a number of issues outstanding that have yet to be resolved.
Overall it seems like a great solution during the sales process, but things will fall apart and will be a complete-time waster once you start working with them. Review collected by and hosted on G2.com.
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High Quality Products Customizeable with Great Customer Service
97 out of 98 Total Reviews for SwagUp
Overall Review Sentiment for SwagUp
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The user interface is really nice in SwagUp - you can tell they've put some thought into how to quickly and easily navigate the app. There are still a slightly overwhelming amount of areas in the app that require you to click around until you find what you're looking for, but overall it's pretty easy to use. Review collected by and hosted on G2.com.
If you value a vendor that does a good job, then avoid SwagUp - it has been a disappointment. When we first started using it, the customer service and performance seemed to be very good. In more recent years though, that has all changed - so much so that we're now planning to switch to a competitor. Here's what I dislike about SwagUp:
- Unreliable. Seriously, they have one job which is to get the swag that you order to where you want it to go - and you'd better be ready to monitor your swag shipments because in the last 2-3 months we've had two instances where I submitted a swag shipment request, only to discover days/weeks later that SwagUp simply didn't ship the swag (it was sitting in a "pending" state). Reaching out to customer support means waiting the requisite "one business day" before anyone let's you know what is going on.
- Poor swag selection. When researching alternative options, pretty much everyone has a bigger selection than SwagUp does now-adays
- Poor customer service. I've had a couple instances where I chatted in to support, and could see that my message was read - and never received a response. One time I even had an inquiry (about international shipping) where I sent follow-up messages (eg. "Is anyone online?"), could see that it had all been read by someone, and still never got a response. Review collected by and hosted on G2.com.
Hands on customer service experience is top notch. It is great to connect with people rather than just a robot chat. The team is also helpful through changing needs and many questions. Review collected by and hosted on G2.com.
The production time is tough however we are excited to have expedited production options with our membership Review collected by and hosted on G2.com.
SwagUp has an attractive website with an easy-to-use portal for sourcing and ordering merchandise. That's the extent of the positive traits for SwagUp. Review collected by and hosted on G2.com.
Where to begin .. we used SwagUp for well over a year, and there has been nothing, but issues since we made the decision to not proceed with an Executive subscription and only use their services on an "as needed" basis.
Immediately, all customer service ceased. The only way we could contact any one at SwagUp was through their portal chat bot.
We also started having issues with international shipping services. Multiple times, shipments were flagged or held at customs (for several countries) due to improper invoice filing that was created on SwagUp's end. Each time these issues occurred, SwagUp never notified us. Typically, our recipients would alert us to the delays. When we would inform SwagUp via chat bot, they'd claim to investigate the issue, take days to respond (if at all) and would never actually resolve anything. If it was resolved, it was due to our company or the recipient's persistance with providing any documentation or information needed to progress the shipment.
This occurred another time with a shipment to China. Unfortunately, SwagUp went so long without notifying us or the customer about the delay that the items were destroyed due to failure to collect. This cost us hundreds in merchandise, not to mention shipping. When I reported this issue, I was informed that SwagUp would not refund us for any of the losses. What was most alarming is that the logged record of the shipment was removed from our dashboard in SwagUp, immediately after I expressed my frustration with SwagUp's lack of accountability and the support member offered to connect me with their Customer Care Department, which never happened. Our account also now seems to be blocked from connecting to the chat bot. We can send messages, we can see that the support team is active, but they never respond to us.
I reported this issue on May 21, it's been a month and I still haven't gotten a response from any actual human at SwagUp. This company will leave you high and dry. Buyers beware. Review collected by and hosted on G2.com.
The ease of use and transparency into what is going on for our merchandising. Most companies in this space are old school with no tech platform. This is far beyond what I've seen out there and it makes this process so much easier to manage for internal SWAG and external client gifts. Review collected by and hosted on G2.com.
Not much at all. They continue to do product development so some areas of their platform are slightly limited but they are very open to feedback and putting things on the roadmap for development. Review collected by and hosted on G2.com.
Swagup has a great selection of items and integrates with Shopify. I like that there is a quick turn around time for mockups and I am able to easily provide quick feedback about any changes. Review collected by and hosted on G2.com.
I have expereinced some issues with products not syncing properly with Shopify. When these problems arrise I am able to quickly get in contact with customer service but once I am in contact with them they have not been quick to provide a solution. Review collected by and hosted on G2.com.
Ability to have items held in a central warehouse, and shipped as needed direct to employees. Easy ordering and good support in purchasing. Also love the integration with our HR system Rippling where I can automatically ship new employees swag on their start date. One less thing I have to think about. Review collected by and hosted on G2.com.
Just that some product pricing is a bit higher than other places but it is due to the extra costs to store products on our behlaf. Review collected by and hosted on G2.com.
Best thing about SwagUp? Without a doubt, the fixed shipping rates, even internationally. As a low-volume supplier, I hate that shipping has typically cost way more than the value of the items I'm sending. I also used to hate that shipping was an unknown. SwagUp has this covered. Clear, simple shipping pricing - and I can buy credits in advance. Easy. Add to that polite, helpful & responsive customer support, a good choice of products and an easy online dashboard to use - my swag life is super simple and that makes me happy. Review collected by and hosted on G2.com.
Downside, currently no integration with Assembly (which would be awesome) - but I know that they are working on it. (Thanks to the Founder reaching out for direct feedback - which I was happy to provide.) Review collected by and hosted on G2.com.
When things were working, it was a pretty low friction way to send swag to our users. We were generally happy with the product quality. Review collected by and hosted on G2.com.
An attractive feature for us was the ability to send our users redeem links, so we wouldn't need their address. This took way longer to set up than we expected. Then one day they randomly deactivated our redeem system, while leaving the pages live for users to enter their data into. It took an inventory review on our side to determine there was more in stock than there should be to get them to look into the issue.
Oh, and they're happy to announce pricing changes with one days notice.
Would not recommend. Review collected by and hosted on G2.com.
We really enjoyed creating our own swag and using the entire experience online. We had control of every step of the way and visbility to all aspects from shipping to pricing. I also personally love the ability to ship swag to our team members which are all remotely and international. Review collected by and hosted on G2.com.
I can't find anything I dislike about the company or the experience Review collected by and hosted on G2.com.
I love how easy it is to work with SwagUp. They have the highest quality products I've ever come across in this space and their team is fantastic!!! I also like how easy it is to have my orders delivered to the furthest and most remote places in the world! They're awesome. Review collected by and hosted on G2.com.
Nothing; they're better than every single corporate merch company I've ever come across and I've used a lot! Review collected by and hosted on G2.com.
