--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23487 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23487 scale: '5' date_modified: '2026-07-08' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,487 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users appreciate the **ease of use** of SurveyMonkey, making survey creation and feedback collection quick and simple. (345 reviews) - Users find **SurveyMonkey's ease of creation** exceptional, allowing for quick and user-friendly survey design without technical skills. (156 reviews) - Users find SurveyMonkey to be **intuitive** , enabling easy feedback collection and comprehensive data analysis. (110 reviews) - Users value the **simplicity** of SurveyMonkey for creating and analyzing surveys effortlessly, enhancing their feedback processes. (108 reviews) - Users find SurveyMonkey **exceptionally easy to use** , benefiting from its free features and effective feedback collection. (92 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (87 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (85 reviews) - Features (80 reviews) - Efficiency (79 reviews) - Customer Support (70 reviews) **What users dislike:** - Users find SurveyMonkey to be **expensive** , especially when seeking additional features or customization options. (113 reviews) - Users find **SurveyMonkey's tiered plans limiting** , as essential features require payment, impacting smaller projects' access. (87 reviews) - Users experience **survey issues** like limited customization, outdated workflows, and sluggish mobile performance, impacting their overall efficiency. (71 reviews) - Users find the **limited features** in SurveyMonkey's lower-tier plans restrict their ability to gain detailed insights. (67 reviews) - Users experience **limited customization** in SurveyMonkey, restricting creative freedom and making design control difficult without upgrades. (60 reviews) - Restrictions (44 reviews) - Poor Visualization (33 reviews) - Expensive Features (32 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (32 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (31 reviews) ## SurveyMonkey Reviews ### 1. SurveyMonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Sanya S. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey provides user friendly interface. Non technical users can create surveys quickly using drag and drop tools and templates. It provides clean dashboard makes it easy to track responses and manage multiple surveys. It allows to personalize surveys based on how respondants answer, improving data quality and user experience. It offers hundreds of templates. **What do you dislike about SurveyMonkey?** The free tier is quite limited, it is restricted to 10 questions per survey and only 40 responses. The paid plans get expensive, especially for small teams. some advanced features like multilingual surveys, testing, integration only available in paid plans. **What problems is SurveyMonkey solving and how is that benefiting you?** It provides user friendly interface which makes easy for non technical persons to create surveys. It provides many templates in which we can create surveys. It provides real time data visualization. ### 2. Effortless Custom Surveys with Outstanding Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2025 **What do you like best about SurveyMonkey?** The best thing is that you can create custom surveys, very easy to use and user friendliness is something that saves a lot of time. It is efficient, easy to navigate and quick. **What do you dislike about SurveyMonkey?** Nothing much but one thing how it can ensure that all the reviews and surveys are being authentic and what about the source data privacy of anyone who is filling up the survey **What problems is SurveyMonkey solving and how is that benefiting you?** It helps us in getting anonymous feedback be it on process improvement, polling for any activity to be planned or conducted ### 3. Survey Monkey is a good product, and... **Rating:** 4.5/5.0 stars **Reviewed by:** Nikki H. | Government Affairs Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about SurveyMonkey?** I like the ease of the product, from design to viewing responses. I've also had great experiences with customer support. **What do you dislike about SurveyMonkey?** -A survey option to select which date works best for everyone would be great. -I've had a hard time finding where I can add another collaborator to my survey. Not sure if that's only in the upgraded version, but if so, maybe make that clearer. -When exporting results to a spreadsheet, it would be great if the open-ended responses would appear as well. -Making it easier to customize with company's branding would be great. **What problems is SurveyMonkey solving and how is that benefiting you?** I am not sure what problems SurveyMonkey is solving. Admittedly, I do not read their emails. However, the product does not seem outdated. ### 4. Game Chaning Valuable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christian L. | Early Intervention Services Worker, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is its user-friendly interface and customizable survey options. It makes creating surveys quick and intuitive, even if you’re not a tech expert. I appreciate the wide range of question types, the ability to use skip logic, and the professional-looking templates that add credibility to our outreach efforts. SurveyMonkey’s robust reporting tools have been especially helpful for analyzing data and sharing findings with our team and stakeholders. It’s also great that it’s web-based, which makes it easy to collaborate with colleagues remotely. **What do you dislike about SurveyMonkey?