SurveySensum Pros and Cons

The product is easy to use and helps in analysing the results in a better way and provides insights that we cannot ignore. Review collected by and hosted on G2.com.

Not so much to dislike the product, but there is a scope of improvement. Review collected by and hosted on G2.com.

This help to improve the ststem. It also help in better calculation of incentive and sales data. It is useful in better monetering of sales data and other part of sales Review collected by and hosted on G2.com.

It is not manual to correct the errors and other improvements required. It should be modified and software should work slightly first then currently. It should have more accuracy in data. Review collected by and hosted on G2.com.

cost effective.

various features to use from.

easy and effective interface. Review collected by and hosted on G2.com.

customer support system is not upto the mark. Review collected by and hosted on G2.com.

As a CCXP, I am a massive advocate of closing the feedback loop, learning about customer insights in an authentic way as well as having a platform that is easy to use and transparent in its reporting, helping to keep me updated on results and customer's insights promptly.

The support for SurveySensum has been more than I expected, and the team is wonderfully open to feedback regarding their future roadmap, which is exciting to see. The different survey templates and workflows have become imperative in the process of managing customer survey feedback and understanding where our wins and opportunities are. Having results being so visual through the dashboard, we also now can see our CX metrics are improving with more of the team getting on board to use SurveySensum and engaging with real-time feedback and insights coming through the platform. Review collected by and hosted on G2.com.

I am looking forward to a few more CRM integrations, such as HubSpot and ActiveCampaign. Other than that, I am at a loss as to anything I could dislike from this platform. It's Qualtrics without the price tag. Review collected by and hosted on G2.com.

Everything is simple and easy to use. The support team is as fast as light itself and you won't have much to complain. Pricing is much much less as compared to other alternates like Qualtrics and Medallia Review collected by and hosted on G2.com.

There is nothing I can think of that I dislike about the platform except there is no Dark Theme ;p Review collected by and hosted on G2.com.

Survey Sensum has many useful features for running any EX or CX surveys, including a robust contacts database with embedded fields, giving you great control over surveys and responses. The support team is extremely helpful, and they are constantly developing the platform to include even more useful features. A great solution with many enterprise-level features at a reasonable price. Review collected by and hosted on G2.com.

Any features I've found missing have been provided to the team and added to their roadmap, so they are very responsive to constantly improving the product. Review collected by and hosted on G2.com.

I get an alert as soon as detractors fill the survey and this helps me to contact them immediately and resolve their issues. This approach has boosted our organization's NPS. Review collected by and hosted on G2.com.

None really. I have used the product for some time and all my requirements are covered. Review collected by and hosted on G2.com.

It's a great tool that is easy to use. It is very intuitive. I started using it without reading the instructions (typical!), but I actually managed quite well. Naturally, with the full intro, you can get that much more out of the system. Review collected by and hosted on G2.com.

I can't say that there was anything that I actively disliked. I thought that the system provides excellent value for money compared to competitors and even with some more expensive solutions. Review collected by and hosted on G2.com.

Questionnaire designing and broadcasting surveys using email, social media Review collected by and hosted on G2.com.

There is no option to marks to particular question and also api required for integration with various CRM, Review collected by and hosted on G2.com.

The best part is the level of customizing the platform offers, from custom question forms to reports. The Upside is that you can create a quick, simple survey or complex training material on the same platform. Review collected by and hosted on G2.com.

None. After months of looking for a platform that fits our needs, SurverySensum is the only one that checked all of the boxes. Review collected by and hosted on G2.com.