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Survey Force Reviews & Product Details

Naveen G.
NG
Founder/CEO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Survey Force?

This is a free tool by Force.com Labs. The app can be used to send surveys via email templates and Sites. The questions can be added using an easy to use interface. It is possible to change the ordering of questions using drag and drop.

The Surveys can be distributed using Email Templates and Sites Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

The documentation provided is very basic and very limited support is available. Review collected by and hosted on G2.com.

Recommendations to others considering Survey Force:

It is a good tool for small businesses to capture client feedback into the Salesforce platform. Limited support and documentation is available. It is a free tool. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

We want to send surveys to customers such that the survey feedback is automatically stored in Salesforce. The tool supports sending surveys via eMail or by posting the surveys on the website. It is a free tool provided by Force.com Labs. Review collected by and hosted on G2.com.

Survey Force Overview

What is Survey Force?

Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.

Survey Force Details
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Product Description

Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.


Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@appexchange
76,303 Twitter followers
LinkedIn® Page
www.linkedin.com

Recent Survey Force Reviews

CM
Cross M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Developer"
Because of the drag and drop functionality, it is simple to use, and surveys may be sent by email.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Salesforce top notch survey platform"
User-friendly design, the ease at which customer questionnaires can be created, and the results populated are easy to track and analyze.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Salesforce user friendly survey platform"
Ease of creating surveys and capturing the results.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Survey Force Media

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11 out of 12 Total Reviews for Survey Force

4.2 out of 5
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G2 reviews are authentic and verified.
CM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

Because of the drag and drop functionality, it is simple to use, and surveys may be sent by email. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

I believe it's hard to customize sections for the same page for the questions list if they add sections for question it will be good and also pagination. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

It's solves the service cloud if I want to keep track for customer happiness it will be the call for use survey force package Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

User-friendly design, the ease at which customer questionnaires can be created, and the results populated are easy to track and analyze. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

I have noticed that during updates, the old data surveys get's deleted. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Helps in getting an idea of the issues faced by the end users. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

Ease of creating surveys and capturing the results. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

From my point of view , I feel the design is a bit outdated. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Helps to identify customer pain points and able to work on resolving them. Review collected by and hosted on G2.com.

Rampreet R.
RR
Manager - IT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Survey Force?

Inventory Accuracy is high 99.5%

Order fulfilment accuracy is high

WMS & OMS process is very good Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

Inventory Cycle Count functionality & Report need to improve Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Inventory Management and high % of inventory accuracy toward order fulfilment. Review collected by and hosted on G2.com.

Md Nasir H.
MH
DevOps Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

Easy to use because of drag and drop feature and can the surveys can be distributed by emails Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

Nothing to dislike about it. Pretty good features and easy to use Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Getting reviews and feedback from the customers for their product Review collected by and hosted on G2.com.

Vasu M.
VM
Area Sales Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Survey Force?

Creating and monitoring the results of the desired surveys has been very convenient for my company and my team.

It lets us know what the customer desires and provides further feedbacks and suggestions for the future.

Various features to design the survey accordingly for best results.

Easy to use, and I would recommend using it to every sales manager out there. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

Been using it for 4-6 months now, haven't encountered any drawbacks.

Although managing multiple surveys can sometimes be difficult. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Problems of sending feedbacks have been solved. Survey force allows us to send surveys via EMAILS as well, which makes it easier for our customers to provide feedbacks with their comfort. Review collected by and hosted on G2.com.

JM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

We can monitor the results and create surveys in the way that is most convenient for the company. We can always have better contact with the customer and provide feedback on the situation of the organization. You can do research analysis with reports and the results are always satisfactory. Increases productivity. It is very easy to use and met all the requirements that the organization was looking for. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

So far I have no negative reviews about the product. It offers a lot of features that help a lot in the organization. Review collected by and hosted on G2.com.

Recommendations to others considering Survey Force:

It has excellent professionals who perform quality work in the short and long term. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

The company was in need of a flow solution that would speed up process automation. With Survey Force the deals were predefined and we saved time because the data is generated quickly and with several resources. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

A great free package to send surveys from salesforce. They can be traced against contacts and cases and thus reportable too. Using the mass email you can easily send out the url link to the force.com site that hosts the survey in salesforce Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

The survey only has a few types to choose from and it not really very customizable, but it's free and gets the job done Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Getting feedback from external users and customers attending conferences Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

Honestly, the best point about Survey Force is that it is free. It covers the most obvious use cases, it's pretty easy to use, and being an ummanaged package makes it fully customizable by anybody with the necessary technical skills. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

It is too simple, basicly it only allows to ask some types of questions in the desired order. That's all.

User interface is ugly and clumsy, with there is no branding at all. There are far more powerfull and beautiful solutions out there. I would avoid using this one on clients. Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

Very simple surveys for straightforward use cases, such as closed support case client rating. It is fast to set up and use. Review collected by and hosted on G2.com.

James C.
JC
Global Salesforce Lead for Trimble Buildings Group
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Survey Force?

The product is integrated directly with Salesforce which is a huge plus, and once the page is created it is super easy to change different sections, questions, and get the surveys out to the customers in an expeditious fashion. Then you can link everything back to the case which is obviously the end goal, and everything for the end user becomes a one-stop shop. The price is obviously really awesome too, at $0. Review collected by and hosted on G2.com.

What do you dislike about Survey Force?

The setup is not exactly straightforward. There are multiple steps in creating a new page and a VF page so it's not a "pick up and go" type of product where if you're not technical, you're going to be to do this in an hour. Review collected by and hosted on G2.com.

Recommendations to others considering Survey Force:

Get someone technical to help you set up if you're not comfortable with VF and setting up pages Review collected by and hosted on G2.com.

What problems is Survey Force solving and how is that benefiting you?

When a case is closed with a certain value, the goal is to elicit feedback from clients. Before this tool, the reps would have to try to ask the customers on the phone, which is obviously not ideal. This gets the feedback from the customer in a non obtrusive way, and then puts that information back in the case. Review collected by and hosted on G2.com.