Superside Pros and Cons

I liked the access to so many domain experts for any project we needed to complete. I also admired the attention to detail and the account team the constantly bent over backwards to help us find ways to help us meet our goals. Review collected by and hosted on G2.com.

My only complaint about Superside was sometimes we would have timing difficulties with team members being in differant parts of the world. Once we changed up our expectations around communication windows it worked fine. Review collected by and hosted on G2.com.

Absoloutely nothing. There is literally nothing to like about Superside. Review collected by and hosted on G2.com.

Everything! They have predatory agreements that don't allow unhappy customers to cancel and all of their work is incredibly low quality. You can get better quality from the average creator on Fiverr. Review collected by and hosted on G2.com.

They have a great platform that's backed up by great people. I feel taken care of by their team and know any project we work on together will go well. Review collected by and hosted on G2.com.

We are a unique brand and it took a little while to get in the groove, but that's going to be true with any partner. They were quick to get on board with our brand and after a few projects we have a great understanding of how the other works. Review collected by and hosted on G2.com.

Design quality and consistency, adherance to brand and design guidelines, prompt communication Review collected by and hosted on G2.com.

Aside from time zone issues that are unavoidable, nothing else really stands out. Review collected by and hosted on G2.com.

Attention to detail and the turnaround time for high volume work. Review collected by and hosted on G2.com.

Can't think of any at the moment. Sometimes budget is an internal concern. Review collected by and hosted on G2.com.

Quality of work and openness to feedback Review collected by and hosted on G2.com.

It is difficult to determine how many credits a project will utilize when submitting a brief. We tend to run out each month. Review collected by and hosted on G2.com.

Somehow good software to submit new projects. Review collected by and hosted on G2.com.

Professionalism and Skill Level: The designs presented in Figma fall significantly short of the professional standard we were promised. They appear to be the work of amateurs, not seasoned designers.

Technical Proficiency: The organization and use of Figma features are subpar, indicating a lack of expertise with the tool. This has resulted in poorly structured layers and inefficient workflows.

Turnaround Time and Originality: We are extremely disappointed with the turnaround time for minimal changes. More concerning is the lack of originality and innovation in these designs. Simple adjustments, like changing bullet point colors, do not justify the time taken.

Design and Aesthetics: The inconsistent layouts and poor spacing demonstrate a fundamental lack of design acumen. This inconsistency is not only unprofessional but also impacts the user experience adversely.

Self-Service Over Feedback: The quality is so lacking that I find myself preferring to make changes directly rather than providing feedback, which is a significant red flag.

Pricing vs. Quality: The hours billed for these projects are exorbitant, especially given the substandard quality of work delivered. This discrepancy is unacceptable.

Misrepresentation of Expertise: We were promised senior designer involvement, but the work received suggests reliance on AI and inexperienced designers. This is not what we agreed upon.

Resource Allocation: It appears that a disproportionate amount of our budget is being spent on project management and communication, rather than on the actual design work. This is not only inefficient but also ineffective.

Overall Experience and Contractual Concerns: The entire experience has been frustrating, to say the least. Furthermore, being locked into another 3-month contract under these circumstances is highly frustrating. Review collected by and hosted on G2.com.

They were always available, nimble, flexible, and responsive. Their design work was reliable, high quality, and thorough. Review collected by and hosted on G2.com.

Overhead using the Superside portal (and prefer email/Slack) Review collected by and hosted on G2.com.

I like how organized the Superside team is. They are very professional with their deadlines, they are super communicative, and are always open to working within our exisiting systems. For example, our Superside support team got involved in our slack channel because that's how our team works best. That meant a lot to us!

Superside makes it really easy to use their portal, too! We were skeptical about onboarding yet ANOTHER system into our workflow, but it's so easy to use. Everyone from Superside is very responsive in their messages channel and it's very easy to attach design references and other guidelines. Review collected by and hosted on G2.com.

We don't dislike anything about Superside!

If we had to pick something, though, sometimes we wish the designs were more "out of the box." Review collected by and hosted on G2.com.

What sets Superside apart is not just their technical proficiency but their vast content knowledge. They bring a wealth of expertise to the table, and what's even more commendable is their willingness to share that knowledge. The team goes the extra mile to advise on best practices, offer creative solutions, and ensure that the final output not only meets but exceeds industry standards. Review collected by and hosted on G2.com.

After a year of seamless collaboration with Superside, I can confidently say there's nothing to dislike about their service. Their consistent excellence, expert advice, and client-centric approach have made every project a success. Superside remains the go-to choice for unmatched creativity, reliability, and efficiency. Review collected by and hosted on G2.com.