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Sutherland Agent Success Reviews & Product Details - Page 2

Sutherland Agent Success Overview

What is Sutherland Agent Success?

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Sutherland Agent Success Details
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Product Description

Give your team real-time visibility into customer conversations and improve your customer experience.


Seller Details
Year Founded
1986
HQ Location
Pittsford (Rochester), NY
Twitter
@SutherlandCorp
7,836 Twitter followers
LinkedIn® Page
www.linkedin.com
54,154 employees on LinkedIn®

Nathan P.
NP
Overview Provided by:
Head of Marketing

Recent Sutherland Agent Success Reviews

CG
Cleveland G.Enterprise (> 1000 emp.)
5.0 out of 5
"Augment satisfied user!"
Probably the predictive CSAT indicator that's visible to CSRs & Supervisors throughout chat conversations. This is a tough question, because there...
DL
David L.Enterprise (> 1000 emp.)
5.0 out of 5
"Great Company, Great Technology"
They have been an extension of our company and have provided our organization cutting edge technology and integration support that has increased ou...
Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Augment Performance"
Real time identification and displaying responses, Macros
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Sutherland Agent Success Media

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11 Sutherland Agent Success Reviews

4.9 out of 5
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11 Sutherland Agent Success Reviews
4.9 out of 5
11 Sutherland Agent Success Reviews
4.9 out of 5

Overall Review Sentiment for Sutherland Agent SuccessQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Sutherland Agent Success?

Augment has definitely helped chatting! Review collected by and hosted on G2.com.

What do you dislike about Sutherland Agent Success?

Sometimes it can be a little buggy. But the pros definitely outweigh the cons. Review collected by and hosted on G2.com.

What problems is Sutherland Agent Success solving and how is that benefiting you?

Having macros and everything we need right there makes it so much easier to tackle more than one chat at once. Review collected by and hosted on G2.com.