# SugarSync Reviews **Vendor:** NetProtect **Category:** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) **Average Rating:** 4.0/5.0 **Total Reviews:** 79 ## About SugarSync SugarSync is a comprehensive cloud storage service that enables users to back up, access, synchronize, and share files across multiple devices, including computers and mobile platforms. It supports various operating systems such as Windows, macOS, iOS, and Android, ensuring seamless integration into diverse digital environments. By continuously monitoring and updating changes to files, SugarSync ensures that users have the most current versions available across all their devices. Key Features and Functionality: - Automatic File Synchronization: SugarSync continuously monitors files for changes, automatically updating and synchronizing them across all linked devices. - Cross-Platform Compatibility: The service supports multiple operating systems, including Windows, macOS, iOS, and Android, facilitating seamless integration across various devices. - Secure File Sharing: Users can share files and folders privately or publicly, with options to control permissions and track access. - Data Backup and Recovery: SugarSync provides robust backup solutions, ensuring data is securely stored and recoverable in case of device loss or failure. - Remote Data Management: In the event of device theft or loss, users can remotely wipe their data to prevent unauthorized access. Primary Value and User Solutions: SugarSync addresses the need for efficient and secure file management in an increasingly digital and mobile world. By offering automatic synchronization and backup, it ensures that users have access to their latest files anytime, anywhere, without the risk of data loss. The service's cross-platform compatibility and secure sharing capabilities enhance collaboration and productivity, making it an ideal solution for both individuals and businesses seeking reliable and accessible cloud storage. ## SugarSync Pros & Cons **What users like:** - Users appreciate the **ease of use** of SugarSync, praising its straightforward setup and seamless file syncing across devices. (6 reviews) - Users appreciate the **easy setup** of SugarSync, enabling quick navigation and seamless synchronization across devices. (3 reviews) - Users value the **accessible interface** of SugarSync, making it easy to manage and share files effortlessly. (2 reviews) - Users appreciate the **easy collaboration** features of SugarSync, enabling seamless file syncing and sharing across multiple devices. (2 reviews) - Users value the **reliability** of SugarSync for securely syncing and backing up files across multiple devices effortlessly. (2 reviews) - Users value the **Remote Access** feature of SugarSync, ensuring easy file management and instant updates across devices. (2 reviews) - Seamless Integration (2 reviews) - Users value the **secure cloud storage** from SugarSync, ensuring their files remain protected and accessible across devices. (2 reviews) - Time-saving (2 reviews) - Affordable (1 reviews) **What users dislike:** - Users experience **slow performance** with SugarSync, especially when syncing large files compared to faster alternatives. (2 reviews) - Users find the **storage limitations** of SugarSync restrictive, affecting overall usability and convenience. (2 reviews) - Users find **syncing issues** with SugarSync, noting it is slower than competitors and hinders real-time collaboration. (2 reviews) - Users feel the **pricing is high** for SugarSync, especially compared to faster alternatives like Dropbox. (1 reviews) - Users find the **pricing slightly higher** compared to other cloud storage options, impacting their overall satisfaction. (1 reviews) - Lacking Features (1 reviews) - Lack of Backup (1 reviews) - Users find the **learning curve challenging** due to initial setup difficulties and a less intuitive mobile experience. (1 reviews) - Users note the **limited space** due to the inflexible 'Designated Sync Folder' model, impacting their overall experience. (1 reviews) - Limited Storage (1 reviews) ## SugarSync Reviews ### 1. Flexible Folder Sync Without a “Magic” Folder—Keeps Files Organized Your Way **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SugarSync?** I like that SugarSync lets me sync any folder on my PC without forcing me to move everything into a specific “magic” folder. That kind of flexibility makes it much easier to keep my files organized the way I prefer, and it’s a feature many other cloud services simply don’t offer. **What do you dislike about SugarSync?** ​Cost: It is significantly more expensive than competitors like Dropbox or Google Drive, and it lacks a permanent free tier. ​Performance: Users often report high CPU and memory usage, which can slow down computers, along with sluggish upload speeds for large files. ​Technical Issues: Common bugs include file duplication, folders getting "stuck" during synchronization, and difficulties syncing across multiple devices. ​Support & Interface: The web interface is widely considered outdated and "clunky," while customer support is often described as slow or non-responsive. **What problems is SugarSync solving and how is that benefiting you?** By allowing me to synchronize my various documents across many different operating systems ### 2. Real-Time Sync and Backup Solution with Room for Speed Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Fidela Y. | Senior Video Editor, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about SugarSync?** I like SugarSync's reliable, real-time sync across all my devices and its worry-free automatic backup, which is essential for our media production work. The seamless cross-device syncing keeps my video projects, raw footage, and editing files up to date between my desktop workstation, laptop, and on-location equipment, so I don't have to manually transfer files or deal with conflicting versions. The continuous, automatic backup protects our large, irreplaceable media files without any extra effort, which means I never fear losing critical footage or edits. Its secure file sharing feature allows me to send high-resolution clips and rough cuts to clients and team members quickly and safely, bypassing email restrictions. The platform is intuitive and requires little maintenance, allowing our team to focus on production rather than file management. The initial setup of SugarSync was straightforward and hassle-free for our team. **What do you dislike about SugarSync?