** However, there are a few things I dislike about SurveyMonkey. One downside is that some of the more advanced features like detailed data export and more in-depth analysis tools require upgrading to a paid plan, which can be a budget consideration for a community based organization. Also, while the platform is generally user friendly, navigating the reporting tools can sometimes feel a bit clunky when trying to filter or cross tabulate data. Lastly, customizing the survey’s visual branding can be limited if you’re using the basic version. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey has truly been a game changer for our community health organization. At its core, SurveyMonkey is solving the problem of collecting, analyzing, and understanding feedback from the people we serve. Before using SurveyMonkey, we struggled with paper-based surveys and clunky spreadsheets, which were time consuming and hard to manage. Now, with SurveyMonkey’s easy-to-use platform, we can quickly create professional, customized surveys that reach our community in real time. What sets SurveyMonkey apart for us is its accessibility and flexibility. Whether we’re conducting patient satisfaction surveys, gathering data for program evaluations, or collecting feedback after community events, SurveyMonkey gives us the tools to do it efficiently and effectively. It also provides us with clear, easy to understand data summaries and visualizations, so we can make informed decisions about our health programs and services. SurveyMonkey is helping us be more responsive to the community’s needs. It ensures that we’re not just guessing what people need but actively listening to their voices and tailoring our programs to meet those needs. It’s a vital tool in our mission to promote health equity and improve outcomes for the people we serve. ### 5. Fastest Way to Gather Customer Feedback Instantly **Rating:** 4.0/5.0 stars **Reviewed by:** Ajay C. | Digital Marketing Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** One of the best thing is that it is a a fastest way to get feedback from customers or audience. Analyze and make decisions in a flash using survey monkey. **What do you dislike about SurveyMonkey?** Survey monkey has pricing plans else everything is perfect. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey monkey is solving the problem of improving services by getting feedback from large audience in quick time and make smarter decisions for their business. ### 6. Easy, Straightforward Survey Creation—Great for Complex Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey offers an easy and straightforward method for creating surveys, making it particularly well-suited for more complex surveys. **What do you dislike about SurveyMonkey?** Some of the recent updates make it challenging to pull survey results. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps our business capture important information quickly. ### 7. Smooth, User-Friendly Interface with Impressive Responsiveness **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu B. | post grad student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SurveyMonkey?** the gui is easy to use and smooth, the responsiveness is great **What do you dislike about SurveyMonkey?** need more lucrative options, can embed AI in the environment **What problems is SurveyMonkey solving and how is that benefiting you?** it’s an upgrade from the previous way of doing things ### 8. surveys **Rating:** 5.0/5.0 stars **Reviewed by:** lismany m. | market director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about SurveyMonkey?** easy to build survey with many customizable options i also love the feature to create different links with different end pages helps us streamline our certification program **What do you dislike about SurveyMonkey?** so far it has worked well for me and i cant find anything i dont like **What problems is SurveyMonkey solving and how is that benefiting you?** we found it difficult to ask people to submit surveys and in turn have to create a custome certificate for each submission. now we utilize surveymonkey to do that work for us with customized end pages ### 9. Effortless Survey Participation with SurveyMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy V. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey helps us to answer the survey given. **What do you dislike about SurveyMonkey?** I hate using SurveyMonkey because it doesn't look like the others. **What problems is SurveyMonkey solving and how is that benefiting you?** Redeem points from survey are not good enough to get a Paypal payment and also gift card. To redeem both of them, I will collect the points enough everytime everyday. ### 10. Efficient, Easy to use, Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony B. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey is efficient and easy to use. It's an affordable way for me to be able to reach out to my firm members to get feedback on a variety of items, whether that be surveys, performance reviews, etc. You are able to customize it, make it look the way you want it to look and send out the way you want. **What do you dislike about SurveyMonkey?** Getting a hold of customer service could be a bit easier but at the end of the day, it's still manageable. **What problems is SurveyMonkey solving and how is that benefiting you?** Assists with performance reviews. ### 11. Easy to Use and Quick to Implement **Rating:** 4.0/5.0 stars **Reviewed by:** Jay M. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about SurveyMonkey?