The Sunbird dcTrack DCIM Connector is a robust integration tool designed to seamlessly link Sunbird's dcTrack Data Center Infrastructure Management software with ServiceNow's Configuration Management Database . This connector facilitates real-time synchronization of data center assets, enhancing operational efficiency and data accuracy. Key Features and Functionality: - Bidirectional Integration: Enables automatic synchronization of asset details, including ports and circuits, between dcTrack and ServiceNow, ensuring consistent and up-to-date information across platforms. - UniversalConnector G2: Supports integration with multiple systems such as ServiceNow, Cisco ACI, and Equinix SmartView, allowing data center professionals to synchronize assets and their attributes across different systems in real time. - Customizable Data Mapping: Offers independent filters for creating and updating assets, providing flexibility in managing and merging disparate data sets. - Enhanced Visualization: Improves floor map visualization capabilities, including hierarchical floor maps and granular permissions, enabling secure, permission-based views for a broader user base. Primary Value and User Benefits: By integrating dcTrack with ServiceNow, the connector addresses the challenge of siloed data within data center operations. It provides a unified view of infrastructure assets, reducing manual data entry, minimizing errors, and supporting data-driven collaboration across teams. This integration streamlines change management processes, enhances capacity planning, and improves overall operational efficiency, empowering organizations to optimize their data center operations effectively.