Time entry in LMS+ is easy for users to follow. Review collected by and hosted on G2.com.
The platform is not user intuitive and it is often difficult to locate where and how to update data fields and the information required. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for SurePoint Legal Management System (LMS)
It is pretty easy to navigate. With me dealing for AR for my firm, I like all the features that are available. I rely on the system daily to work my accounts. There are features available to set reminders, send automated emails on AR. There is is option to save all notes, so other users are able to view what is going on with the file in LMS+. I've also enjoyed the fact that LMS can be access via the web. For the days some are not in office, you can still use the LMS system. It helps with customer support. Review collected by and hosted on G2.com.
At times it freezes when doing a conflict check. Or the printers we have set up for the conflict check disappear. There has been times when creating a new matter, the information enter does not save and you have to re-enter. Review collected by and hosted on G2.com.
I like that the system is easy to understand and navigate. I love to have all the necessary data in one place for a better understanding of what's going with my cases. Review collected by and hosted on G2.com.
Haven't found anything that I dislike a out this yet. So far it's been a great experience. Review collected by and hosted on G2.com.
Surepoint is very user friendly and was a big improvment over our last billing/time tracking software. There is a lot of functionality on the financial side for the partners which is great. Our clients have numerous billing guidelines so it was nice to be able to setup restricted words/phrases to eliminate a lot of billing errors. Review collected by and hosted on G2.com.
The response time for complicated issues (which rarely happen) can sometimes be a little slow. I do recognize that it is because I am generaly waiting on the person with that expertise to reply so I just try to be patient. Review collected by and hosted on G2.com.
The system management is great, and I like how well-organized it is! Review collected by and hosted on G2.com.
The company can have more options for membership plans. Review collected by and hosted on G2.com.
The ability to upload all documents and copy emails in the activity screen. Review collected by and hosted on G2.com.
not able to download activity into another screen to send to someone. Review collected by and hosted on G2.com.
A true Legal Software solution! Their experience in the industry shows! The integration team is awesome! Review collected by and hosted on G2.com.
I am in the early stage with the product, so there may be solutions that I have not discovered yet. Review collected by and hosted on G2.com.
Customer Service, I always have an direct person to contact for any issue. Review collected by and hosted on G2.com.
Lack of training for new users, someone new trying to learn struggles. Review collected by and hosted on G2.com.
I like how everything is organized and easy to search. Review collected by and hosted on G2.com.
Sometimes is takes awhile to load and freezes. Review collected by and hosted on G2.com.
SurePoint is great at recording client information. Easy to acces and reliable. Review collected by and hosted on G2.com.
There are glitches that require opening help tickets. These tickets are sometimes not answered promptly. Review collected by and hosted on G2.com.
Workflow setup to manage approvals. Access for numerous users to gather infomratoin without conntacting the accounting department. Review collected by and hosted on G2.com.
Some reports only update monthly or hourly. Real time updates would be nice. Review collected by and hosted on G2.com.
