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The customer service (online support is what I've used most frequently) is extremely fast and so helpful. It has made all the difference when troubleshooting in some very time constrained situations. The documentation available on the site is very well-written and makes learning new tricks easy to pick up. The enhanced functionality beyond the ODK basics, and the ability to handle some pretty complex logic and constraints. Some of these include the concatenation functions, pulling data from earlier repeating groups, and importantly, the pre-load features including search. For multiple rounds of surveying, the amount of headache avoided by being able to preload data is incalculable. I know some users prefer an interface that doesn't require programming (eg many softwares provided user-friendly online interfaces with dropdowns, etc.) and this makes sense for a lot of users. However, I actually do prefer using the excel-based form for programming because I don't want to rely on having an internet connection to be able to work on the survey (although of course it is needed for actually uploading the form). Also, SurveyCTO includes a whole host of sophisticated quality control features including audio audits, speed limits, and other data quality features that in my experience go beyond what other platforms can offer. Review collected by and hosted on G2.com.
There are some validation errors that pop up when you upload a form that are very helpful and descriptive, even telling you which line to go check. In some cases, though, the error message is not as helpful in pinpointing where the form broke. It would be great to have every error message be able to point the user in the right direction on the form to be able to troubleshoot more rapidly. It would also be very helpful to have additional "manager" type permissions where I could send a form back to someone for correction. We're used to fixing any errors ex-post with code in statistical programs, but in some situations, sending a form and "opening it back up" for the user to fix something would be very helpful. Would also like additional documentation added for some more complex scenarios (though the documentation already there is superb). Would also love to see validation that can limit the length of numeric inputs (maybe I haven't discovered this yet) - as of now we just find a way around this by limiting based on value constraints, but in some cases we might just have codes instead of values and that might not work.
No platform is perfect and none will work in all scenarios so when it comes to large household surveys, I actually don't know of anything that can handle as much as CTO can at the moment. Review collected by and hosted on G2.com.
55 out of 56 Total Reviews for SurveyCTO
Overall Review Sentiment for SurveyCTO
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The best tool for Data collection. You would be getting your own leads as well. You will find the right people. Review collected by and hosted on G2.com.
There is nothing to be disliked about this software. I would say this idea could be a game changer for marketing ones. Review collected by and hosted on G2.com.
Good data collection tool. You can create all sorts of branchings required in the survey. It also stores the data well and the output that you get out of it is in a readable format. It helps in taking quick decisions. Review collected by and hosted on G2.com.
Exporting the data has limited options. Learning the logic takes a bit of time. Review collected by and hosted on G2.com.
Collects relevant data, super customizable. SurveyCTO does the job when offline, which is great. Review collected by and hosted on G2.com.
Nothing much to dislike except that the pricing is on the higher side and includes initial costs. Review collected by and hosted on G2.com.
Excellent on helping me about my research on Behalf of my survey designing,And data collection,this platform is very compatible with Android and IOS,amongst the others for me this is the best! Review collected by and hosted on G2.com.
The only thing that I'm doubting about this platform is for how long they can hold my files that i stored and how secure it was.as of now for me this product is well improved. Review collected by and hosted on G2.com.
I particularly like the variety of survey topics and issues it qualify a participant. It also has fewer to none technical problems encountered once used. Review collected by and hosted on G2.com.
There is nothing that can think of when it comes to disliking the services from this platform. Review collected by and hosted on G2.com.
It is very easy to design data collection instruments for any field experiment. The online survey builder is a time saver. Plus, the interface is very user-friendly. Review collected by and hosted on G2.com.
The main issue is the pricing; the monthly subscription cost is quite on the high side for individuals who want to use the service. The 14 day free trial is great, but there is no package for individuals who would want to buy subscription for their own small projects. Review collected by and hosted on G2.com.
Easy to register, Intuitive site and easy to navigate and choose topics for research, and research on personal life is apparently the same in all surveys. There are many survey options, and the promise of being quick and direct surveys that reward the time we have to devote to these surveys gives us an incentive. Review collected by and hosted on G2.com.
Surveys always start the same, and always end surveys with the phrase disqualifying for the survey after answering the same questions, which makes us waste time always answering the same questions, to always get the same result. A small change in the presentation of the tool could solve this and save us the time wasted in answering the same question 30 times to not be ranked 25 in surveys that might not have even appeared to us as an option if the answers were recorded in the respondent's profile. the research. Review collected by and hosted on G2.com.