** Ease of Use Ease and easy to implement with other systems **What do you dislike about SurveyMonkey?** Customer Support and I can say the number of Features **What problems is SurveyMonkey solving and how is that benefiting you?** The easy way to see and provide reviews for alot ot different products and systems ### 12. works great, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about SurveyMonkey?** Survey Monkey works great and is easy to use. For a standalone survey system, it's integrates well with other software systems and is a simple process. **What do you dislike about SurveyMonkey?** I really don't have any complaints about survey monkey. It works great. **What problems is SurveyMonkey solving and how is that benefiting you?** Makes it easy to capture complex surveys from customers and potential customers. ### 13. Industry Standard and Straightforward, But Could Be More Interactive **Rating:** 3.5/5.0 stars **Reviewed by:** Gian Z. | Events Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** I enjoy that it is the go-to option that is straight and to the point. It's the industry standard. **What do you dislike about SurveyMonkey?** I wish it were more interactive, to best understand was answers can best help determine your goal of the survey. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps simplify and gather all responses and reviews in one place. ### 14. Intuitive survey platform that scales with growing teams **Rating:** 3.5/5.0 stars **Reviewed by:** Dharmender S. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey lets our non-technical teammates spin up polished, mobile-friendly surveys in minutes. The rich library of question templates and branching logic means we rarely have to build from scratch, and the real-time analytics dashboard makes sharing insights with stakeholders almost instant. Integrations with Slack and Google Sheets have saved us hours of manual exports **What do you dislike about SurveyMonkey?** The pricing jumps sharply once you outgrow the entry-level plan; advanced reporting and user-level permissions sit behind higher-tier paywalls. Branding options are limited unless you upgrade, and conditional logic gets clunky on very long surveys. A more flexible API and clearer cost structure would make budgeting and integration work easier. **What problems is SurveyMonkey solving and how is that benefiting you?** Before SurveyMonkey, gathering feedback meant stitching together Google Forms, manual exports, and Excel pivot tables. Now we can: 1) launch branded surveys in minutes; 2) pipe responses straight into Sheets/Slack for live dashboards; and 3) spot trends with built-in text analytics. That has cut our feedback cycle from weeks to days, letting product and HR teams act while sentiment is still fresh. ### 15. User-Friendly Interface I Love Using **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SurveyMonkey?** how user friendly the interace is. i love using it. **What do you dislike about SurveyMonkey?** the website itself can be laggy at times. **What problems is SurveyMonkey solving and how is that benefiting you?** helping me gather more information on products i could potentially use. ### 16. I love SurveyMonkey! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey allows you to conduct a wide variety of research surveys from simple polls to complex research tools. Everything is customizable and you can build templates to reuse. The email management component makes it so easy to manage campaigns. I just love conducting research and this platform makes it almost effortless. I have been using this tool for years and every little tweak makes it even better! And I appreciate that you can have a different type of subscription depending on your needs. I use SurveyMonkey at least once a week. I can build a survey in minutes and store results forever! **What do you dislike about SurveyMonkey?** I wish there were more free templates available - they are so attractive and I would like more. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me gather feedback on things that might happen or things that have already happened. It allows me to delve deep into complex topics with people who can remain anonymous. It allows me to aggregate all my data in one place and manipulate it as needed. I need something quick and easy to help me with hard tasks. SurveyMonkey saves me time, allows me to standardize data collection tools and build a repository of useful datasets. ### 17. Solid survey platform with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey excels at making survey creation accessible to non-technical users. The drag-and-drop interface is intuitive, and you can build professional-looking surveys quickly without any design experience. The template library is extensive and covers most common survey types, from customer feedback to employee engagement. The real-time response tracking and basic analytics dashboard make it easy to monitor results as they come in. The mobile optimization works well, ensuring surveys look good on any device. **What do you dislike about SurveyMonkey?** The pricing structure can be frustrating - many essential features like custom branding, advanced question types, and detailed analytics are locked behind higher-tier plans. The reporting capabilities, while decent, lack the depth that more advanced users might need for complex data analysis. Export options are sometimes clunky, and integrating with other business tools often requires workarounds or premium features. The customer support can be slow to respond, especially for users on lower-tier plans. There is educator/nonprofit pricing, but for small nonprofits wanting a team plan, it is often cheaper to have multiple individual accounts. **What problems is SurveyMonkey solving and how is that benefiting you?