We’ve been using Superchat to manage our WhatsApp channels across 9 shops, and it’s been a game-changer for our customer communication. The platform is incredibly user-friendly, allowing us to handle inquiries efficiently while keeping everything organized. Our customers love the instant responses, and it’s streamlined our team’s workflow massively.

A big shoutout to Friederike for her fantastic support! She’s been attentive, quick to help, and always goes above and beyond to make sure we’re getting the most out of the platform.

If you’re looking to improve your customer communication, I’d definitely recommend giving Superchat a try. It’s been a great investment for our business! Review collected by and hosted on G2.com.

Getting the automations correct has taken a little bit of tweaking as it's so feature rich. Review collected by and hosted on G2.com.

They reply fast, without solving problems! Review collected by and hosted on G2.com.

We wanted to connect a WhatsApp messaging system to our Zoho CRM to run marketing campaigns. We came across Superchat and we were assured by their sales team that their solution integrates seamlessly with Zoho CRM via a third-party platform Zapier. They promised to send material for similar CRMs and follow the same steps to fully integrate Zoho CRM into their solution.

We made our buying decision to a 1-year professional plan based on this information. We were sent the martial for pipedrive CRM to follow the same steps to integrate our Zoho CRM into their system... Guess What?! Integration did not work and never did. We escalated to Superchat's team, they acknowledged the problem, and guess what again?! They said it is not something they will fix and we need to go to Zapier or Zoho and fix it ourselves!

How horrible is that?! We wasted money, resources, and time because of this misleading info. and lack of care. Our business lost significant money and missed out on important events because of their lack of knowledge of their system capabilities. How serious is Superchat with clients and their money?! Review collected by and hosted on G2.com.

The system is very good once you've learned how to use it, i can already sre its going to save me hundreds of hours! Review collected by and hosted on G2.com.

It can feel like You are left a bit to figure it all out and that can be a daunting task when you're unfamiliar. But you can contact support and there is plenty of content online to utilise Review collected by and hosted on G2.com.

Superchat offers many solutions. No matter which industry you come from, it definitely helps you with community management! The customer service is really 10/10. I have rarely worked with companies where the calls were so friendly and helpful. Many companies should take this as an example. The program will be used daily in the future for processing inquiries from all customers at our locations. This way, we save a lot of time that can be invested in other projects. Once you have understood it, the integration is a piece of cake. Thanks to customer support, every customer will succeed. Review collected by and hosted on G2.com.

If there are any disadvantages at all, it is for people who do not want to engage with the topic. One must first understand the topic itself. Otherwise, there are also offers from Superchat, where employees set everything up for you. Review collected by and hosted on G2.com.

Superchat as a platform has been very helpful in getting us started with WhatsApp communications. The automations we have set up have been seamless, and with less manual interaction from us, it's been a great time saver. Review collected by and hosted on G2.com.

There is nothing I specifically dislike about the platform, as we have not run into any issues yet. Review collected by and hosted on G2.com.

Intuitive interface, consolidates all my channels in one place, especially WhatsApp. Possibilities for automation as well as the ability to train the AI. Additionally, super-chat can be seamlessly linked with all systems, thanks to perfect integration with Zapier and Make. Review collected by and hosted on G2.com.

The own HTTPS requests in the own ecosystems should be slightly revised again. Review collected by and hosted on G2.com.

- The automation system Superchat uses is easy to understand and has countless great options we did not even think about beforehand. All our wildest dreams are now reality.

- Because of Superchat, our customer service is finally manageable, available 24/7 & fun to do again.

- Superchat's customer service is above & beyond. If I could give more than 10, I would do it.

For someone not good with computers, the start was a bit overwhelming. Luckily, customer support was always ready to help. No matter the time of day or the number of questions I had, I was always quickly helped with great results. Review collected by and hosted on G2.com.

- (This counts in general) For someone without knowledge about this stuff, the first couple of days can be overwhelming. Review collected by and hosted on G2.com.

Good product overall, but very poor support. They would keep sending help articles to users instead of understanding them and helping properly. Took them about 24hrs to get answer to simple API related questions, support people on chat has no knowledge of API related questions at all, left us helpless...leading to us experimenting and troubleshooting and eventually affecting our whatsapp account blocked by meta! Stay away if you are looking for good support. Review collected by and hosted on G2.com.

Good UI, good product if you want to use as a self-serve customer and straight forward use cases. Sales team was good. Review collected by and hosted on G2.com.

links all social accounts, keeps messages in one place, makes sure everything checks out with meta Review collected by and hosted on G2.com.

UTM tracking would be helpful to track button and link clicks in messages but not essential at this point. Review collected by and hosted on G2.com.

Very easy to use and a great way to engage with clients. Espcially clients that wouldn't be confident enough speaking over the phone due to having little english.

We get great support from Friederike with any queries we have.

The automations and campaign features have made our jobs a lot easier.

Recieved positive feedback from clients for the Superchat service. Review collected by and hosted on G2.com.

Have no disllikes when it comes to Superchat. Everthing has been positive thus far Review collected by and hosted on G2.com.