** While SugarSync meets our core media production needs, there are a few areas that don’t perform as well as we’d like and could use improvement. First, upload and sync speeds noticeably slow down with large video files, such as raw 4K footage and high-resolution project assets, which are central to our work. This delays access to files when moving between studio and on-location setups. Second, the desktop sync client occasionally freezes or lags when handling massive media folders, requiring manual restarts that disrupt our editing workflow. Third, file versioning is limited and doesn’t retain enough historical copies for long-term video projects, making it difficult to recover earlier edits when needed. **What problems is SugarSync solving and how is that benefiting you?** SugarSync reliably syncs large media files across my devices in real time, provides automatic backup, and facilitates secure file sharing. It reduces errors, saves time on file management, ensures secure backup, and streamlines collaboration in our media production workflow. ### 3. Excellent Compatibility, Synchronization Details Could Be Improved **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastián M. | Salesforce Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about SugarSync?** I like the compatibility of SugarSync between operating systems. I use a desktop computer with Windows and a laptop with macOS, and this compatibility saves me the work of manually transferring files using flash drives or paying extra for other applications. Additionally, I find the initial setup relatively simple despite the first synchronization being slow due to the number of files. For these reasons, I consider SugarSync to be a very good, almost perfect application. **What do you dislike about SugarSync?** Sometimes data synchronization doesn't work very well with mobile data. I understand that when you're not connected by cable to the internet, but rather the connection is via wifi or mobile, it's not the best... But it leaves much to be desired sometimes that with limited data, file synchronization is not optimal. **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to back up my important files and access them across different devices. I like its compatibility between operating systems, which saves me from using USB drives. ### 4. Streamlined File Syncing with Minor Delays **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel L. | Project Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SugarSync?** I appreciate how easy it is to set a template structure in SugarSync so that different reps can upload files to the right folder without having to navigate too much. This feature ensures that the right file is uploaded to the right folder, which minimizes errors. Additionally, the initial setup was straightforward for me and the team I work with. **What do you dislike about SugarSync?** Sometimes the lag for synching the files means our internal team have to wait a bit longer, even though the rep says the file should be there **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to sync files, especially photos of signatures on contracts from mobile phones. It ensures reps can capture signatures quickly, with easy template structures that prevent misplacing files, streamlining access for our settlements team. ### 5. Unmatched “Sync-in-Place” Flexibility That Keeps SugarSync Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Alwin K A. | Verifications Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about SugarSync?** What makes SugarSync stand out—and, honestly, what keeps people paying its premium—is its unmatched flexibility in folder selection. Unlike most cloud services that force you to move everything into one “Magic Folder” (like Dropbox or Google Drive), SugarSync lets you right-click any existing folder on your computer and start syncing it immediately. That means you don’t have to reorganize your entire digital life just to get it backed up. Beyond that, there are a few other highlights worth calling out. Continuous Sync updates files in real time across unlimited devices. Remote Wipe is a real lifesaver for security if a device is lost or stolen. Version Recovery keeps the last five versions of your files, which makes it much easier to roll back those accidental “oops” moments. Yes, it’s pricier than competitors, but that “sync-in-place” capability is a huge time-saver for power users. **What do you dislike about SugarSync?** While SugarSync’s flexibility is a real plus, it also comes with several “deal-breaker” drawbacks for many users. First, the value is hard to justify. It’s arguably one of the most expensive services per GB: you’ll pay about $7.50/month for 100GB, while competitors like IDrive or pCloud offer 2TB (2,000GB) for a similar price. Privacy is another concern because there’s no zero-knowledge option. SugarSync holds the decryption keys to your data, so if they’re hacked or subpoenaed, your files could be accessible. Many modern alternatives offer “zero-knowledge” encryption where only you have the key. Performance also feels dated. It lacks block-level sync, so if you change even one word in a large file, it re-uploads the entire file. That can make it significantly slower than services like Dropbox or Box. On top of that, there’s still no Linux support, and the web and desktop apps feel clunky and “stuck in 2015.” **What problems is SugarSync solving and how is that benefiting you?** SugarSync primarily solves the problem of fragmented data across multiple machines. While many cloud services force you to change how you work, SugarSync adapts to your existing workflow. One major issue it addresses is rigid file structures. Instead of making you move everything into a single “sync folder,” it lets you keep your desktop, documents, and project folders exactly where they already are. It also helps reduce version conflicts by automatically saving up to five previous versions of every file, which can prevent you from losing work when something gets overwritten. On the security side, the “Remote Wipe” feature helps close a common gap by reducing the risk of data exposure if a laptop or phone is stolen. For me, the biggest benefit is operational efficiency. I save time because there’s no manual uploading or reorganization required. Since it syncs in real time, I can start a document at the office and find the updated version waiting on my home Mac almost immediately, keeping my digital life “mirrored” with minimal effort. ### 6. Keeps Files in Sync Effortlessly, Needs More Collaboration Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Elena H. **Reviewed Date:** February 05, 2026 **What do you like best about SugarSync?