** Designing professional looking surveys that are easy to distribute and compile results in one location. ### 18. convenient and adaptable platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about SurveyMonkey?** ’ve been using SurveyMonkey for a while now, and honestly, it’s been a solid tool for creating surveys. The interface is super user-friendly, so you don’t need to be a tech wizard to get the hang of it. You can easily create surveys with different question types, like multiple choice, text boxes, and even rating scales, which makes it pretty versatile. t’s also nice that you can get responses in real-time, and the analysis tools are pretty decent, so you can quickly spot trends or patterns in your data. **What do you dislike about SurveyMonkey?** The one downside would be that It can get a little pricey if you want more than a few features, but I’d say it’s worth it if you’re doing a lot of surveys or need something with more depth. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using it, creating surveys and collecting feedback could be a hassle—either you’d have to deal with paper surveys or use clunky, complicated tools that weren’t intuitive. SurveyMonkey simplifies all of that by offering a user-friendly platform where you can design surveys, share them through links or email, and get responses in real-time. For me, it benefits me by saving a ton of time. I don’t need to manually collect responses or worry about organizing the data. The platform automatically compiles and visualizes the responses, making analysis way quicker and easier. Whether I’m gathering feedback for a project, conducting research, or just looking for insights from a group, SurveyMonkey lets me do it efficiently, without needing to be an expert in survey design or data analysis. It just makes the whole process smoother, and I get actionable results almost instantly. ### 19. Survey Monkey is Easy to use but comes at a price **Rating:** 4.0/5.0 stars **Reviewed by:** Sagar Sharma B. | ASSOCIATE BUSINESS DIRECTOR, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about SurveyMonkey?** Easy to create, customize and distribute surveys. This gives us options to customize the branding details too. the pre-designed templates are easy to implement and expert written. integrates easily with Microsoft teams, slack, MailChimp etc. **What do you dislike about SurveyMonkey?** Very limited features for the free version and pricey for small teams too. i have used the paid version and now the free version looks ugly due to the limited customization, branding and other features. **What problems is SurveyMonkey solving and how is that benefiting you?** I am an online marketeer and have to do market surveys regularly for my set of brands that i managed. The product is amazing when using the paid version. It solves 90% of my worries around questions that can be asked with the help of expert designed templates and branding options. ### 20. Polling and Surveys Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shannen S. | Life & Health Broker, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey is a simple platform for developing polls and surveys when seeking additional information or consumer insights for your business needs. The user-friendly platform enables fast development and implementation to gather and analyze your target data. It is frequently used by many notable and reputable companies and provides strong customer support for any technical issues. **What do you dislike about SurveyMonkey?** Nothing in particular to dislike about SurveyMonkey. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides a simple solution for data anaylsis without requiring a any computer coding knowledge or data anaylsis education. ### 21. Effortless to Use with Impressive Mass Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jessika C. | Content Creation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about SurveyMonkey?** Very easy to use and easy to get mass results **What do you dislike about SurveyMonkey?** Key features (like advanced logic, branding removal, or detailed analytics) are locked behind higher-tier plans. **What problems is SurveyMonkey solving and how is that benefiting you?** Automating Feedback Workflows Problem: Manually sending surveys and consolidating responses wastes time. Solution: SurveyMonkey integrates with CRMs, email tools, and collaboration platforms. Benefit: Feedback becomes part of the workflow for example, automatically sending a satisfaction survey after a support ticket closes. ### 22. It was a great product but the user demand has changed. **Rating:** 0.0/5.0 stars **Reviewed by:** Shari B. | Small business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about SurveyMonkey?** Provides paid access to a range of survey targets. **What do you dislike about SurveyMonkey?** The appearance is clunky. The price is high. **What problems is SurveyMonkey solving and how is that benefiting you?** This tool was once among the few survey platforms that supported long answer responses, but that's no longer the case. ### 23. Solid Platform with Useful Features, But Not the Easiest to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Wilson G. | Compliance, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2025 **What do you like best about SurveyMonkey?