17 SurePoint Legal Management System (LMS) Reviews
Workflow setup to manage approvals. Access for numerous users to gather infomratoin without conntacting the accounting department. Review collected by and hosted on G2.com.
Some reports only update monthly or hourly. Real time updates would be nice. Review collected by and hosted on G2.com.
Great customer service and lots of reading materials available for help Review collected by and hosted on G2.com.
No direct contact with a person. All requests must be emailed; no phone calls Review collected by and hosted on G2.com.
I like how this program allowed us to automate a lot of our systems. Review collected by and hosted on G2.com.
I dislike the lack of communication regarding updates and the ability to customize is not as great as I would like it to be. Review collected by and hosted on G2.com.
It is very simple to track your hours with this program. I keep track of everything I do even if the time is not billable. I like the feature of looking at all of my hours by month. Review collected by and hosted on G2.com.
I wish some fields weren't required to save time but maybe have it required to submit time. I also would like there to be more space to fill in the details of my time. Review collected by and hosted on G2.com.
The interface is fairly well designed, making it fairly easy to enter data or to create information and visualizations. The software supports a robust set of features that can all be accessed through a single portal or site. There are analysis functions that help show patterns or trends based on time sensitive information. Review collected by and hosted on G2.com.
The software can sometimes seem buggy and may have some operational issues. For some the wealth of features may be intimidating at first, requiring some training to become proficient in its usage. The performance of the program can be slow at times. Review collected by and hosted on G2.com.
That it has an app and can be used on apple products. Review collected by and hosted on G2.com.
I have been a lawyer for 16 years and used many different billing programs, and this one by far is the most difficult to use. It needs to be simplified. There are far too many steps to complete to do simple tasks, too many screens, and too many options. We are lawyers, not accountants and the system is causing extreme frustration to us. It is also not user friendly. Most billing programs are intuitive, easy to figure out this one is not. One example of many is that we have to go in and release the time we have entered, most systems have it auto released after a set period of time. The training was also not adequate. Review collected by and hosted on G2.com.
Easy input of time. Also has some analytical feedback on status of time, hours, etc. Review collected by and hosted on G2.com.
Buggy. Down time. Can be slow and unresponsive. Review collected by and hosted on G2.com.