** I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly available while making sharing and teamwork smoother. What I love the most about it is how effortlessly it keeps everything in sync across all devices. The syncing feature helps turn my files into digital teammates, always up to date, always available, and always backed up. The initial setup was easy to navigate through. **What do you dislike about SugarSync?** I believe it can be faster, more collaborative, and simpler for beginners. Make it more intuitive, more interactive, and more 'live' for teams, then even beginners can use it confidently without fear of losing files or messing up syncing. **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to back up and sync files across devices. It keeps my files safe, organized, instantly available, and enhances sharing and teamwork. The syncing feature ensures my files are always up to date and backed up. ### 7. Fast Sync with Minor Installation Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan T. | Op Mgr, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SugarSync?** I use SugarSync for syncing data efficiently. I really appreciate the fast sync feature, which makes sure that my data is the same across all locations. The installation was fairly easy, making it convenient to get started. **What do you dislike about SugarSync?** I've had to reinstall the service because of some issues. Specifically, software issues with Windows caused me to reinstall the software. **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to sync data, solving data redundancy and duplication issues, and providing a backup service. It offers fast sync for data across all locations. ### 8. Efficient Syncing with Room for Pricing Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Maherin c. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about SugarSync?** I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great folder, file access, and sharing features. I find SugarSync very valuable because it keeps files securely backed up and syncs across all of my devices, saving my time and reducing my risk of data loss. It's also very flexible to use. The initial setup was quite good. **What do you dislike about SugarSync?** I think the pricing is slightly higher compared to some other cloud storage tools. **What problems is SugarSync solving and how is that benefiting you?** I think SugarSync allows easy file syncing and backup across multiple devices, saving my time and reducing my risk of data loss. It's very flexible to use and securely backs up files. ### 9. Secure and Mobile-Friendly, But Pricey Storage **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing & Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SugarSync?** I use SugarSync for storing a lot of business files, photos, and documents. I appreciate how it keeps everything secure and in one place. The mobile function is pretty good, and the initial setup was easy enough. **What do you dislike about SugarSync?** The price for the storage you get is not the best. **What problems is SugarSync solving and how is that benefiting you?** SugarSync keeps everything secure and in one place. ### 10. "Efficient File Syncing and Backup Solution for Professionals" **Rating:** 4.5/5.0 stars **Reviewed by:** Parth P. | Executive Virtual Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about SugarSync?** If my device gets stolen or lost, SugarSync’s “Remote Wipe” feature allows me to delete all synced files from that device remotely... I can edit a file on one device, and the changes will instantly appear on all my other devices without any manual intervention. My data is always up to date and right at my fingertips, no matter which device i using... **What do you dislike about SugarSync?** The software’s user interface (UI) may feel a bit outdated and less modern. While it functions well, it lacks the polish and clean design found in other services. Its overall look and feel can seem somewhat “vintage,” which might be a drawback for Me and users who prefer a modern, minimalist design... **What problems is SugarSync solving and how is that benefiting you?** Sometimes i away from home and suddenly need a file that's stored on my home or office computer. If i can't get the file, my work comes to a halt. SugarSync breaks that barrier. Because all my important files stay synced across my devices (laptop, phone, tablet), i can access them from anywhere, anytime. Just log in from my phone or any computer browser... The benefit My office in a way, right in my pocket. Whether I in a meeting, traveling, or anywhere else, my important files are always accessible to me. This enhances my productivity and gives me greater flexibility in the way my work. ## SugarSync Discussions - [Sharing with non-SugarSync users: is it free?](https://www.g2.com/discussions/sharing-with-non-sugarsync-users-is-it-free) - 1 comment, 1 upvote - [Is SugarSync secure?](https://www.g2.com/discussions/is-sugarsync-secure) - 1 comment - [What is SugarSync?](https://www.g2.com/discussions/what-is-sugarsync) - 1 comment - [View SugarSync pricing details and edition comparison](https://www.g2.com/products/sugarsync/reviews/sugarsync-review-2805282?section=pricing&secure%5Bexpires_at%5D=2026-05-30+03%3A35%3A55+-0500&secure%5Bsession_id%5D=4d784f0d-8936-4850-a010-11577b0d7993&secure%5Btoken%5D=c60f6c2e49b9d5d3c82c7e2fb717ba8eff91dd3ea5d28bac4991dff84bb23f0b&format=llm_user) ## SugarSync Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SugarSync Alternatives - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - 4.3/5.0 (9,902 reviews) - [pCloud](https://www.g2.com/products/pcloud/reviews) - 4.3/5.0 (163 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,023 reviews)