** its a standard platform very likely to be used and recommended not the best but still good one **What do you dislike about SurveyMonkey?** well its not that easy to be used but offer some benefits for some audience **What problems is SurveyMonkey solving and how is that benefiting you?** gathering insights and information efficiently to inspire better decisions... ### 24. Easy Survey Creation and Customization for Employee & Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Wajahat A. | Senior Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about SurveyMonkey?** can create survey and customize them to gather feedback for employees and customer **What do you dislike about SurveyMonkey?** nothing in particular, sometime it feels like it require detail analytics **What problems is SurveyMonkey solving and how is that benefiting you?** it provide templates and easy to start a survey ### 25. Effortless Integrations Make SurveyMonkey Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas S. | Conference & Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** The ease of us and the integrations that SurveyMonkey now has their hands in. The program is amazing. **What do you dislike about SurveyMonkey?** Honestly all I can think of is the logic aspects. Logic can really screw up your Survey. **What problems is SurveyMonkey solving and how is that benefiting you?** Creating Event Evaluations easily, and then the ability to email them quickly. ### 26. Reliable Feedback Tool with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Nadeem M. | Business & Sales Head(SAAS and IT and Secondary and Higher Education) Uttar Pradesh , Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about SurveyMonkey?** They are asking very good questions during a survey. **What do you dislike about SurveyMonkey?** AI technology should be integrated for better customer service and experience. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides insights into company culture and employee treatment, guiding my decisions on joining or declining job offers. It offers concise questions and simplifies feedback collection, helping future employees avoid unsuitable environments. ### 27. Very practical and helpful - easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jake O. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about SurveyMonkey?** The functionality for building and creating surveys is very user-friendly, easy to pick up, and quick to use. **What do you dislike about SurveyMonkey?** The reporting dashboards and reports can be clunky or disorganised. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering customer feedback on a large scale is made much easier with Survey Monkey. ### 28. Easy to use powerhouse with price tag **Rating:** 4.0/5.0 stars **Reviewed by:** Dev M. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey gives a variety of forms for different organizations to incentivize surveys and give gift cards to earn more money by taking surveys on SurveyMonkey forms. **What do you dislike about SurveyMonkey?** SurveyMonkey forms are not flexible some sometimes it just tell to give gift cards, but no one can receive them after many days of the form being filled **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey gives a review form for different software reviews. Fill it up and get a thank you gift card for givinga review using your precious time ### 29. Unique, Beginner-Friendly Surveys—A Bit Lengthy but Thorough **Rating:** 5.0/5.0 stars **Reviewed by:** Yashwanth N. | Cloud Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about SurveyMonkey?** The way they collect feedback from customers is quite unique, as each question builds on the previous one. The survey is beginner-friendly, **What do you dislike about SurveyMonkey?** Though it can feel a bit lengthy since they ask about almost every aspect. **What problems is SurveyMonkey solving and how is that benefiting you?** They were looking for someone in tech to try out their new product. I received a survey from them and decided to participate. They are working to bridge the gap between company requirements and user needs. ### 30. Very Easy to Use, Great Tool for Gathering Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about SurveyMonkey?** Very easy to use, great tool to use for feedback. **What do you dislike about SurveyMonkey?** Connection can be slow sometimes, sometimes submitting reviews don’t go through **What problems is SurveyMonkey solving and how is that benefiting you?** Helps get feedback quicker, and I can adjust as needed ### 31. One of the Best Platforms for Online Surveys and Response Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about SurveyMonkey?** This is one of the best platforms for conducting online surveys for various purposes, and for researching and analyzing the responses received from a targeted audience. **What do you dislike about SurveyMonkey?** As of now, there’s nothing I dislike about this tool. **What problems is SurveyMonkey solving and how is that benefiting you?** Whenever we need to research an application or explore new features within it, getting feedback from end users helps us build the application more efficiently and effectively. ### 32. Get survey results with a quick set up **Rating:** 4.0/5.0 stars **Reviewed by:** Liz E. | Marketing Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about SurveyMonkey?** I like how easy it is to set up a survey using survey monkey. Whether it's multiple choice or short answer, the set up and review of the results is very easy. Also during setup, you can brand it so that it is obvious who is asking to complete the survey. **What do you dislike about SurveyMonkey?