SPS Commerce Revenue Recovery Reviews & Product Details

I appreciate that we don't have to do any of the work ourselves because our account rep, Kelsey Wyton, and her team handle all of it. Kelsey is a great representative—she's pleasant, responsive, and excellent about following up. If she doesn’t know the answer to a question, she gets it from her team and reports back quickly. Their knowledge of Amazon's processes and technology helps interface with Amazon, significantly reducing the time and effort my team would need to put in. The initial setup was very easy because Kelsey walked us through everything. Review collected by and hosted on G2.com.

It would be nice if the scope of work they handle could be increased to include Amazon audit files and product returns. Review collected by and hosted on G2.com.

They are so knowledgeable. I learn new things as they work on the recoveries. We have monthly calls and they adapt to what we request them to focus on. Review collected by and hosted on G2.com.

There was only one thing I didn't like. I spent quite a few months thinking that the API was connected to the 3PL when in fact it had not been. Once we got that sorted out though it was much easier. Review collected by and hosted on G2.com.

What I like most about SPS Commerce Revenue Recovery is how easy it is to use. The interface feels intuitive to learn, and it helps the whole process run much more smoothly than it would if I had to handle it on my own. Review collected by and hosted on G2.com.

The least helpful feature of SPS Commerce Revenue Recovery, in my experience, is the prep chargeback feature. It isn’t very intuitive or easy to use, and the information I need doesn’t always populate as expected. Review collected by and hosted on G2.com.

I find the portal of SPS Commerce Revenue Recovery very easy to use, and it's incredibly user-friendly. The reporting features are really helpful, providing an identifiable section for each customer to review urgent deductions, follow up on those that need it, and manage new deductions. It allows me to quickly get a high-level view of where gaps may exist in our dispute process and prioritize items that need to be resolved. The initial setup was very easy too. Review collected by and hosted on G2.com.

I've noticed that there is a slight delay on some occasions for new deductions to be generated in the system, although they are all loaded within a day or two. Also, there is no direct connection with the other tools we use, like Netsuite and Vividly. Review collected by and hosted on G2.com.

I like that SPS Commerce Revenue Recovery is an automated system and that we only pay based on the amount we get recovered. If they don't recover anything, we don't have to pay, which means there's no downside to using the service—it's all upside. This service has added 100% profit to our bottom line because we don't pay unless they recover money for us. Without it, we wouldn't be recovering this money, and it directly impacts our company profitability. The initial setup was very easy; we just gave them access to our account, and they were off and running. Review collected by and hosted on G2.com.

We don't have any issues with SPS Commerce Revenue Recovery at this time. The only thing that we would probably want to reconsider if we were looking at other competition would be the price. But we believe that this service has a competitive price in the market. Review collected by and hosted on G2.com.

I really like how easy and reliable SPS Commerce Revenue Recovery is. You don’t have to worry about anything, and you just get reimbursed automatically, which is fantastic. The automation aspect means I don't have to do it myself, and it effectively recovers money from lost inventory, which I probably wouldn’t do otherwise. It’s super convenient, as I don't have to worry about losing out on profit and inventory because they handle it for me. The initial setup was super easy too, as I had a team member handle it without any hassle. Review collected by and hosted on G2.com.

Wow. That works pretty good, but I guess it could be a little cheaper or something. Review collected by and hosted on G2.com.

I like that 95% of the work it does requires none of my tracking, help or input. I know its working without me doing anything... and since my days are packed with other work its nice knowing they are working on my behalf without taking up my additional time. Review collected by and hosted on G2.com.

There is a small piece that requires uploading documents and I wish there was a better way to automate that... though I realize that's partly on my team not having a specific UPS/FedEx account to connect to Review collected by and hosted on G2.com.

I love that it is so easy to use, once you do the initial set up (which is very simple to integrate to your Amazon FBA account), the process is seamlessly and automatic. It is constantly checking for potential recoveries and you don't need to worry about ANYTHING. Their customer support is also great!! Review collected by and hosted on G2.com.

Nothing really. I'm pretty satisfied with their service as it is. The commission they take for each recovery is well deserved. Review collected by and hosted on G2.com.

What I appreciate most about Carbon6 is how smoothly it fits into our daily workflow. I log into our company Carbon6 account to monitor deductions and product metrics for the telecare devices we sell online. The platform pulls everything together in one place, which makes it much easier to stay on top of fees, adjustments, and device sales performance. Review collected by and hosted on G2.com.

Some reports feel a bit rigid when you want to dig deeper into niche product categories like ours. Because we don’t operate a typical retail catalogue, we sometimes need more filtering options.

Setup for a couple of integrations also took longer than anticipated, especially where we had to match data with our internal telecare systems. Review collected by and hosted on G2.com.

What I like most about Carbon6 is how easily it integrates into our internal workflows. At True-Kare, we use it mainly to manage deductions and access marketplace-related analytics linked to our telecare products. The dashboard is clear, and the way it centralizes data saves a huge amount of time for our operations and finance teams. It also helps us track how our products are performing in the online marketplaces where we sell some of our telecare accessories. Review collected by and hosted on G2.com.

The learning curve could be smoother. Some of the more advanced reporting options aren’t very intuitive at first, especially if you’re switching between multiple marketplaces. It took us a bit of internal training to get everyone comfortable with it. A few modules feel slightly disconnected from each other, and sometimes you need several clicks to reach the data you want. I would love to see more customization in the interface, especially for teams that use the tool daily. Review collected by and hosted on G2.com.