SugarCRM Solution Suite Reviews - Page 9

The attention of the people that host it Review collected by and hosted on G2.com.

That in the app you can't see the BAQ dashlets from Epicor Review collected by and hosted on G2.com.

Campaigning, emails, communication, contacts Review collected by and hosted on G2.com.

Too much pop ups, frequent, pop ups, time consuming Review collected by and hosted on G2.com.

Sugar Sell is an intuitive platform allowing for in-depth stats on accounts and strategic actions and objectives. Review collected by and hosted on G2.com.

Integrations with bespoke ERP solutions. Review collected by and hosted on G2.com.

The ability to easily configure and customize the experience for the end users. Review collected by and hosted on G2.com.

Not having basic technologies like capturing a business card with your camera and that integrating with Sugar OOB. Recent turnover. Review collected by and hosted on G2.com.

It's straight forward interface allows for the ability to quickly reference across documents. As well, the compatiblity to interface with other softwares elimiantes the need for double work. further improving efficiency. Review collected by and hosted on G2.com.

Sugar Sell can be a bit of a learning curve for the uninitatiated. However, their support team is well-versed in making sure you have all the tools at your disposal to get you to the finish line. Review collected by and hosted on G2.com.

What fascinates me most about Sugar Sell is its exceptional ability to simplify and optimize the entire customer relationship management process. The user-friendly and intuitive interface offers a seamless user experience, while the powerful features allow for in-depth customization of each customer interaction. The advanced analytical tools provide valuable insights, facilitating strategic decision-making. Additionally, the seamless integration with other applications and the overall flexibility of the system make it an invaluable asset for increasing operational efficiency and improving customer satisfaction. Review collected by and hosted on G2.com.

Although Sugar Sell is an effective tool in many aspects, it has some limitations that can be a source of frustration. One of the major concerns lies in the relatively steep learning curve for new users. The complexity of certain features can make the initial adoption of the software more difficult than expected, requiring an additional investment in training time. Furthermore, although customization is a strength of Sugar Sell, it can sometimes result in a certain complexity during the initial setup. Finally, the cost associated with using certain advanced features can be an obstacle for small businesses with more limited budgets. Review collected by and hosted on G2.com.

Ability to customise fields and change colours Review collected by and hosted on G2.com.

I am not sure if it has marketing capabilities such as HubSpot Review collected by and hosted on G2.com.

Merge tags have been a game changer for us. Being able to not only add a custom footer by contact owner, but also customize the "from" address and "reply to" address have enabled us to send emails that have the personalization of our sales reps but reply to a shared inbox monitored by Marketing, so we can weed out auto-replies and bounceback and our reps can focus on meaningful connections with their customers.

Nurtures have also been a great tool for us. There's definitely a learning curve with them and we continue to discover new ways we can utilize them, but it has really streamlined our process of sending reminders about upcoming events and important updates. Review collected by and hosted on G2.com.

Sometimes I wish there was greater ability to customize email layout. (For example, there seems to be a limit to the number of columns you can add). But overall it is still much more functional that what we were using previously.

Also, when building Pages, the background image is very difficult to resize and the preview is different than what shows in the building (it is not WYSIWYG), which can result in some time-consuming trial and error to figure out what will fit/show correctly on the final page. Review collected by and hosted on G2.com.

SugarCRM has made our process for invoicing reoccurring license much more effective. Review collected by and hosted on G2.com.

I would like the AI functionality to be included in the license fee. Review collected by and hosted on G2.com.

Clear deep process with lots of online and in-application help. Review collected by and hosted on G2.com.

Nothing so far. It seems well designed and ready to tailor to each users' needs. Review collected by and hosted on G2.com.