** The free version is limited to only 40 responses but if targeting for these responses is done properly, you can get what you need. **What problems is SurveyMonkey solving and how is that benefiting you?** When we were adding new products to our store for our customers, we wanted to make sure that we were adding exactly what they would like. ### 33. Easy Survey Design, but Pricey Compared to Other Platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** Survey design capabilities, ease of use. **What do you dislike about SurveyMonkey?** Expensive to use relative to other survey websites **What problems is SurveyMonkey solving and how is that benefiting you?** Polling for opinions to make decisions ### 34. Highly Customisable and User-Friendly Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca S. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about SurveyMonkey?** easy to use and navigate around - very customisable **What do you dislike about SurveyMonkey?** some elements are paid for features so can't do everything on a basic plan **What problems is SurveyMonkey solving and how is that benefiting you?** Simplifying market research and consumer research, a good tool to use for both internal and external comms ### 35. reliable and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SurveyMonkey?** I like that we can set up the surveys and then let our team view the results when they are ready. I like that it is fairly user friendly for the older teammates that don't feel as confident with technology. **What do you dislike about SurveyMonkey?** I dislike the amount of different places where things can be changed or forgotten or missed. **What problems is SurveyMonkey solving and how is that benefiting you?** We use survey monkey to evaluate our courses and the experience that the student had while taking our course. ### 36. The only way to use survey's **Rating:** 4.0/5.0 stars **Reviewed by:** Christian T. | Energy Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about SurveyMonkey?** I like how it is everywhere, as in it is a service many are familiar with and if not at your job, it's something you've likely used in the past to respond to a survey. **What do you dislike about SurveyMonkey?** It could be flashier, it is a fairly simple tool that does the job very well but if I need to pick something I dislike, it's how bare bones it is. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps my firm reach out to a broad audience and capture feedback from quarterly business reviews and client satisfactory surveys. Once all the responses come in, sorting through the data is easy and efficient. ### 37. Ready-made templates that are fun and very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Ashraf S. | System administrators, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about SurveyMonkey?** The ready-made templates, in addition to being fun, are very useful. **What do you dislike about SurveyMonkey?** Somewhat restricted and incompatible with the Arabic language **What problems is SurveyMonkey solving and how is that benefiting you?** Customer support in addition to useful surveys ### 38. Simple Setup and an Interface That Makes Survey Creation Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about SurveyMonkey?** The interface and set up is very simple and easy to create surveys **What do you dislike about SurveyMonkey?** The platform can be costly to use services more than the basic offerings. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps with creating surveys and storing that data from previous surveys and makes it convenient to set up as well. ### 39. Great Tool for Client and Consumer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about SurveyMonkey?** I find SurveyMonkey incredibly easy to use it lets me create professional surveys quickly with customizable templates and a simple design process. I really like how it provides real-time results and clear data analysis tools that make interpreting feedback effortless. Plus, its collaboration features and integrations with other apps make it a great choice for gathering insights efficiently. **What do you dislike about SurveyMonkey?** I’ve noticed that SurveyMonkey can get expensive, especially if you need advanced features or larger response limits. It also has some limitations in design customization and data exporting unless you upgrade to a higher-tier plan. **What problems is SurveyMonkey solving and how is that benefiting you?** It allows me a centralized platform where I can collect data on client satisfaction and feedback. ### 40. Honest Review of My SurveyMonkey Experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy m. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about SurveyMonkey?** Its user-friendly interface, customizable survey templates, and easy-to-understand analytics make creating and analyzing surveys simple and efficient. **What do you dislike about SurveyMonkey?** Some advanced features are locked behind a paywall, and the free plan has limitations on the number of responses and question types. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey assist me easily collect and analyze feedback from different audiences. It saves time, improves decision-making, and streamlines data collection for our firm. ### 41. team premier user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SurveyMonkey?** The Team Premier Plan is solid overall. The survey logic feature is especially useful and makes it easy to design tailored participant experiences. **What do you dislike about SurveyMonkey?