Suptask Reviews & Product Details - Page 2

I like the idea of having the service desk in slack. This enhances the collaboration between our service desk team and the other teams like developers and product managers. We can now use slack, where everyone is active and work more flexible with the issues that pops up during the day. I've also been in contact with Suptask team and they are happy to help me with the issues that i've had Review collected by and hosted on G2.com.

We need to have more reports available for our business, so I contacted Suptask team and it seems they are working on it but haven't released it yet. Review collected by and hosted on G2.com.

Such a great app to have in slack that wields the team together like a charm. We installed it and started to use it between the teams at first. Now our entire helpdesk, service desk, and software department use it. We got everything we needed out of the box. The installation was straight forward and we really got value from it from day one. We started on the free tier, as we added more Slack teams we needed to upgrade. Review collected by and hosted on G2.com.

I would appreciate some more articles on how to set it up initially to get everything set up well from the beginning. We needed to do some minor justifications before we got the forms-channel linked as we needed. Review collected by and hosted on G2.com.

It has increased efficiency in creating and managing tickets. Suptask makes all tasks at hand when we do our daily standup and helps us speed up inter-team communication. The support has been good the times i've been in contact with them. Review collected by and hosted on G2.com.

We need more integrations so that we can integrate more systems with Suptask. Review collected by and hosted on G2.com.

Suptask provides us a way of working frictionless with our issues, we use it to get all matters covered, and it helps us to use slack in a more extended and efficient way between the teams. Many features comes in handy when working with issues, my favorites are the flexible forms and the search feature. Suptask also have a pricing model that makes sense. Review collected by and hosted on G2.com.

It would be good with a search in free text. Review collected by and hosted on G2.com.

Easy to manage, easy to handle, and delegate. Slack sometimes doesn't work the way I would like, but obviously, that isn't on their table. It's manageable, practical, and saves us time. That is one of the essential aspects when it comes to my business. Time-consuming tasks that aren't time-consuming at all, but the administrative part of it becomes a choir. So saving time and allowing us to maintain quality is a considerable upside. Not sure what they are developing ahead of time, but I have sent a few suggestions in terms of what I would like to see as added features. I think it has great potential to become even more helpful in the future! Review collected by and hosted on G2.com.

Coloring could maybe be more light for me, but most of the things I have wanted to improve have seen an instant effect in terms of feedback. I feel like they are responsive and quick in their dialogue and I hope they continue in the same way.

Perhaps more customization in the future would be good. Review collected by and hosted on G2.com.

Suptask has done a great job of making it easy to create tickets and effectively working with tickets. I like how everything is synchronized seamlessly between our helpdesk and customers, and this really speeds up our mean time to resolution and increase the customers experience. Review collected by and hosted on G2.com.

I use the mobile phone only, and the admin interface works good, but an app would be good. Review collected by and hosted on G2.com.

This app has made it possible for us to streamline the helpdesk. We now have a good way of having discussions where everyone already engages. Suptask makes a big difference for us since we can replace other software with this. The pricing is also reasonable. It allows us all to work with tickets in Suptask. Review collected by and hosted on G2.com.

It would be good to be able to rename the bot. Review collected by and hosted on G2.com.

I like how Suptask have organized the way of working with ticketing, it is a complete replacer for other helpdesk and service desk apps. The integrations make it possible for us to work with tickets from many different sources in Suptask and have one system to manage the inter-team communication. Review collected by and hosted on G2.com.

It would be nice with more customization regarding the emojis. Review collected by and hosted on G2.com.

Most efficient ticketing system we've tried that works differently compared to any of the traditional players. Teams are collaborating better than ever with a ticketing process aligned exclusively on Slack. Reports are customizable for us in management to track our teams performance. Suptask allows us to integrate closely with our issue tracker on Gitlab which our DevOps and Engineering team appreciates a lot as it saves time. Review collected by and hosted on G2.com.

It took a week to get used to the process as it is fairly unique compared to other traditional ticketing systems. But once in place it shows its real value. Review collected by and hosted on G2.com.

It makes it very easy to use as it is an integrated part of Slack. In that way we can keep all our teams in one place all the time, provide support within our company and have very efficient workflows between our teams and customers. Review collected by and hosted on G2.com.

We have been using Zendesk before and it we had to get used to do all the tasks in Slack directly. Not something bad but it is something to get used to with Suptask. Review collected by and hosted on G2.com.