Suptask Pros and Cons

Easy to implement and use, and customer support has been phenomenal.

When I encountered a small bug, I contacted customer support through the chat. They quickly connected to the dev team and a fix was rolled out within less than an hour. Very impressive! Review collected by and hosted on G2.com.

If I have to come up with something, it would be nice to be able to reply to tickets in the web UI and to mark a ticket as complete in a single button click. But these are very minor details. Review collected by and hosted on G2.com.

The concept of bringing the a ticketing system into Slack, where the tickets are already being discussed and mentioned makes Suptask a compelling product. Instead of referencing and tracking tickets in an external helpdesk it's quite seamless the way that you can pop into your assigned tickets and leave a comment like with any other Slack thread. I also really like the fact that you can have internal conversations in the ticket thread, making it possible to both discuss the solution internally and leave a status update to the ticket requester in the same place. Review collected by and hosted on G2.com.

The ticket filtering can be a little fiddly at times. There have been times where I can't find the ticket I'm looking for. But they have improved the filtering capabilities a lot recently so it's much better than it has been. Review collected by and hosted on G2.com.

I have always appreciated the ease at which we can introduce new people to Suptask. It provides us with good overview of ongoing issues and helps us prioritize them. New features are added continuously and the user experience get's better every time. Review collected by and hosted on G2.com.

Some reports and statistics could be easier to obtain and generate, but I have seen an improvement in that as well. Review collected by and hosted on G2.com.

I've been using Suptask for a while now, and it has completely transformed the way our tec team manages tasks related to internal support channel. This tool has proven to be a game-changer in terms of organization and productivity. Here are some of the standout features for me: Intuitive Interface, Customizable Workflows and Collaboration Made Easy. Review collected by and hosted on G2.com.

Limited Integrations: While Suptask offers some integrations with popular apps, the selection is not as extensive. Review collected by and hosted on G2.com.

Great user-friendly interface which simplifies task management, it is flexible and easy to configure. Our tech team is using it on a daily basis so that we could easily track all ongoing cases as well as always have access to previous related tickets.

Few months back they have introduced the new generative AI ticket summary when ticket is closed. This is a great feature that helps us a lot whenever we encounter similar cases or have to review closed tickets. Review collected by and hosted on G2.com.

Haven't encountered any issues with it so far. Review collected by and hosted on G2.com.

I have a profound appreciation for Suptask! What truly impresses me is its flawless integration with Slack. This integration has revolutionized our service desk and greatly enhanced our team collaboration. The consolidation of all communication within a single platform has made our interactions with developers and product managers exceptionally efficient. Thanks to instant messaging, we can promptly tackle any issues as they arise throughout the day.

In summary, Suptask has effectively met our requirement for streamlined internal task management. It presents a distinct approach to ticketing systems that fosters collaboration, and its adaptable reporting system empowers management to closely monitor team performance. Review collected by and hosted on G2.com.

Everything is fine. Great tool to use in the team Review collected by and hosted on G2.com.

Its user-friendly interface has turned subtask tracking into a seamless part of my daily work, proving invaluable in both task management and streamlining customer support responses. Review collected by and hosted on G2.com.

It would be nice if I could get some reminders about open subtasks that I haven't answered. Review collected by and hosted on G2.com.

Their support is great. Ben has helped us with everything from setup, integrations and even reached out directly when they had an update we had requested. Review collected by and hosted on G2.com.

I'd love more configuration in the Slack view. Review collected by and hosted on G2.com.

Managing alot of activity over multiple teams made easy. Review collected by and hosted on G2.com.

Can be occasionally be hard to navigate through open threads Review collected by and hosted on G2.com.

Very user friendly and easy to work with Review collected by and hosted on G2.com.

I have no complaints about this product, very good. Review collected by and hosted on G2.com.