** It would be great to see more question types added to make surveys more flexible and engaging. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us collect structured post-event feedback efficiently. It allows us to understand how well our events are performing and what participants and stakeholders think about their usefulness, organization, and overall impact. ### 42. Effortless to Use with a Clean, Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Linda T. | Business Process Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about SurveyMonkey?** I appreciate how easy it is to use and clean UI **What do you dislike about SurveyMonkey?** The user interface could use some modernization, and upgrading to access advanced features is quite expensive. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering data and insight across the business from different departments/timezones ### 43. ND Defense Review **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren W. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SurveyMonkey?** Easy to create custom surveys and it is free **What do you dislike about SurveyMonkey?** Exporting results for scores with surveys requires multiple steps **What problems is SurveyMonkey solving and how is that benefiting you?** Solved LMS training wihtout LMS system, easy way to get feedback from employees about company events ### 44. Phenomenal Tool that Keeps Adding Features to Keep Up With Advances in Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie I. | Data Manager and Accessibility Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about SurveyMonkey?** Ease of use and implementation across our org. Our organization has been using SurveyMonkey for at least 5 years and have never even stopped to consider another program because it continually meets our needs. We process hundreds of surveys each month to measure the efficacy and impact of our free training for parents and professionals working in special education. This is a valuable tool that allows us not only to meet out grant requirements but our own high expectations. **What do you dislike about SurveyMonkey?** Thes new homepage. I prefer the old one and am very glad they allow you to switch back and forth. This is just a personal preference. You know the "old dogs" saying...that's me. **What problems is SurveyMonkey solving and how is that benefiting you?** We do a pre and post survey to measure knowledge gained on very important topics related to children, disability, and education issues. It has been invaluable in our work. ### 45. Informative structured format **Rating:** 5.0/5.0 stars **Reviewed by:** Shilpi v. | Sr.Executive-Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about SurveyMonkey?** Questions are very well defined & segregated . **What do you dislike about SurveyMonkey?** Sometimes it's too lengthy,monotonous & time consuming **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering market report ### 46. Loving it. **Rating:** 4.5/5.0 stars **Reviewed by:** Haitham N. | Manager, Automation & AI integration, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about SurveyMonkey?** easy to use and easy to implement., user-friendly interface **What do you dislike about SurveyMonkey?** restrictions on skip logic, question randomization, and survey invitation design **What problems is SurveyMonkey solving and how is that benefiting you?** collect data from different locations/users. ### 47. Easy to Use and Integrate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about SurveyMonkey?** i like how easy it is to use and how easy it is to integrate **What do you dislike about SurveyMonkey?** i dont like the user interface of the program **What problems is SurveyMonkey solving and how is that benefiting you?** it is helping me filling out surveys very esily ### 48. Free and Effortless to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew H. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about SurveyMonkey?** Survey Monkey is a Free and easy to use package **What do you dislike about SurveyMonkey?** Nothing I can think of survey monkey is very easy tonuse **What problems is SurveyMonkey solving and how is that benefiting you?** Survey monkey helps me elections to voluntary roles and gener staff surveys ### 49. SurveyMonkey Key for the AR Arsenal. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2025 **What do you like best about SurveyMonkey?** Ease of use and predefined templates. Implementation was very easy I did a global survey in a matter of days. The AI enhancements were exceptional. **What do you dislike about SurveyMonkey?** There are very few grades of versions and small businesses or non profits have to buy expensive subscriptions. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey Monkey allows me to get feedback as a business with very little need to use internal tools which inhibit confidentiality. ### 50. Versatile and Easy-to-Use Tool with Fast Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** It is easy to use; the number of features that it has makes the tool versatile and its implementation is fast and easy. **What do you dislike about SurveyMonkey?** What I found to be a downside of the tool was the graphs you could use; they seemed very stiff and old. **What problems is SurveyMonkey solving and how is that benefiting you?** Customer Feadback evaluation, it helps me to gather the information from my customers right when an email is shared from any employee. Easy to use so customers filled out the survey without a second thought. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,042 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews)